United Kingdom
Review of Angel London
Ordered satin knit dress. Very poor quality. Tried to return item. Offered 10% discount and if you didn’t except then required to pay shipping plus £15 sorting fee per item. Disputed this as their website said 100% refund but would budge - stay away. This company is a scam. This is not a UK company and returns are to India.
Review of Tradeinn
The delivery estimate was between 15th & 20th January, needed the item bfore our holiday on the 25th January, on the 17th January I asked if it would still be delivered on time, assured it would, the item arrived on the 28th January, when I asked to return I then had to pay £11.99 for the privilege, tried to contact customer service to query this but got nowhere.
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Review of Coutts
Having formerly been a customer with Adam & Co, who were absolutely excellent, however now, after Adam & Co were closed down and all customers were moved to Coutts I can honestly say they are by far the worst Bank I have had the misfortune of being involved with.
Review of Quoteline Direct
Reply from Quoteline Direct
Good afternoon,
Thank you for taking the time to leave a 5* review for Tyler! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family
Kind regards,
Olivia
Review of LS Heating
Review of Cazoo
Reply from Cazoo
Hello Robin,
Thank you for taking the time out of your day to leave this review. We’re glad to hear that you loved your stay with us. Here at Cazoo we make it our mission to always provide a good and first class service to our valued customers. It really is our pleasure to get a feedback from you. Your satisfaction is definitely our priority.
Welcome to our Cazoo family!
Many thanks,
Rafael
Cazoo Customer Support
Review of Performance Direct
Avoid this Company, arranged cover through Money supermarket but then they demand that you call them all so that they can try and charge more, if you then try to cancel they say you'll be charged £55 Admin fee even though I wanted to cancel the same day that I paid for it!
Reply from Performance Direct
Hi Robin,
We are sorry if you feel this way. Any discrepancies to the details on the quote can affect the premium and our cancellation charges are outlined within our terms and conditions, provided and agreed to at the point of purchase.
However, we can confirm that your comments have been passed onto the relevant department managers. If you would like to discuss this further, please contact our customer service team on 01708 609 331.
Regards,
Jack
Performance Direct
Review of AvaTrade
Poor customer service - sent 2 emails requesting information as to why the Bonus that I qualified for was not applied to my account - after 1 week still had no reply!
Reply from AvaTrade
Hi Robin,
Thank you for your feedback. AvaTrade is continuely working to refine and improve our customer services.
We apologize for the delay.We are always working to serve all of our customers through email and chat with the least possible delay.
Feel free to contact our support whenever you wish. We will be happy to serve you.
Regards, The AvaTrade Team
Review of lowcostholidays
Knowledgable staff who are able to find a fantastic deal.
Reply from lowcostholidays
Hello Robin,
Thank you for taking time to send us your opinion. I'm glad that one of our Holiday Experts helped you so well with choosing the best option for your holiday.
Wish you have the most amazing time!
Kind regards,
Milena