Geraldine

Beautiful products. Perfect designs with a beautiful finish. I’d ordered a small tree, a customised engraved tray and a customised lidded jar. They’re very very nice. The big minus for me was that I ordered them on 30 November and they didn’t arrive until early January. So that didn’t work for Christmas !
I asked for a delivery update using the chat function on the the website. I received an automated email which seems to be the same as other people had received (having looked at other reviews), saying there were delays due to change of premises and that my order was mid production.
It seems it’s a business struggling to cope with production. Victims of their own success maybe?
I’m not sure I’d ordered again but I’m very pleased with the products. I do hope the Natural Wood Company gets on top of their backlog and learn to handle customer relations a bit better because they do a really good job with their products.

Very clear. Answered all my questions clearly and updated my policy as a result, all within a good price. All done very easily over the phone.

Efficient and very professional. The speed of the service is amazing and the staff taking swabs are very kind and put you at ease.

Excellent service, affordable and value for money, but above all excellent customer service. When I received my printing order there was an error in the format of one of the document. After contacting Doxdirect they quickly responded to me and offered not one but two ways to resolve the problem and were both apologetic and very courteous. Again, I know I am repeating myself, but truly great service.

Easy ordering. Delivery within time slot. Food is fresh but some needs using up quickly. The meat suppliers are excellent, truly better quality than what you get in supermarkets. I was disappointed with fish, not as fresh as expected. The vegetables bundles are brilliant. So great to have everything in one recyclable package and no plastic wrapping.

Good garments and good service. Always arrives in good condition.

Excellent quality and fast service. The downloadable software is very easy to use and there are so many creative possibilities.

My lunch cooler bag arrived promptly after ordreing and it is just as described on the website.

Photobook really easy to create withe app and fantastic result even on standard paper.

Parcel arrived quickly and using just the right amount of protective packaging. So far a happy customer!

It was easy to follow the instructions to register and send my old phone in. Fonenank acknowledged receipt of it. My Amazon voucher came through very quickly.