Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 

1,235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the wonderful staff are exceptionally helpful, knowledgeable, and patient when guiding buyers through every single step of the process. Reviewers emphasize the highly personalized approach and ongoing dedication shown by everyone involved in managing their property transactions. Consumers also deeply appreciate the clear communication, fast responses, and professional financial advice provided when exploring various mortgage options. People note that the team remains constantly available to answer any questions, ensuring that the entire moving journey is completely stress-free. Happy buyers consistently recommend these expert services to friends and family for all future property purchases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, approachability, and... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and professionalism.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful, knowledgeable, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our house move took a lot longer than expected due to issues out of our control. Carol kept us calm and reassured us that everything would be fine, even though we had to find a new property to buy... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied


Company details

  1. #13 of 88 best companies in Mortgage broker
  2. #4 of 227 best companies in Insurance agency
  3. #9 of 176 best companies in Insurance broker
  4. #9 of 55 best companies in Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,235)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always

Just finished our remortgage with IMAB. Great service from Karen Ramirez and team (glad Karen locked our rate in 6 months ago!!). Karen has been our go to since 2015 and we will continue to go through her for any future property purchases.

1 April 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review, Kenny! We’re so pleased to hear that Karen and the team were able to support you once again, and that you continue to trust us with your mortgage needs. We really appreciate your loyalty and kind words.

Rated 5 out of 5 stars

Amazing service

Karen has been amazing throughout the process of getting our mortgage offer accepted. She has always been very responsive and happy to take a phone call or arrange a meeting whenever we have needed any advice. The lender we went with needed additional information in order to get our mortgage offer accepted and IMAB were there throughout the process talking to the lender on our behalf and managing the situation. This secured our rate and meant we were able to get the relevant documentation together and have our mortgage offer accepted. Would definitely recommend!

25 March 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review! We’re delighted to hear that Karen was able to support you throughout the process and help secure your mortgage offer. It’s great to know you felt well looked after, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Friendly, helpful, super speedy and efficient. Amazing

16 March 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Donna! We’re so pleased to hear that Adrian provided such a friendly, efficient and speedy service. We really appreciate your kind words.

Rated 5 out of 5 stars

Great communication

Great communication, well explained and updated throughout whole process.

Highly recommend!!

16 March 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review! We’re so pleased to hear you felt well informed and supported throughout the process. We really appreciate your recommendation.

Rated 5 out of 5 stars

Excellent

Excellent experience. Darren Constant was friendly, patient and explained everything clearly.

12 March 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re delighted to hear that Darren provided such a friendly and helpful service, and that everything was explained clearly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had little knowledge about mortgages

I had little knowledge about mortgages, but Karen was incredibly patient, understanding, and helpful. She explained everything clearly and made the process stress-free.

25 February 2026
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Sylas! We’re so pleased to hear that Karen was able to guide you through the process and make everything clear and stress-free. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast, efficient, friendly service.

Fast, efficient, friendly service. Made the whole process of re-mortgaging stress free. Couldn't be happier.

4 March 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great review! We’re delighted to hear the team made your remortgaging process smooth and stress-free. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Karen was so great

Karen was so great. My knowledge of all things mortgage related wasnt good, and Karen was patient and non judgemental to this. She was supportive, understanding and explained it all clearly

27 February 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review! We’re so pleased to hear that Karen made the process clear and comfortable for you. Providing patient, supportive guidance is exactly what we aim for, and we’re delighted you had such a positive experience.

Rated 5 out of 5 stars

Amazing service from the team at IMAB

Amazing service from the team at IMAB. Want to thank Karen and Emily for their help throughout the process. Very supportive, knowledgeable, patient and professional team, would highly recommend them to anyone. We've had some challenges with sellers during the process however IMAB have been wonderful in securing us a mortgage every time. Karen Ramirez has been amazing helping us to navigate through the most difficult and stressful times providing the best options and listening to our issues attentively and with so much care. Wishing Karen, Emily and the rest of the team continued success.

8 January 2026
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your wonderful review, Kimila. We’re delighted to hear that Karen, Emily and the team were able to support you through a challenging process and help secure the right outcome for you. Your kind words truly mean a lot, and we’re so pleased we could be there for you during such an important time.

Rated 5 out of 5 stars

Great service

Really impressed with the service offered by Dan. He has been really helpful.

