DD

Derya Dener

United Kingdom

Reviews

Review of MCROFBRE

Review of Shift


Rated 1 out of 5 stars

I would NOT recommend using SHIFT

I would not recommend using SHIFT.
We paid for next day delivery, which did not happen.
Aside from IKEA staff knowing very little about this company , their website is not fit for purpose and their customer services are uncaring.
The driver did not keep in touch, and lied about traffic and pick up times from the IKEA store.
The back of their truck was a disgrace. Items all bundled in, on top of each other. Regardless of where the were fragile or not.
I am suprised that an organisation like IKEA would associate with such a poor delivery company. I would not use IKEA again if it meant needing to use SHIFT.
I have written a complaint to IKEA. Let's see where that leads...

12 July 2026
Unprompted review

Review of InPost UK


Rated 5 out of 5 stars

Inpost are a good delivery service

Inpost are a good delivery service - they keep you updated and arrive at the time stated

16 July 2026

Reply from InPost UK

Thank you, Derya, for your positive feedback! We're delighted to hear that you appreciate our timely updates and delivery service.

Review of RugDoctor UK LTD


Rated 4 out of 5 stars

The RugDoctor Carpet cleaner / Tesco.

Just a great little machine.
Really gets the carpets clean and fresh!
Very very easy to use.
Easy collect / return from Tesco.
There are plenty of good instructive, easy to follow YouTube videos.

I would have given a 5 star but the device I picked up wasn't cleaned properly. It hadn't been rinsed out properly, the attachment hose still had some water in it, enough to drain into the car, and the brush / filter was covered in hair. I had to clean it before I used it.

10 February 2026

Review of Policy Expert


Rated 5 out of 5 stars

Policy Expert / Trinity Claims Jan 2026

I recently renewed my policy with Policy Expert (I have been with them for a few years now) and had to make a claim last week.
Trinity Claims handled my claim. I raised the claim on 09 Jan 26 and settled 14 Jan 26. We used their portal to communicate,, answer questions upload evidence documents. The whole experience was easy, pleasant and straight forward.
My loss was a mobile phone, and we all know how they run our lives. Banking, emails, security codes to access accounts. Trinity Claims made the whole experience less stressful and I appreciate that

9 January 2026
Unprompted review

Reply from Policy Expert

Hello

We're happy to hear that your renewal and claims experience was easy and straightforward. We appreciate you sharing how Trinity Claims made a stressful situation less so, especially with the loss of your mobile phone. Thank you for your positive feedback.

All the best,
Nisha

Review of first direct


Rated 5 out of 5 stars

Replacement phone and starting again!

Without going into too much personal detail, I had my phone replaced and issues accessing my account via the phone app.
An associate from the digital team worked with me for almost an hour to fathom out the problem. It was an issue the associate had never come across before, and instead of giving up and palming me off to my phone company. He accessed the phone manual and worked through every scenario until we found where the problem was. He learnt something new and I didn't have to run around making more unnecessary calls. I'm grateful for that! Good job!

13 January 2026
Unprompted review

Reply from first direct

Hello Derya. Thank you for your review. I'm sorry to hear there was an issue accessing your account after you replaced your phone. I'm delighted we could resolve the issue for you, and that our agent went above and beyond to find out where the problem lay. Thanks again for taking the time to share your feedback with us today. -Sean

Review of Trinity Claims


Rated 5 out of 5 stars

Accidental Loss

I recently renewed my policy with Policy Expert (I have been with them for a few years now) and Trinity Claims handled my claim. I raised the claim on 09 Jan 26 and settled 14 Jan 26. We used their portal to communicate,, answer questions upload evidence documents. The whole experience was easy, pleasant and straight forward.
My loss was a mobile phone, and we all know how they run our lives. Banking, emails, security codes to access accounts. Trinity Claims made the whole experience less stressful and I appreciate that.

9 January 2026
Unprompted review

Reply from Trinity Claims

Good afternoon Derya,

Thank you for leaving us with your kind comments.

We are pleased to hear you were met with a swift and easy claim process following a stressful experience.

Your kind words will be fed back to the relevant department.

Best wishes,
Ellie

Review of Parcel2Go


Rated 5 out of 5 stars

Refund Request

I spoke with Bryle earlier this evening and he was very knowledgable, quick and helpful assisting with a refund and for that I am very grateful. He is an asset to the team!

