jems

Shapermint do not deserve a one star.
I ordered a garment which I’m quite happy with.
However, purchasers beware when ordering you are automatically subscribed to a monthly subscription of $5.99.
Shapermint know they are guilty of this action because as soon as I sent my query email to Shaper my unwanted subscription was automatically cancelled.
I am now in the process of requesting a refund .

Brilliant idea Boden have introduced with ‘ Harper try before you buy’ especially when you live in a rural area where High street stores are a journey away.
Avoids buying multiple sizes and return costs plus the wait for refunds.

I recently bought 2 Hungarian feather filled pillows to my disappointment they are not as described as being soft they are very hard.
I have tried phoning the number listed on there web site to no avail albeit it says 24/7 customer care.
I have also emailed but again no response.
I believe this company to be a scam and will be taking further action to claim my refund as the product is not as described.
Avoid this company.

I recently visited the York branch to browse for a number of gifts to purchase unfortunately everything I picked up was not priced having to ask for a price for everything is tedious and unnecessary - I eventually walked out without purchasing feeling annoyed & frustrated. I shall visit again but if nothing has changed I will not purchase.

I saw a voucher on Wowcher for an attractive price for a Spabreak I checked the availability on Spabreaks.com calendar at the advertised price and it was confirmed. When I went to make the booking the price had risen considerably because Spabreaks.com could not deliver what they advertised.
I suspect Spabreaks.com of being deceptive.
Please be aware.

Moving on 48hrs Spabreaks have responded to my comments and have offered the Spabreak as advertised which I have accepted.
I am pleased that Spabreaks have responded and acted so quickly to rectify the error.

Avoid this fraudulent company including all other trade names including Hobbyart. It’s a Chinese company which it doesn’t state on website, their products are of very sub standard quality.
Website states free shipping & returns this is not true- they offer meagre amounts of compensation, which is not evident of recipients receiving.
Will not accept returns if product opened - how is one able to inspect item. As previously stated returns are not an option.
This company is fraudulent and needs taking down from all media platforms.
I eventually got a full refund through PayPal which for me wasn’t my goal would really prefer the company is investigated.
I hope this review prevents customers from purchasing from this dis-honest company.
This is a genuine review written purposefully to disseminate this company.

I ordered a weathervane 13th Dec for a Xmas present 2024. I confirmed delivery date to ensure it would arrive prior to Xmas. No where on their website does it say the item is coming from China. The item arrived after Xmas and is too flimsy and not fit for purpose.
All emails are through Beckymetal, however, payment is to hobbyart?- I’m unsure who this company are and who I am corresponding with.
I’ve requested return details F.O.C. as stated in their T&C’s, however, I’ve been offered £10 and to keep the not fit for purpose weathervane.
This is not acceptable nor is it in line with their T&C’s agreement.
I would advise to not order through this company and their website should be taken down as they do not abide by their own stated regulations.
I will be contacting Trading Standards as this under-hand behaviour is in breach of contract.

Returns need updating to accommodate today’s way of shopping online.
When buying as a gift for Xmas when the recipient lives in a different part of the country to the purchaser as wishes to return the item they should be able to return and receive a gift card for the full amount paid initially without involving the purchaser or put a gift receipt option when ordering online.
As this is the procedure for Joules and works successfully. An idea for White stuff marketing/website designer

It I could give a zero score I would.
This company is a 100% a scam - avoid!
Critter-gear website needs removing.
My online order was never confirmed so no order number. Never received product, email address given to contact doesn’t exist, ansaphone not responded too.
Please trust pilot investigate.

I ordered only one shirt but they sent 2 and charged for 2.
I’ve sent numerous emails & phone calls which they haven’t responded too. The online chat is none effective in fact it’s useless.
Website says customer services manned 8am-8pm w/days - lie!
Website says they will endeavour to reply to emails within 24hrs - lie!

Sent 3 emails never responded, according to your T&C’s emails will be replied to within 72 hours- I’ve been waiting 6 weeks!
Customer service operators are all called ROMAN!! and don’t act on what is asked of them despite saying they will.
Clothes are of cheap quality.
Will not be ordering from them again

Arrived on time good communication - delighted with product although I haven't fitted them yet