I Insured my Campervan in February with Performance Direct. This transaction was done by phone and email. The agent I spoke with was most helpful, answered any questions I had and handled my insuran... See more
Company replied
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Review summary
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Been with Performance Direct for quite sometime. They are a very good insurance company. Unlike other insurers, their quotes the following year are reasonable and ethical, so I feel confident to sign... See more
Company replied
Cost of insurance for my classic car has barely changed over the years I’ve used Performance Direct. Still under £100 although nearly half is their brokers fee. Haven’t made a claim but renewal smooth... See more
Company replied
This is the 3rd year for me using Performance Direct. They take all the hassle out of searching for good competitive prices for home insurance and they provide good communication and reminders at all... See more
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Company details
About Performance Direct
Written by the company
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4.6
Excellent
18k reviews
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value for money and easy application
27 October 2026
Easy to set up the insurance
Easy to set up the insurance, process payment and get my online documents.Good value for money!
27 October 2026
It was easy to renew our insurance with…
It was easy to renew our insurance with the clear information given
29 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Have been with this company for several…
Have been with this company for several years now and there has never been a need to look for an alternative annual renewal as they always provide an excellent price
27 October 2026
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience with our annual renewal process over the years. Thank you for your positive feedback regarding our consistent pricing. We appreciate your loyalty and remain committed to providing you with reliable value and service for your future renewals.
Kind regards,
Emily
Performance Direct
Been with this company now for 4 years
Been with this company now for 4 years. Grey communication throughout.
8 July 2026
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience over these four years. We appreciate your feedback about our clear communication.
Kind regards,
Emily
Performance Direct
Performance Direct was very efficient…
Performance Direct was very efficient at producing my Motorhome insurance, and renewal was straightforward.
27 October 2026
Reply from Performance Direct
Hi,
We are pleased to hear that you found our process for setting up and renewing your motorhome insurance to be quick and straightforward. Thank you for taking the time to share your positive experience with us.
Kind regards,
Emily
Performance Direct
Insured my Audi
Insured my Audi, all very straightforward, my son bought the car from me ten days later so had to cancel but again no problems and refund only took a week or so. Will insure again with this company.
27 October 2026
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience with our straightforward insurance process and the prompt handling of your cancellation refund after selling your vehicle to your son. We appreciate your positive feedback and look forward to assisting you with your future vehicle coverage needs. Thank you for choosing our services.
Kind regards,
Emily
Performance Direct
Excellent service
Excellent service. Had issues trying to pay with my credit card, card company on line problem. Quick phonecall and everything done. Very quick and easy to renew my car insurance. Person on the phone was very professional and polite. Went through everything thoroughly. Payment went through with no issues.
30 October 2026
Reply from Performance Direct
Hi,
We are pleased to hear that your car insurance renewal was completed quickly and easily, especially after the initial difficulties with the online payment system. It is great to know that our representative was able to assist you over the phone in a professional and polite manner, ensuring all details were thoroughly covered and the transaction was processed successfully. Thank you for sharing your positive experience with our service.
Kind regards,
Emily
Performance Direct
I renewed my Campervan insurance with…
I renewed my Campervan insurance with Performance Direct and the process was very simple and straightforward. The Customer Service Agent was also very friendly and helpful.
4 November 2026
Unprompted review
Reply from Performance Direct
Hi,
It is wonderful to hear that renewing your campervan policy was such a smooth and straightforward experience. We are pleased that our team member provided helpful and friendly assistance throughout the process. Thank you for taking the time to share your positive feedback.
Kind regards,
Emily
Performance Direct
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience. We appreciate your feedback about our simple communication.
Kind regards,
Emily
Performance Direct
Reply from Performance Direct
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind regards,
Emily
Performance Direct
Excellent customer service
Excellent customer service. Been with these guys for years and wouldn't go anywhere else.
29 October 2026
Reply from Performance Direct
Hi,
We are so pleased to hear that you have had such a positive experience with us over the years. We truly value your continued loyalty and your kind comments regarding our customer service.
Kind regards,
Emily
Performance Direct
Easy to use and clear and cheap
28 October 2026
Reply from Performance Direct
Hi,
We are delighted to hear that you found our platform straightforward to navigate, clear, and competitively priced. Thank you so much for sharing your positive feedback with us.
Kind regards,
Emily
Performance Direct
fast sensible turn around
25 October 2026
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience with our quick and efficient service. Thank you for sharing your feedback with us.
Kind regards,
Emily
Performance Direct
Super happy with the service I’ve…
Super happy with the service I’ve received. It was simple and straightforward. Would highly recommend
25 October 2026
Reply from Performance Direct
Hi,
We are absolutely thrilled to hear that you had such a positive experience with us. It is wonderful to know that you found our process simple and hassle-free, and we truly appreciate your kind recommendation.
Kind regards,
Emily
Performance Direct
Reply from Performance Direct
Hi,
We are delighted to hear that you had such a pleasant experience and found our representative to be both professional and easy to speak with. Thank you so much for sharing your positive feedback with us!
Kind regards,
Emily
Performance Direct
Reply from Performance Direct
Hi,
We are glad our affordable rates and simple online guides helped you. Thank you.
Kind regards,
Emily
Performance Direct
On the ball with there reminders,good…
On the ball with there reminders,good price,first class service, only miner grumble is when I cancelled another policy because I had sorn said vehicle off of the road it nearly cost me as much as the policy?
23 October 2026
Reply from Performance Direct
Hi,
We are glad you enjoyed your experience with our timely reminders, competitive pricing, and high-quality service. We appreciate you taking the time to share this positive feedback with us.
We also acknowledge your comments regarding the costs associated with ending your other policy early after taking your vehicle off the road. We understand that cancellation fees can be frustrating, and we always aim to make our terms as clear as possible.
Kind regards,
Emily
Performance Direct
Great thank you
24 October 2026
Reply from Performance Direct
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind regards,
Emily
Performance Direct
Reply from Performance Direct
Hi,
We are delighted to hear that you experienced a fast and straightforward process alongside a highly competitive price. Thank you so much for taking the time to share your positive feedback with us.
Kind regards,
Emily
Performance Direct
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