17 December 2025
Unprompted review

Review of Omaze


Rated 3 out of 5 stars

OMAZE

Easy to use site but we are never going to win really are we! It's like sending money down the drain :)

25 August 2025

Review of Moonpig.com

Review of Gorgeous Shop


Rated 1 out of 5 stars

Gorgeous Shop - fake product

Fake Products? I have just ordered Kerastase Densifique Shampoo & Conditioner for c.£48 from Amazon. The shampoo label and the product look tampered with. Has anyone else had this issue? I have a photo I can upload if needed.

9 December 2025
Unprompted review

Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! Please rest assured that all of our products are either provided directly by our brands or through verified and authentic wholesalers. Sadly, we're unable to look into this further as we're unable to locate your order with the information provided. Please get back in touch via info@gorgeousshop.com so we can look into this for you. Do let us know if you have any further questions and we'll be happy to help.

Review of APC


Rated 5 out of 5 stars

Our driver is always courteous

Our driver is always courteous, polite and handles our parcels with care.

3 June 2025
Unprompted review

Reply from APC

Hello,

Thank you for your 5 * review!!

Jemima
Customer.relations@apc-overnight.com

Review of Stinkyink.com


Rated 5 out of 5 stars

True to their word!

I placed an order last week and I just have placed another order as the items are received exactly as described. So refreshing to see!
Love the little extra touch of providing a recycling bag.
Great communication.
Great company.
I have ordered for both our home office and workshop, and will be ordering from here from now on!

Thank you from myself and from Spikes Vintage Restorations Ltd!

3 June 2025
Unprompted review

Review of Leflair


Rated 1 out of 5 stars

Le Flair - LeFlair - FAKE SCAM

update *2 June*
After playing email bingo as that is the only way to contact this company and having spent nearly £200, they have offered a measly £50 refund (not yet received) and a laughable 50% off the next order! AS IF I will ever order from them again!

FAKE! I placed an order 2 May and it is showing as 'shipped'. Company is not based in the UK it is a scam, clothing is shipped from China - very poorly sewn, ill fitting, fake of the original designs.
DO NOT BUY FROM THIS PLACE!

13 May 2025
Unprompted review

Review of nivie.co


Rated 1 out of 5 stars

NIVIE - Tan Drops - FAKE

*update 2 June*
The items has now been refunded and the original still has not arrived'

*update 28 May*
Not only have I not received my order, or a refund. I have received a fake delivery note which the post office know nothing about.
They are now refusing to respond to my emails.
STAY AWAY FROM THESE SCAMMERS!
I do not believe one word of their reply below! Do not be taken in!

The US address is fake and unconnected to the company or product. It is impossible to contact the company, other than via the email they provide is hi@nivieco*

I believe the product is fake, and not the product I was trying to order.
For this reason I have asked for a refund as I do not feel it will be safe to take.
I ordered the product 5 May and it is the 13 May and it has still not arrived.
Tracking says 'from China'
I have asked for a refund via email.
I will keep you updated.


13 May 2025
Unprompted review

Reply from nivie.co

I can see why our setup looks sketchy and honestly, your research was probably smart.
About the China shipping - I get it, I really do.

But here's the thing most people don't realize: even the big brands like Nature Made and Garden of Life manufacture overseas.

Our ingredients actually come from all over the world with careful sourcing which we take very seriously.

What happens is all these ingredients get shipped to our FDA-approved facility in China where everything gets assembled under really strict quality controls.

Like, our facility manager sends me photos of every batch before it ships.

I know saying "but the big guys do it too" sounds like an excuse, but the reality is if we manufactured here in the US, we'd have to charge like $120 per bottle instead of $34.

When you're a tiny company trying to compete with brands that have billion-dollar marketing budgets, you make choices that end up looking really shady from the outside.

We should've been way more upfront about our supply chain from day one.

If you decide to give us another chance, I'd love to send you our updated transparency report that breaks down our entire process.

Review of Agria Pet Insurance


Rated 5 out of 5 stars

Agria Pet Insurance Renewal

Although Agria is by far NOT the cheapest for pet insurance, and we were surprised at the increase especially as we have not claimed in the past 5 years we have been members (touch wood!) .... we decided to renew again for 2025.
A little of that reason was due to the Agria representative John Baker, who while battling system issues, took his time to explain the finer points I may have otherwise missed items such as regarding lifetime cover, the differing levels, and where sometimes some other pet insurers promise a lifetime cover but it isn't that in reality....
Also advising the removal some items which in reality we were unlikely to need - ie: cattery / kennels.
The little discount for being continued members was also a nice touch.
Will I renew next year?
I can not say but we are insured for this year.
Thank you John I hope you receive many positive reviews and are rewarded by Agria.

