MedTree Reviews 

7,032
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times and the wonderful overall quality of the medical and survival products received. Many people also appreciate the very reasonable prices, free shipping offers, helpful order tracking communication, and the easy-to-navigate website when placing orders. However, some customers also noted occasional issues with delivery delays, missing parcels, or items arriving with remarkably short expiry dates. A few reviewers experienced unexpected difficulties when trying to return unsuitable products or waiting for long periods to get email responses from customer support team members.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality equipment, reasonable prices,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with... See more

Service

People report positive experiences with service, frequently highlighting exceptionally fast delivery and... See more

Order

Customers had positive experiences with order processes that were straightforward and featured fast dispatch... See more

Price

Consumers find price to be positive, highlighting fair costs and great value for money across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband depends on medical oxygen to use with the Non-Rebreathing Therapy masks. On old masks the silicon/soft plastic material (which prevents gas escaping around the face when the mask is on)... See more

Company replied

Rated 5 out of 5 stars

Delighted with my recent purchase of a leatherman’s signal. Bought as a gift for my eldest son, who is going to be so pleased when he realises it has been engraved on the blade. Couldn’t have been... See more

Company replied

Rated 5 out of 5 stars

Used Medtree quite a few times now and there is some good stuff on their site at good prices. Bought things from first aid kits, cleaning equipment to Multitools and rescue equipment and it all has be... See more

Company replied

Rated 5 out of 5 stars

Good prices for decent products. What really stood out was the customer service - I had regular e-mails regarding the progress of the order and even phone calls to apologise when it was taking longer... See more

Company replied


Company details

  1. First aid station
  2. also in
  3. Hospital equipment and supplies store

Written by the company

MedTree, previously Bound Tree Medical Europe Ltd, is a UK owned, worldwide distributor of over 18,000 first aid and medical products including first aid kits and supplies, medical instruments, hospital equipment, paramedic supplies as well as the full range of 5.11 Tactical clothing. With a fantastic range of products and excellent customer service, MedTree provide an unrivalled service that you can rely on for all your emergency medical needs...

For all your emergency medical needs

Written by the company

Free UK Delivery
As standard, all UK orders over £25 + VAT are despatched on our free delivery service. Need it quickly? We have a range of delivery options available including express, next day and Saturday delivery to ensure you get your order as quickly as possible and with our courier's (DPD) text and email notifications you will be provided with a 1-hour delivery slot so no more hanging around waiting for the driver to turn up (for more details please go to https://medtree.co.uk/delivery)
Rewards Club - earn money while you shop
With our Rewards Club, you can earn money while you shop. Simply sign up for an account at https://medtree.co.uk/customer/account/create and shop like you normally would, then you will receive reward points towards your next purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,032)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order arrived as promised

My order arrived as promised

23 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, David. We're delighted to hear that your order arrived exactly as promised and that everything went smoothly.

- Ryan

Rated 5 out of 5 stars

As advertised

As advertised. Sent fast.

26 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Alex. We're delighted to hear that the item arrived exactly as advertised and was dispatched quickly.

- Ryan

Rated 5 out of 5 stars

Good value

Good value, solid pair of Mechanix gloves. Would use the company again.

30 October 2026
MedTree logo

Reply from MedTree

Thank you for your review. We're delighted to hear that you're happy with your Mechanix gloves and that you found them to be good value for money.

- Ryan

Rated 5 out of 5 stars

Great service

Great service, item as described and fast delivery

30 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Ben. We're delighted to hear that you were happy with the service, that the item was exactly as described, and that your order arrived quickly.

- Ryan

Rated 4 out of 5 stars

Thank you no issues

Thank you no issues

23 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Jim. We're delighted to hear that everything went smoothly and that you experienced no issues with your order.

- Ryan

Rated 5 out of 5 stars

Great product

Great product, quick delivery. Excellent service. Thank you

27 October 2026
MedTree logo

Reply from MedTree

Thank you for your review. Eric.

We're delighted to hear that you were happy with the product, the quick delivery, and the service you received.

- Ryan

Rated 5 out of 5 stars

A good experience

Easy to navigate the website. Quick delivery. Good product at a reasonable price.

22 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Colin. We're delighted to hear that you found our website easy to navigate, your order was delivered quickly, and that you were happy with both the product and the price.

- Ryan

Rated 5 out of 5 stars

Easy to find product and prompt delivery

Easy to find product and prompt delivery

20 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Craig. We're delighted to hear that you found the product easy to find on our website and that your order was delivered promptly.

- Ryan

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with, pleased with my purchase

21 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Angela. We're delighted to hear that you were pleased with your purchase and found us a great company to deal with.

- Ryan

Rated 5 out of 5 stars

Spot on, quality goods.

