Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,228
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond to explain complex details and secure the best deals. Many appreciate the individual approach and the attentive support received during stressful times. The service provided is consistently described as excellent, efficient, and stress-free, with many appreciating the proactive communication and quick responses throughout their processes. Reviewers frequently highlight the team's ability to keep them informed and updated at every stage, making the entire experience smooth and easy to understand.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and top-tier.... See more

Customer service

People report positive experiences with customer service, highlighting the individual approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers. Special thank you t... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. #12 of 89 best companies in Mortgage broker
  2. #4 of 230 best companies in Insurance agency
  3. #8 of 175 best companies in Insurance broker
  4. #8 of 53 best companies in Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,228)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

IMAB

Great service as always
Talk you through every step so the process is easy to understand
Fully recommend

13 July 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review! We’re delighted to hear that you continue to enjoy such a positive experience with us and that we could make the process easy to understand from start to finish. We really appreciate your recommendation and continued support.

Rated 5 out of 5 stars

Highly recommend

Phil and his team were extremely helpful in guiding me through the processes of obtaining my first mortgage, how it all works, checking the market and swiftly securing a very competitive deal for me. Very approachable yet diligent and professional throughout, couldn’t have asked for better.

2 July 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Phil and the team were able to support you through your first mortgage and help make the process clear and straightforward. Your kind words and recommendation mean a great deal to us.

Rated 5 out of 5 stars

IMAB services were exceptional

Carol and the team were very helpful from day one. Swift and informative responses, stuck to the agreed timing for calls, video zoom call made it easier to chat, they listened to my needs and adviced me with all the knowledge that a professional benefits from.
Mortgage options were explained clearly and the speed of IMAB services were exceptional.
Thank you team!
LB

26 June 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Carol and the team provided the support and guidance you needed throughout the process. It’s great to know you felt well looked after, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing company

I have been using IMAB for many years now, they never dissapoint. Their services are very efficient and professional. I really like individual approach they provide to customers.
Special thank you to Karen , Marcelina and Emily who kept me at ease, informed me about every stage of the process and always had time to answer my queries. Nothing was too much. Buying and selling can be a very stressful time and knowing that you have such a professional and proactive people around you makes all the difference.

23 June 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that you continue to have such positive experiences with us. It’s great to know that Karen, Marcelina and Emily helped make the process feel more manageable and kept you well informed throughout. We truly appreciate your continued trust and kind words.

Rated 5 out of 5 stars

Second time using IMAB

Second time using IMAB, and I would highly recommend this company. Karen couldn’t have been more helpful, and I had confidence in the advice given and products offered. Very professional, good follow-up. Will definitely go back when current product has to be renewed.

12 June 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted that you chose to come back to us and that Karen was able to provide the helpful, professional service you’ve come to expect. We really appreciate your recommendation and look forward to helping you again when the time comes.

Rated 5 out of 5 stars

Thank you Justyna for all your support

Thank you Justyna for all your support! Independent Mortgage Advice Bureau were a great service, professional and quick to respond and support.

29 May 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Anna! We’re delighted to hear that Justyna was able to provide the support and guidance you needed. We really appreciate your kind words and are pleased that you found the service professional and responsive.

Rated 5 out of 5 stars

Couldn't recommend more.

We've used IMAB on three transactions now and we've never had to worry about the mortgage part since - they take the stress away and get us great deals. Genuinely recommend.

28 May 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review, Jon! We’re delighted to hear that we’ve been able to support you across multiple transactions and help make the mortgage side of things as stress-free as possible. Your continued trust and recommendation mean a great deal to us.

Rated 5 out of 5 stars

Big Thanks for all your help over the many years!

All advice I received, all help is greatly appreciated. I have learnt a lot! However, I paid off the mortgage (by selling another house) and so I shall say ... Goodbye and Good Luck to All at IMAB.

29 September 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Barbara. We really appreciate your trust over the years and are so pleased we could support you along the way. Congratulations on paying off your mortgage—that’s a fantastic achievement! Wishing you all the very best for the future. 🏡✨

Rated 5 out of 5 stars

Exceptional

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful when explaining everything in a language I can understand. I couldn’t rate her service highly enough. Thank you.

13 May 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Justyna has supported you over the years and continues to provide clear, helpful guidance. Your trust and kind words mean a great deal to us.

Rated 5 out of 5 stars

Dan Curtin was really helpful…

Dan Curtin was really helpful throughout and easy to contact.

He always gave solid advice.

Just a top service.

20 April 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review, Matt! We’re so pleased to hear that Dan provided helpful, reliable advice and was easy to reach throughout. We really appreciate your kind words!

Rated 5 out of 5 stars

Fantastic!

Dan has been absolutely fantastic at every stage of our VERY long road to home ownership. Supportive, full of advice, with humour thrown in too! Top service, top man!

15 April 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Demi! We’re so pleased to hear that Dan was able to support you throughout your journey and make the process that bit easier along the way. We really appreciate your kind words!

Rated 5 out of 5 stars

Very knowledgable & efficient service

Karen, Natalia & Emily were great. Karen gave great advice and clearly explained all available options to me. Highly recommend

7 April 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re so pleased to hear that Karen, Natalia and Emily provided such knowledgeable and efficient support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Efficient and excellent advice as…

Efficient and excellent advice as usual. Will def use again.

31 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Elsa! We’re so pleased to hear you received efficient service and excellent advice once again. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service as always

Just finished our remortgage with IMAB. Great service from Karen Ramirez and team (glad Karen locked our rate in 6 months ago!!). Karen has been our go to since 2015 and we will continue to go through her for any future property purchases.

1 April 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review, Kenny! We’re so pleased to hear that Karen and the team were able to support you once again, and that you continue to trust us with your mortgage needs. We really appreciate your loyalty and kind words.

Rated 5 out of 5 stars

Amazing service

Karen has been amazing throughout the process of getting our mortgage offer accepted. She has always been very responsive and happy to take a phone call or arrange a meeting whenever we have needed any advice. The lender we went with needed additional information in order to get our mortgage offer accepted and IMAB were there throughout the process talking to the lender on our behalf and managing the situation. This secured our rate and meant we were able to get the relevant documentation together and have our mortgage offer accepted. Would definitely recommend!

25 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Karen was able to support you throughout the process and help secure your mortgage offer. It’s great to know you felt well looked after, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Friendly, helpful, super speedy and efficient. Amazing

16 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Donna! We’re so pleased to hear that Adrian provided such a friendly, efficient and speedy service. We really appreciate your kind words.

Rated 5 out of 5 stars

Great communication

Great communication, well explained and updated throughout whole process.

Highly recommend!!

16 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review! We’re so pleased to hear you felt well informed and supported throughout the process. We really appreciate your recommendation.

Rated 5 out of 5 stars

Excellent

Excellent experience. Darren Constant was friendly, patient and explained everything clearly.

12 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re delighted to hear that Darren provided such a friendly and helpful service, and that everything was explained clearly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had little knowledge about mortgages

I had little knowledge about mortgages, but Karen was incredibly patient, understanding, and helpful. She explained everything clearly and made the process stress-free.

25 February 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Sylas! We’re so pleased to hear that Karen was able to guide you through the process and make everything clear and stress-free. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast, efficient, friendly service.

Fast, efficient, friendly service. Made the whole process of re-mortgaging stress free. Couldn't be happier.

4 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review! We’re delighted to hear the team made your remortgaging process smooth and stress-free. We really appreciate you taking the time to share your feedback.

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