Carol

Very disappointed with service received at Hotel Chocolate coffee shop at Arnison Centre, Durham. I normally love Hotel Chocolate as coffee shop spacious and cool. The presentation of the coffee on little wooden plate is lovely. Went in at 3.30pm to sit and have a sundae as weather hot outside. The large seating area at rear was already closed off with cleaning signs displayed but no cleaning being undertaken. The smaller seating area at the front was full. After queuing and finally getting served I queried that there was no seating available and could the area on the left be used. I was told snappily by staff there was half an hour until shop closed and it had been closed early because of staffing shortages, and nothing to do with cleaning. I was told snappily that I could take the sundae outside. A takeaway was not the purpose of my visit. I understand there can be staffing issues but to fully close half of the coffee shop early and be spoken to by snappy staff is not good service and not what you expect to receive. I left with no purchase. I do wonder if all of the other people in the queue behind ended up leaving as well. Very disappointed and won’t be back.

Really good communication, fast and helpful. Provided excellent solution to query. Lovely firm to deal with.

Good communication, website clear and delivery good. Dog likes the supplement chews and they seem to work as well.

Had to change tickets to another date. Natasha organised new tickets and contacted me with change of date and new seats. Payment made later with Ryan and revised tickets received immediately. Both people helpful and friendly. Whole experience very easy and efficient.

Purchased an iron. Large selection available and clearly displayed. Bought a different iron to what planned because such a good selection and reviews to help choice. Excellent process. Iron (Morphy Richards) is excellent, sets the temperature itself. Also quick delivery by A.O.

Great website, easy to understand. Email reminders when to submit meter readings which is helpful. Easy to get through on phone when needed to. Love how you can get a refund when you've paid too much, it's refunded quickly, no hassle. Really good information and comparison tool on line so you can compare your usage against another persons or your own usage from previous year. Really good. Love OVO and would highly recommend.