Everytime I call to clarify the process…
Everytime I call to clarify the process the clients relation team are always so helpful and patient with me. This is especially important if someone has learning difficulties, as there is a lot of technical jargon and when receiving medical letters including invoice.
A special shout out to Katie who took her time with me helping me find the correct letter to move my case along, which was approved in 24 hours by the underwriters which normally takes 5days!
Excellent customer service
Reply from General & Medical