Ali

Thank you for your kind feedback. We’re glad you enjoyed your visit.

We appreciate you taking the time to share your experience and hope to see you again soon.

We appreciate you sharing! We're happy to hear you received brilliant customer service.

Kind Regards,
Vanessa
DFS Customer Support

Hi Ali,

Sorry to hear this. If there is anything we could have done to improve your experience, please don't hesitate to let us know.

Kind regards,
Rebecca

Dear Ali,

Thank you for taking the time to contact Flight Centre with regards to your previous booking and travel experience.

It is important that Flight Centre receives all manner of feedback as this provides us with the opportunity to review and where necessary, amend our product, policies and procedures. This then allows for us to help ensure for the continued improvement of the service we offer our valued customers.

Having looked into your booking and in speaking with your consultant, I understand that concerns were raised in regards to certain inclusions of your booking and the suitability of the accommodation for your needs. I am sincerely sorry for any disappointment that you have experienced, our consultants strive to accurately qualify the needs of our customers and provide options based on this consultation. I understand that your consultant provided a number of options and had utilised and discussed the information that had been directly provided by the hotels. The hotel that was then booked was the one deemed to fit your requirements, however I am sorry if your expectations were not met and for any disappointment experienced.

I sincerely hope that the issues raised did not detract from the enjoyment of your trip and I understand that your consultant has been in contact with you directly to address the concerns raised.

Best regards,


David Owen
Head of Operations
Flight Centre Travel Group