1 May 2025
Unprompted review

Reply from Agria Pet Insurance

Hello Derya Dener,

Thank you so much for taking the time to leave us such a positive review.

I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.

Please do let me know if you have any questions in the future and we will be happy to assist.

Kind regards
Emily
Customer Service Team

Review of Hotels.com


Rated 1 out of 5 stars

HOTELS.COM. I would give zero stars if I could..

I would give zero stars if I could..

*Do not book here if you enjoy nice hotels*

We made a reservation at The Huntington Beach Inn via Hotels.com
We have stayed here before and it was lovely but this time round wow what a shambles!

Not only is half the hotel a demolition site with fake badly pinned walls blocking off access to areas.
Our room a disgrace with dirty unopening windows over looking a broken dirty roof. We also have black painted in glass windows overlooking and easily acxessible into the room next door.

When I politely asked to be moved to another room. I was told I would need to pay more even though it's the same style of room- the only difference being the windows open onto a tiny 1 person balcony- which would not be used.

Their sea view is only accessible if you stand on your tip toes and lean against the window standing on a chair!

Early this morning we went into the parking lot to discover that people are replacing pipes above our vehicle!!! There were no markings to let us know not to park.
The workers were uninterested. Couldn't communicate as they only spoke Spanish and noone around us spoke Spanish
- so how does everyone communicate??

At NO point did reception let us know this work was going to take place or we would have NEVER parked there.
When we fronted reception first they said they knocked on our room door - as if we plan to sit in 24/7. They didn't leave a note... we asked why they didn't call our mobile. They don't have international dialling...

Your reception staff have zero understanding of their role, untrained and zero customer service skills.

We would like a refund or at least half our money back - we paid over a $thousand for 4 nights stay and would have paid twice that to stay elsewhere if we had known!

The hotel looks great from the outside but it's a completely different story from the inside!

I will be updating this review with photos and videos.

9 October 2024
Unprompted review

Review of Sophie Rose


Rated 1 out of 5 stars

also known as Fashique-London - sparkly sandals

also known as Fashique-London and who knows how many more names it has traded under...

Fashique-london.com
original date of experience : 31/7/2024
updated today: 21/9/2024
DO NOT BUY _ SCAM!!!
I would like to give 0 stars but the system will not allow me to do so.
I have asked for a refund for a pair of shoes I ordered and I am being completely ignored and have been blocked from social media, to stop me from warnings others.
The shoes are NOTHING like advertised.
Badly made.
Falling apart, even though they are 'new'.
Arrived poorly packaged covered in sticky tape.
They are not worth pence let along the £25 advertised.
The company is now showing as 'closing down' on line'

**nearly 2 months on still reply for resolution by Fashique London**

21 September 2024
Unprompted review

Review of Slimchickens


Rated 5 out of 5 stars

Slim Chickens - Colchester

Slim Chickens - Colchester.
I can't speak for the other restaurants, but the staff in Colchester are fantastic.
Super busy (may need to employ more team members!) but very patient, knowledge, helpful.
The restaurant is kept clean, considering there is an arcade / Hollywood bowl next store and a lot of 'energetic' youngsters around :)
The food is hot and fresh.
We will continue to visit.

7 September 2024
Unprompted review

Review of Fashique London


Rated 1 out of 5 stars

Fashique-london.com

Fashique-london.com
original date of experience : 31/7/2024
updated today: 21/9/2024
DO NOT BUY _ SCAM!!!
I would like to give 0 stars but the system will not allow me to do so.
I have asked for a refund for a pair of shoes I ordered and I am being completely ignored and have been blocked from social media, to stop me from warnings others.
The shoes are NOTHING like advertised.
Badly made.
Falling apart, even though they are 'new'.
Arrived poorly packaged covered in sticky tape.
They are not worth pence let along the £25 advertised.
The company is now showing as 'closing down' on line'

I will be calling my bank to request assistance with a refund.
**nearly 2 months on still reply for resolution by Fashique London**

31 July 2024
Unprompted review