Mrs C Gray

My new Vodafone broadband should have been activated yesterday the 24th. It didn't happen and I was furious.
This morning I contacted customer service. I had an online discussion with a young man who talked me through the resetting of my modem, it then worked perfectly . He was very apologetic and set about getting everything up and running, well done to him.
I had spoken to a young lady called Nada yesterday, she helped as best she could but, as the account had not been activated what she could do was limited. She said she would call me back today at 5pm to see if she could help further. She did as promised, her help in setting up the app was invaluable. She was above all else very patient, friendly, professional and efficient.
Well done to her 👍.
The only reason I didn't give 5 stars was it wasn't activated when it should and no one contacted me to warn me that it wouldn't be working on the 24th.

The glasses were cheap plastic, the arms were at different angles and they didn't fit at all well.
I cannot entirely blame the company as they were very cheap and you get what you pay for.
What I have learned from this experience is that for me it will always be better to buy locally and any problems can be rectified on site.
On another note, I found the postage to be very over the top, the specs were in a very battered box held together by sticky tape and weighed only a few ounces.
We live and learn.

I ordered a lithium battery for my laptop. It came delivered by Amazon, unfortunately it didn't fit my laptop. I started the returns procedure with Amazon and was surprised when told I would have to find a way of sending it back since it was hazardous goods and they wouldn't allow me to send it via their own delivery system, bearing in mind they delivered it to me through their delivery system. I have to send it back and pay for it although they may refund me later. I've taken it to Royal mail, I've contacted Parcels to go. So far it looks as if no one wants to know. Looking likely I've spent almost £18 for something that's totally useless for me but I'm stuck with it.
Disgraceful, let this be a warning to any other unsuspecting shoppers, I would seriously think long and hard before ordering batteries via Amazon. Disgraceful.

Update:
Having approached several courier companies with no success, I spoke with Amazon customer service and asked them to find a solution which they have done.
Amazon have at last solved my problem but I'm still annoyed that I had to have several days of stressful telephone conversations with various couriers before a solution was offered.
I believe that a warning should be posted where customers are made aware of the problems in returning lithium batteries to Amazon before ordering, giving the customer an informed choice.

Matalan is without doubt the worst retail company to deal with.
I ordered three items in Mar to be delivered by post, when the parcel arrived it only contained one of the three items although the delivery note was for all three.
I emailed immediately and was told the missing items would be sent out but would take a little bit longer, needless to say nothing has arrived. They are no longer answering my emails and are not taking phone calls. If they can't complete my order they should refund my money as my last email requested, the silence is deafening, no response at all.
I will never buy anything from this company again.
As requested the order number is 43353165
The missing items are the long sleeve waffle Henley top and the cable knit hat. Can't get understand why this has to be done through third party, why could you not just reply to my emails.

Absolute disgrace of a company. Have been waiting since Saturday for a delivery. This morning an email said delivery today between 10am and 2pm then second email said delivery 1pm till 5pm last email said tried to deliver but no one home. LIARS, nobody came near the house, I was in all day waiting again. I will be telling the company I bought the goods from that I will never buy anything from them again as long as they are using Hermes.

I have sent parcels on two separate occasions recently and both arrived at the destination the following day as stated. I was able to track them all the way. Great value.

I am delighted with my table and chairs, I am also pleased with the delivery times and the drivers were great. My one big problem is that the order came very well packaged but unfortunately the drivers cannot unpack, assemble the goods or remove the very large empty boxes and packaging. I was left on a Friday afternoon with no help and had to get a company in to assemble table and remove packaging, this of course added to the cost. For young able bodied people this would not have been a problem but for elderly or disabled this is a very big problem. I am needing several more pieces of furniture for my new property but will be sourcing them from somewhere that will deliver it assembled and without packaging, or who will remove any packaging. Senior Citizens be aware before you place that order and check t&c which is what I didn't do to my cost.

I ordered the microwave online and had an email confirming the purchase and telling me it could be collected in store after 12 noon the next day. I went later on the afternoon to collect but it hadn't been delivered. Fortunately there was one in stock and a nice young man took it and put it in my car. When I got home and opened it up it appeared to have already been opened as the machine was not inside the polythene cover, it was lying on top. This machine has a mirrored glass door which had marks and fingerprints on it, this is surely not right. I should have taken it back but as I am a senior citizen I didn't have the energy to repack and take it back to the shop. Will not buy from home base again