17 February 2026
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re so pleased to hear that Dan has been helpful and that you were impressed with the service. We really appreciate you taking the time to share your feedback. 🏡✨

Rated 5 out of 5 stars

Can't fault them - thank you!

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understand the basics; find a good deal and manage our finances/mortgage appropriately -- as well as being wonderful to chat to and extremely attentive / on-the-ball when a new rate might be available. Can't recommend her enough. Thank you Carol & all the team at IMAB

5 January 2026
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your lovely review! We’re delighted to hear that Carol has been able to support you over the years and make the process clear, manageable, and even enjoyable. It’s great to know you’ve felt well looked after each time, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent sound financial advice

Excellent sound financial advice. Darren took time to understand my needs and I was never rushed or felt like being bounced into any decision. Genuinely friendly and helpful professional service.

23 December 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review! We’re delighted to hear that Darren took the time to understand your needs and provided clear, supportive advice throughout. It’s great to know you felt comfortable and never rushed — that’s exactly the experience we aim to deliver.

Rated 5 out of 5 stars

Great professionalism and a joy to deal with

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We have been with them since 2015 and they have saved us a lot of money in the process with their advice. Their immense professionalism and attentiveness is a great asset and always a joy to deal with such people.
Highly highly recommended!!!

4 December 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your wonderful review, Olympia. We’re delighted to have supported you over the years, and it’s fantastic to hear how helpful Karen has been throughout your latest sale and purchase. Your loyalty and kind words mean a great deal to us. We’re thrilled to have been part of your journey and are always here whenever you need us. 🏡✨

Rated 5 out of 5 stars

Repeat customer, wouldn’t use anyone else

We’ve used IMAB a few times now and they are our go-to choice and recommendation.

We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go over details which could easily be missed, as well as making sure we got the best deal
possible for our situation.

As freelancers, my wife and I struggled with other advisers, especially those placed in estate agencies, and really appreciated the frank and independent advice given.

I shall contacting them again when my mortgage deal expires and I know I’m going to get the best deal.

28 November 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your fantastic review, Nicholas! We’re delighted to hear that Karen and the wider team continue to be your go-to choice and that you’ve felt well supported with clear, independent advice. It means a great deal that you trust us to look after your mortgages, and we’ll be here whenever you need us again. 🏡✨

Rated 5 out of 5 stars

Highly recommended expert team

Really knowledgeable and approachable team. Communication was prompt and the use of their online platform made providing required information and documents very straightforward.

18 November 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your 5-star review, Martin!
We’re really pleased to hear you found the team knowledgeable and easy to work with, and that our online platform helped make everything straightforward. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Always perfect

Always perfect

28 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review!

Rated 5 out of 5 stars

The best mortgage advisor company ever!

Karen at IMAB is honestly one of the most helpful, consistent and hardworking people I have ever had the pleasure to deal with. She was always on the ball, answered all our questions and always kept us up to date throughout the whole moving and mortgage process. And the rest of the admin team were just top tier for providing answers and keeping us informed with news from mortgage lender.

Without IMAB being our mortgage broker I don't think we could of got through the whole process.

Would highly recommend IMAB and the Team, all of them are very kind and always on hand to help!

5 stars for sure!

28 October 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your amazing review, Louis! We’re thrilled to hear how well Karen and the team supported you throughout your move. It’s great to know their hard work and communication made such a difference to your experience. We really appreciate your kind words and recommendation — it means a lot to all of us here at iMAB.

Rated 5 out of 5 stars

Brilliant

Brilliant! A colleague recommended I speak to Karen for mortgage advice when buying my first home and I would recommend anyone else to do the same. I had regular contact with Karen, everything was explained so well and clearly and nothing was too much trouble (or a silly question). Thank you

21 March 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Esther! We’re so pleased to hear that Karen made your first home-buying experience such a positive one. Clear communication and support throughout the process are what we always aim for — we’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Always speak to a human....

Communication is always the key. Karen made complex communications simple.
We appreciate this. Despite this digital age we were able to navigate the complexity with relative ease.

16 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Bill. We're delighted to hear that Karen made the process clear and straightforward for you — great communication really does make all the difference!

Rated 5 out of 5 stars

Effective and professional advice from…

Effective and professional advice from Dan as always.

7 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review! We're really pleased to hear that Dan provided his usual effective and professional service — we’ll be sure to share your kind words with him.

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