Used Medtree quite a few times now and there is some good stuff on their site at good prices. Bought things from first aid kits, cleaning equipment to Multitools and rescue equipment and it all has been good quality. Alway quick delivery. Good to use!

19 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Luke.

We're delighted to hear that you've had such positive experiences with MedTree and that you've found our range of products, from first aid kits and cleaning equipment to multitools and rescue gear, to be good quality and competitively priced.

It's also great to know that our delivery service continues to meet your expectations.

- Ryan

Rated 5 out of 5 stars

good communication

good communication, very efficient and delivered my order on time

19 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Lucie. We're delighted to hear that you were happy with our communication, found the service efficient, and that your order was delivered on time. Providing a smooth and reliable experience is exactly what we aim for.

- Ryan

Rated 5 out of 5 stars

Wonderful customer service couldn't be…

Wonderful customer service couldn't be better

19 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Steven. We're delighted to hear that you received wonderful customer service and that we were able to meet your expectations.

Your kind words mean a lot to the team, and we're thrilled to hear that you couldn't have asked for better service.

- Ryan

Rated 5 out of 5 stars

No complaints!!

Ordered these as a gift for someone who speaks highly of the product (trousers). Shipping was very quick and easy - no complications or issues.

19 October 2026
MedTree logo

Reply from MedTree

Thank you for your review Susannah. We're delighted to hear that the trousers came highly recommended and that the ordering and delivery process was quick and hassle-free. It's great to know the gift arrived without any complications.

- Ryan

Rated 5 out of 5 stars

Non-Rebreathing Oxygen Therapy masks

My husband depends on medical oxygen to use with the Non-Rebreathing Therapy masks.
On old masks the silicon/soft plastic material (which prevents gas escaping around the face when the mask is on) becomes sticky and unpleasant, or it may shred. However, this is not too much of a problem, as I order more for him from time to time, and they will last some months.
They arrived quickly (as usual) - great service from MedTree.
Many thanks

19 October 2026
MedTree logo

Reply from MedTree

Thank you for your review. We're delighted to hear that your husband has been pleased with the Non-Rebreathing Therapy Masks and that they continue to meet his needs. We understand how important reliable equipment is when it forms part of an ongoing oxygen therapy routine.

It's great to know that the replacement masks arrived quickly and that you've been happy with the service you've received from MedTree. We always aim to provide quality products, competitive prices, and prompt delivery.

- Ryan

Rated 5 out of 5 stars

Easy to do transaction

Easy to do transaction, contacted the company to ask questions about the product, received very good feedback.

20 October 2026
MedTree logo

Reply from MedTree

Thank you for your review Vito. We're delighted to hear that you found the ordering process straightforward and that our team was able to provide helpful information when you contacted us about the product. It's great to know that the feedback you received helped you make your purchase with confidence.

- Ryan

Rated 5 out of 5 stars

Very good company would deal with them again

Was shipped out very fast, arrived within 2 days, exactly what I ordered perfect would buy from medtree again

12 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Sion. We're delighted to hear that your order was dispatched quickly, arrived within just two days, and was exactly what you ordered. It's great to know you had such a positive experience with MedTree.

- Ryan

Rated 5 out of 5 stars

Easy to order and prompt delivery 2…

Easy to order and prompt delivery 2 days later. Delivery driver was very polite and pleasant. Pleasant experience.

9 October 2026
MedTree logo

Reply from MedTree

Thank you for your review, Ravishunker.

We're delighted to hear that you found the ordering process easy and that your order arrived promptly just two days later. It's also great to know that the delivery driver was polite and pleasant, helping to make the whole experience a positive one.

- Ryan

Rated 4 out of 5 stars

I like Medtree but usually when there…

I like Medtree but usually when there is a Sale. Also £1200 for a Laerdal Airway Head is ridiculous, they were too expensive at £900 ...
Maybe a word with Laerdal would help as they are losing Market Share and not all Customers can afford Bulk prices

6 July 2026
MedTree logo

Reply from MedTree

Thank you for your review and for your continued support of MedTree.

We're pleased to hear that you enjoy shopping with us, especially during our sales events. We also appreciate your honest feedback regarding the pricing of the Laerdal Airway Head. As an authorised supplier, our pricing is largely determined by the manufacturer, but we completely understand your concerns about the increasing cost of training equipment.

- Ryan

Rated 5 out of 5 stars

Lots of choice

Great choice and great products. Engraving service is a nice touch. Fast shipping.

21 August 2026
MedTree logo

Reply from MedTree

Thank you for your review, Daniel. We're delighted to hear that you were happy with our product range and the quality of the items available. It's also great to know that you enjoyed the engraving service and found it to be a nice added touch.

- Ryan

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