Mrs ND Clark Clark's Pet Couriers

Hi,

We're sorry to hear that you've received the wrong item and that you've been unable to get a response so far.

This certainly isn't the experience we want our customers to have. We'd like to investigate this as a priority and get the issue resolved for you as quickly as possible.

Please contact us at sales@medtree.co.uk with your order number and a photo of the item received, or reply to our email if we've already been in touch, and we'll work to put things right straight away.

We apologise for the inconvenience caused and look forward to resolving this for you.

- Ryan

Hi there,

Thanks for taking the time to leave a review.

We're very sorry to hear your order has been delayed. Unfortunately we need to allow 12 working days from the date of dispatch before refunding or resending an order, which is in accordance with Royal Mail's missing parcels policy. More often than not, all orders will arrive within this extended timeframe, which is why we can't refund orders immediately. If you contact us again after 12 working days, we will be happy to refund or resend the order for you.

Sorry again,
VioVet.

Hi Mrs Clark,

We're sorry that we've had to increase our prices.The email that we sent to you would have informed you as to why we have had to increase our prices. As you're on a variable tariff your rates are subject to change.

We're aware that you have been able to speak to a customer service adviser today.But if you wanted your variable tariff to be changed to a fixed price tariff we can do this for you. Please e-mail DD@totoenergy.com with your request and we will action this as quickly as we can.

Many Thanks,

Natasha@TOTO