Euphoriaspa Reviews 

90
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional service, friendly demeanor, and professionalism, making every interaction pleasant and welcoming. Many people highlight the relaxing and therapeutic massages, often describing them as some of the best they've experienced, leaving them feeling completely refreshed and relieved of tension. The overall user experience is frequently noted as calming and enjoyable, contributing to a truly relaxing day out for many visitors. However, some people mentioned issues with the facilities, such as saunas not being hot enough or jacuzzis being cool, and occasional maintenance concerns like chewing gum near the hot tub. A few other people also felt that the booking process was problematic, citing cancellations or difficulties with availability, especially when using voucher platforms.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, cheerfulness, and... See more

Service

Consumers find service to be positive, with many reviewers praising the exceptional service of staff and the... See more

Facilities

People report ambiguous experiences with facilities, with many praising the cleanliness, relaxing atmosphere,... See more

User experience

Customers had positive experiences with user experience, often describing it as relaxing and enjoyable, with... See more

Booking process

Clients share ambiguous opinions on the booking process, with some finding it easy and enjoying their overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter and I had a lovely day mainly due to the exceptional service of staff especially Umer who was covering reception. Nothing was too much trouble and he spent time explaining everything in d... See more

Company replied

Rated 4 out of 5 stars

This was my first massage experience and I found it really relaxing! First off booking was easy and the lady at the desk was really friendly. The spa looked really nice and cosy. The jacuzzi was... See more

Company replied

Rated 4 out of 5 stars

Nice little spa. Not too far from bank station. Hidden down a alleyway. It's in the basement. Nice and clean. Not very big. The staff are lovely. The jacuzzi was nice and warm. The only steam room i... See more

Company replied

Rated 4 out of 5 stars

There wasn't steam in the steam room, the salt room wasn’t very salty and the banya room smelt a bit stale so didn’t go in there. Sauna could be hotter. Otherwise good.

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(90)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Euphoria Spa

We came to Euphoria Spa, my friend and I as a birthday gift for her, the place is soo clean, smells really nice. Everyone was so helpful and so cheerful.
The facilities are clean and on a weekday it wasn't busy at all. We also had a hamam with a scrup which was nice and relaxing.
Would definitely recommend it 👌

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I went to the spa today and had a…

I went to the spa today and had a fantastic experience. It’s a beautiful place, and the staff looked after us so well from start to finish. We were welcomed with complimentary Prosecco, enjoyed the sauna and spa facilities, and the salt room was amazing—it really helped with my asthma and cleared my sinuses. The hammam massage was absolutely beautiful and so relaxing. We had a great time and are already planning to come back for a massage together. I would definitely recommend this spa to anyone looking for a relaxing and rejuvenating experience. ⭐⭐⭐⭐⭐

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Very recommend

It was very clean the cleaner was around 24/7 which was good , the lady at reception was very welcoming and nice to us I recommend this spa for a relaxation time with friends even there plate platters were decent size for the 2 of us

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Attentive staff

The staff made every effort to ensure I had a good experience, which I did. Thank you to Umer who was absolutely brilliant!!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Olga made me and my sister’s experience…

Olga made me and my sister’s experience at this spa amazing! Her customer service was more than satisfactory.

24 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your wonderful review! We're delighted to hear that Olga made your and your sister's experience so enjoyable. She takes great pride in providing exceptional customer service, and your kind words will mean a lot to her. We truly appreciate your support and look forward to welcoming you both back for another relaxing visit soon!

Rated 5 out of 5 stars

Celebrating 8 years married

Took my wife to celebrate 8 years married and had a super relaxing time! As soon as we entered Olga made sure the relaxation started immediately with her welcoming nature. Really enjoyed the scrub which made my skin feel amazing. Would visit again!

24 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for celebrating your anniversary with us! We're so pleased you both had a relaxing experience, and Olga will be delighted to hear your kind words. We look forward to welcoming you back soon!

Rated 4 out of 5 stars

Wowcher offer - value for money! My daughter and I had a lovely day …

My daughter and I had a lovely day mainly due to the exceptional service of staff especially Umer who was covering reception. Nothing was too much trouble and he spent time explaining everything in detail. The massage staff were very professional and took pride in their work. Sadly the hot tub was cool along with sauna and a few general maintenance areas let the place down in general but the staff were really outstanding. I would recommend this spa in the hope that the hot tub was warmer and maintenance just lacking on that day .

15 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your thoughtful feedback. We're delighted you and your daughter had a lovely day and that Umer and our massage team made such a positive impression. We also appreciate your comments about the hot tub and maintenance, and we'll be sure to share them with the team as we work to improve. We hope to welcome you back for an even better experience soon

Rated 4 out of 5 stars

This was my first massage experience…

This was my first massage experience and I found it really relaxing! First off booking was easy and the lady at the desk was really friendly. The spa looked really nice and cosy. The jacuzzi was nice though I would have preferred it warmer but it was a hot day so it was relaxing nonetheless.

I had a massage with Olga and she and her colleagues made me feel well cared for and she checked in with me during the massage that the pressure was okay.

