SK

We've been using Bower for about 18 months for toilet roll and soap. We've found them to be excellent -- the products are good, the company seems lovely (recently sent us some extra gifts in our order as a thank you) and the recurrent subscription means we never have to use any mental energy to remember to buy loo roll or soap refills. Good for the environment & good for us.

I bought some handles for £285 from this company in September 2025. When they didn't arrive, by December 2025, I asked for the order to be refunded. The company sent me a "refund slip" but never actually refunded me. In Jan 2026 I took them to small claims court and won - but they are still yet to repay me. They have since opened under the same name but different location and director. They claim on their website to have 4.9/5 stars. This company is 100% a scam - avoid like the plague.

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understand the basics; find a good deal and manage our finances/mortgage appropriately -- as well as being wonderful to chat to and extremely attentive / on-the-ball when a new rate might be available. Can't recommend her enough. Thank you Carol & all the team at IMAB

- On September 20th I ordered more than £250 worth of handles - which I was told would have a maximum 2 month lead time.
- Despite multiple times chasing and multiple assurances over email that my order was next in line or coming shortly, by early December it became clear that they had no intention or timing for when my handles would be delivered.
- When I cancelled & asked for a full refund, I was told it could take up to 30 days - contrary to the UK statutory rights which say it must be within 14
- Of course I'm still waiting for my refund & will be reporting to Trading Standards. What an awful company.

Comodo were great. We ordered a bed from them & were even able to make some bespoke requests to the bedframe trim, which were granted. For a bed, the turnaround time was quick (~1 month), and the entire process from order through to delivery & after-care was great, with good communication & customer service. The bed itself is absolutely gorgeous - really high quality and exactly what we were after & we're delighted with it.

Ordered a £28 blanket for a friend for her birthday on next day delivery. Two days later, they sent her an £18 tray -- most certainly not what I ordered! Have used their 'contact form' (there's no contact phone number, email or live chat option) twice in the week since to ask them to contact me to fix this - but not heard anything back. Appalling service & fundamentally robbery given they sent her something £10 cheaper than what I had ordered.

Great communication, delivery and installation. Thank you to Lee & Craig this morning who delivered our new footstool and assembled it, taking all rubbish away with them. They were two very nice blokes and very sweet with my dog. The footstool looks amazing and fits perfectly in the space.

Our bed arrived yesterday. It's absolutely perfect - super comfortable, sturdy, and exactly what we had asked for (we'd requested some edits to the original design, for example the colour of the piping, which we were pleased to see had been done for us!).

We had paid for delivery & assembly and our delivery guys, Amir & Adam, were fantastic: taking everything carefully up to the room, installing it quickly, and making sure we were happy with it before they left.

Comodo's communication throughout has been brilliant and we couldn't be happier with the final product - thank you.

Terribly managed company. We initially contacted Glotech on July 28 following an issue with a part in our freezer. They came on July 29th, identified which part had an issue, and left. I paid for the new part. Two weeks later they call to arrange a fitting of the part. The guy comes and realises they've purchased the wrong part (which I'd paid for - along with his parking). The company refused to refund me for the initial call-out, despite this being a mistake on their part and my freezer still not being fixed - and instead charged me more for the (additional) new part. Several more weeks later, we're now into September and they rearranged the engineer visit to (finally!) repair the freezer with less than 24 hours notice - scheduling it instead for the next day. The engineer who came was finally able to fix the issue very quickly and was polite and courteous - but sadly that does nothing to solve the month-long delay & many issues along the way. He also asked me for a further £95(!) despite me having paid already for the part and the labour.

Sparks Warehouse is falsifying stock levels on items in order to encourage purchases that they can't fulfil.

I ordered an extension lead from Sparks Warehouse on July 26th. When placing the order, the website said "stock level: delivery in 2-4 days, next day delivery available". When the item still hadn't arrived on August 3, I checked up: and received a response that it was due on 20th August from their supplier. I pointed out that the website had been wrong about lead time and should be corrected, but said I'd wait. I chased again on August 13 with no response, and again on August 23 -- only to be told "the date on these has now slipped back to the 15th September". All the while the website still says that they have stock to deliver within 2-4 days. I've pointed that false stock level (which is against consumer protection laws) multiple times, and they still haven't corrected it on the website. I've since asked for a full refund -- taking over two months for an item it claims is deliverable in "2-4 days" is appalling.

Octopus' customer service is always great. Thank you, Taylor, for talking me through the different available tariffs - and cancelling my direct debit from my old address. Much appreciated.

Thanks Bryant for your help re-connecting my TP Link this morning - quick, easy, and simple to follow. Much appreciated!

Thank you so much to Charlotte - after I accidentally booked tickets that weren't suitable for people over 6ft (for two friends, both over 6ft), she helped me fix it and avoid total embarrassment. Great customer service - much appreciated!

Love cocopup - the bags are perfect for dog walking and I love that I can use it as a bumbag or over the shoulder. Thank you!

Simple to use - thank you

Ian went above and beyond for us as our surveyor on not one, but two, properties. He was extremely generous with his time, happy to explain complicated things in simple English, and was always very thorough in his reports. Ultimately, he helped us avoid buying a property that needed more work than we could afford. We don't plan on moving anytime soon - but whenever we do, we won't be looking anywhere else!

Honestly the worst health insurers I have ever come across. Utterly awful customer service - even the senior team read off a script whatever your question is. Then they did everything possible to not pay for any claim - demanding repeated letters, refusing specific locations. Do not waste your money on these cowboys.

Carol has been brilliant. Thanks so much!