Mr Andrew Barnes

We used 20 line coach enamel as a test to see how it turned out over our normal supplier's product. We could not have been happier. The paint applies very well indeed with a great wet edge time. We have now switch over entirely to Paintman paint, We are painting steel bodied Railway carriages and steam locomotives. We are a very happy customer.

Probably the best cottage we have stayed in. Very well equipped with everything we needed. Maintained to a very high standard with excellent views over the Cambrian Coast line. Great to sit out in the evening watch the fantastic sunsets. We have already booked a return stay.

I have been a satisfied customer of Roundhouse since 1982. Throughout, their customer service and support has been faultless. The products are reliable and well designed. I would recommend them to anyone expert or beginner.

We ordered an item, which was duly delivered, but found to be faulty and unusable. Under distance selling regulations we asked to return it for a refund. Initially we were asked to pay to return the item. We were then told it was a warranty issue. Finally the item was collected. No refund was forthcoming. Telephone line unanswered. Finally told the item was being repaired and delay in getting the part. We made it clear we wanted and were entitled to a refund. No joy, management were very busy and not able to process a refund. We have therefore had to seek a refund via our card company.

We found this company on line. They have a UK domain name and a UK telephone number. To all intents and purposes you appear to be dealing with a UK company. The goods took some weeks to be shipped. When they were it was from Germany and we were presented with a import VAT and handling fee invoice for over £65.00 on top of the proce we had already paid which stated it included VAT. It turns out this is not a UK company but a German company and being outside the EU goods from Germany are subject to these charges. Superbath promise to repay the charges but you have no guarantee of this. They also refused a refund as they had shipped the goods.

I ordered a book on 26th September with delivery due on 10th October. It little slow for an all UK transaction, but I accepted this. Come the 11th October, still no sign of my book. I contacted and was told I had to wait until 23rd October before they would do anything. I was not happy and requested a full refund which was refused. Under the Distance Selling Regulations I am entitled to cancel and receive a full refund with 30 days of the order. Not happy with the service or the customer service attitude. I shall not be using this firm again.

We were due to be in Northumberland this week. Our holiday was cancelled. We have received no refund and our e-mails go unanswered. All telephone numbers have been removed from their website snd the method left is the contact us portal on their website and these messages go unanswered. We will press our claim. To court if necessary, but will certainly never use this company again. The could have handled this matter so much better.

Clearly stated product was in stock. Price was good. Well packed and promptly delivered.