The only reason I didn't give 5 stars was because it wasn't very accessible, there were quite a few flights of stairs to access the spa and I am physically disabled. Despite informing them of my condition in the forms, I feel I wasn't properly warned about this and suprisingly not offered alternative entry - there is a lift next door which had Euphoria spa labelled on the basement level. I decided to just endure the stairs even though they are difficult for me because I didn't want to fuss.

Overall I really enjoyed my experience and would book them again! The massage has helped alleviate my back pain greatly and I was able to relax even though I was a bit of an anxious mess lol

18 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your thoughtful review! We're so pleased your first massage was such a relaxing experience and that Olga and the team made you feel comfortable and well cared for. We also appreciate your valuable feedback regarding accessibility and the jacuzzi temperature, and we'll share it with the team as we continue to improve. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Great massages

Great massages. Friendly staff and attentive.

18 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your kind words! We're delighted you enjoyed your massage and found our team friendly and attentive. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Had an amazing massage and facial today…

Had an amazing massage and facial today at the spa thank you so much

17 June 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your lovely review! We're so pleased you enjoyed your massage and facial. We look forward to welcoming you back for another relaxing visit soon!

Rated 5 out of 5 stars

Enjoyable spa experience

Enjoyable spa experience with the masseuse Olga, she was the best and lovely. Olga helped release the tension and knots in my back during my massage. She ensured that I was relaxed and comfortable throughout and catered to my request of a firm to deep pressure during my mixed (Swedish and deep tissue) massage. Left the spa feeling light and blissful.
Staff at the reception and around the spa were also friendly and helpful

16 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your wonderful review! We're delighted to hear Olga helped you feel relaxed and relieved the tension in your back. Your kind words about our reception team and staff are truly appreciated. We look forward to welcoming you back for another blissful spa experience!

Rated 5 out of 5 stars

My massage therapist

My massage therapist, Olga, was amazing. She gave me the best massage i’ve ever had. She was very patient, friendly and professional. She made me feel very comfortable and I was thoroughly taken care of. I will definitely back for another treatment and will request Olga.
I had afternoon and that was very nice too.

16 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your lovely feedback. Olga will be so pleased to hear how much you enjoyed your treatment and that she made you feel comfortable throughout. We're also glad you enjoyed the afternoon tea, and we can't wait to welcome you back for another relaxing visit.

Rated 5 out of 5 stars

I had a wonderful experience today at…

I had a wonderful experience today at Euphoria Spa. The atmosphere was relaxing, clean, and welcoming from the moment I arrived.
A special thank you to Mrs. Olga for the amazing massage. She was highly professional, attentive, and made sure I was comfortable throughout the entire session. Her technique was excellent, helping to relieve tension and leaving me feeling completely relaxed and refreshed. I will definitely be returning!

16 June 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your kind review. We're delighted you had such a relaxing experience from the moment you arrived. Olga will be thrilled to hear your feedback, and we're so pleased she helped you leave feeling refreshed. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Lovely Spa Experience

Olga & Shri were so sweet, gentle and lovely. We had a great experience, the receptionist was welcoming, it was clean and had good amenities. We would definitely come back here!! :)

16 June 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your lovely review! We're so pleased Olga and Shri made your visit such a great experience. It's wonderful to hear you enjoyed the warm welcome, our facilities, and your time with us. We can't wait to welcome you back!

Rated 5 out of 5 stars

Best experience

Very welcoming staff members.The facilities were clean and well maintained.The massage was beyond amazing.Will definitely come back.

12 June 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your kind words! We're delighted you enjoyed the warm welcome, our facilities, and your massage. We look forward to seeing you again soon!

Rated 5 out of 5 stars

My experience at Euphoria was fabulous

My experience at Euphoria was fabulous. Sri, Elena and Ajeela were simply amazing!

11 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your wonderful review! We're so pleased you had a fabulous experience. We'll be sure to pass your kind words on to Sri, Elena, and Ajeela—they'll be delighted to hear them. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Outstanding 5 star 🌟 service and…

Outstanding 5 star 🌟 service and amazing facilities. Highly recommended and I would definitely come back.

11 June 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your fantastic review! We're delighted you enjoyed our service and facilities. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

I had a lovely chilled relaxing time at…

I had a lovely chilled relaxing time at Euphoria, the sauna, jacuzzi was nice a stress relieving but the massage by Fiaza (hope I spelt her name right) was the ultimate relaxation, I literally felt the tension and stress leave my body during, after and even up to 2 days after my massage, would definitely recommend her and will definitely be booking again, thank you.

25 May 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your lovely review! We're so pleased you had such a relaxing visit and that Faiza's massage left you feeling refreshed long after your treatment. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The Spa is beautiful

The Spa is beautiful, a little smaller then I expected, as I expected there to be a swimming pool, but the jacuzzi was nice regardless. The massage was exactly what I needed in the zen room, the package was worth it with the afternoon tea, and as it was just for myself, I couldn't eat it all, but 100% worth it. It was luxurious, and I will definately be back, and would definately recommend.

22 May 2026
Unprompted review
Euphoriaspa logo

Reply from Euphoriaspa

Thank you for your wonderful review! We're delighted you enjoyed your relaxing spa day, especially the massage and afternoon tea. It's great to hear you found the experience luxurious, and we truly appreciate your recommendation. We look forward to welcoming you back soon!

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