Sini

Poor customer service. Told them that UPS did not deliver and did not contact me for delivery (requires calling customer). Does VidalXL seriously think that anyone without a car would pick up the parcel at the parcel shop. Instead of making a redelivery for UPS mistake, they just give a poor response that they tried to deliver. No thank you ever again!

they sold me a reverted plant, then I requested a return. they have not picked up the return parcel and I have not received a refund nor the payment for the return.

The reply shows exactly that the seller has no clue about Hoya’s. Yes, hoya argentea princess can reverse the color (all readers check google and you see who is telling the truth).

I was just informed of casa botanica to send the parcel to other address that is not the company’s address and they did not mention any phone number, plus I messaged them if they want home delivery they can pay extra to the company to receive home delivery. (I can make a YouTube video showing all the recipes).

I did not open a Shopify complaint, I opened up a klarna return request.that can be closed by the seller any time, when the company is doing the return.

And just read all the other complaints of negative feedback and you see same behavior of this seller.

I don’t understand sellers why they are trying to do such a thing, because they are just damaging themselves.

I ordered shrimp and they do not look anything like on the picture, they more look like poor quality tiger shrimp. The price is too high for that what I received. Furthermore, the owner thinks shipping issues are not the issue of the company and that he cannot fix any issues. The customer themselves have to fix issues with delivery. What is strange because the customer has no contract with the shipping company. The contract is between seller and the shipping company. I had to fix the issues.

If you want good customer service and high quality shrimps, then this is not the shop for you.

Good for buying clothes. Sellpy offers wide range of products for good prices.

I would not recommend ordering at this company. Zooplus is much cheaper and much better anyway. The Finnish post office didn't deliver the package as promised on 28.05.2018. So, I had to wait for nothing. This company isn't carrying at all that the customer is waiting for the package. They told me it is my problem with the post office. Their contract is 3-4 days to deliver it. Zooplus is handling such situations much better. Do not waste your time with a company, who is not worth a cent of your money. I won't order there anymore.

I won’t order there anymore. They have absolutely rude customer service. They even hung up and are to lazy to chancel the order. Even I did it like it is written on their website, they tell they can’t change the problem. The company is sending packages to the old address, even when you order to the new address. The customer has to change it manually, even they get the new address from the state register. Strange the bill they can send to the right address, but not the package. What a great service. Their motto is probably , the customer is always wrong. Wonder why they sill exist.