Pat.

The velvet curtains ordered are fabulous. Luxurious and of the highest quality. Top marks there, Sparks.

Their website though – dear oh dear. I assume still recovering from a well publicised hack incident but that was in April (~7 months ago).

Initial attempt to login, using previously saved credentials, rejected. Requested a password reset - never received the email response. Created an entirely new account - ordered my item - all good. But now cannot login, again. Account not recognised. Tried multiple web browsers/deleting cookies/caches etc. Deffo them, not me.

Looks like the only way I can use M&S website is to create a new account each time. So until that is fixed, I'm afraid I'll go elsewhere. M&S, if you are reading this, and are wondering why online purchases have fallen off a cliff, you might want to do some more testing.

12 large tinted sheets ordered for a residential project. Ordered 18/7. Delivered 29/7.
I've only just got around to installing those but can confirm that all sheets were cut exactly to requested sizes and all were in perfect nick (i.e. not a scratch on them).
So top marks. And a thanks!

Claude loveseat, and matching armchair, ordered 12/9. Delivered 14/10.
Items exactly as described online. Comfy, well made and look great in the fabrics chosen.
The delivery partners were ace too. Would recommend.

Ordered some ceramic rings. Dispatched immediately. Delivered (to the UK) in 4 days. Happy with the items purchased and the service provided.

Been hunting high and low for very specific panel trim. Almost gave up until I stumbled upon this supplier. They had exactly what I required in stock – and at a discount, too.
Order placed 20/11. Items dispatched 24/11. Received 28/11.
Communication very good re stock availability, order processing and dispatch. Also impressed by their chosen delivery company (BJS). A happy customer – thanks!

Excellent service from this company.
Order – for hardwood plywood boards cut to size – delivered within 3 days. Quality product. Helpful updates received re job status. Courteous staff in both admin and delivery depts. Will definitely use again. Thanks!

Good service and lovely products. So pleased I've ordered from this company – twice now. Their Glass Mosaic tiles are stunning. Immediate dispatch, using a solid delivery company too. Would recommend.

Multiple extra-large perspex sheets – cut to specific size – ordered for a residential project.

During checkout, the estimated delivery date seemed optimistic to me, so I pretty much ignored that. The order tracking feature on their website is better for gauging delivery date. As you can track/follow order progress through their system.

Order placed 10/9, notified of dispatch 16/9, delivered 18/9. I think that's pretty good going for such a large bespoke request.

Final product all looks good so will definitely use this service again. Thanks!

Ordered an Electric Fire. Dispatched the following day. Delivered 1 working day later. Pleased with the product recived and the service provided by Gr8 Fires. Thanks!

Ordered some tubes and clamps for a storage solution. Items received within 2 working days. Tubes cut perfectly to size (upon request) so piecing together was faultless. A happy customer - thanks!

Electric fire ordered 18/7 - delivered 2 working days later. Happy with both service provided and product. Thanks!

Carpet tiles and nosings ordered for a residential project. All delivered within a week. Communication regarding deliveries all good. Very pleased with the products received. Would use again and would recommend to others.

From initial telephone consultation to the inspection/report by their surveyor - all were very knowledgable, helpful and a pleasure to do business with.

I’d have no hesitation in returning as a customer or recommending to others.

Excellent service in the Wigmore Street branch today. Looked after by Sunny and Aisha - both were polite, personable and very professional. Would recommend.

Jeans ordered (from Capsule By Eso) Sunday, despatched on Monday, delivered on Tuesday. Fast and flawless.

Jeans ordered Thurs night, despatched Fri afternoon, received Sat morning. Very pleased. Thanks.

Very pleased with the service provided by Silver Heart and with the product quality from New Rock.

Expect more orders from me in the future...