Telf1169

A very poor experience all round! My two most recent orders were urgent, so I paid for the quickest possible delivery, but on both occasions they were dispatched much later than promised and on one occasion, took almost a week to arrive.

Due to the muck-up on the first order, they offered me 15% off the next. However, the code didn't work either (on full-price or reduced items). They later advised it should have worked, but on full-price items only (another muck-up), but regardless, the quality of the clothes doesn't warrant the cost of them at full-price, so they may as well have offered me nothing at all, which is what they tried to do both times. They actually thought refunding my 'express' delivery cost was a fair resolution, bearing in mind standard delivery would have been free on an order of that size anyway, that equates to nothing for the inconvenience.

When pricing yourself as a premium brand, the quality of the service needs to improve significantly, as does the quality of the items themselves.

In short, it's Primark quality clothes for designer label pricing, with no consideration for service, and this isn't an isolated issue.

Simply not good enough! There are better brands for less money, offered by companies who can dispatch on time and who don't use sub-par couriers.

I won't be ordering again. They were good once, but clearly not anymore.

THEFT! Purchased a gift card on the advertised promise of "Immediate delivery". Nothing received hours later and I was about to miss the occasion, so had to order from Mac instead (much better retailer and service). Upon further investigation, I find out gift cards can take up to 48 hours, so are deliberately misleading customers. Requested refund, chased several times, being ignored and fobbed-off. Intentionally stealing money from customers. Go to Mac in stead!

Brilliant service! Lisa was awesome. Very knowledgeable. Last minute trip to Asia and she really saved the day. Thank you!

Went above and beyond and made exceptions outside their normal criteria, to get the deal done. Exactly how it should be with a bridging transaction..... "Why can't we?" and not "Why we cant!" Thank you West One. Your flexibility and common sense approach not only made it possible for the client to receive the full net loan needed to complete the renovation project, but also saved them from needlesly incurring fees. What a service!

Just completed a bridging transaction in 17 working days! Despite significant complex legal hurdles encountered, bank holiday weekends robbing them of vital days, the loan size needing to be amended several times (due to circumstances beyond their control) meaning documents needed to be re-issued, and scenarios even as extreme as a sale of a proposed security property unexpectedly completing literally moments before drawdown of funds and thus, being removed from the transaction entirely. Despite everything, they still managed to pull off the impossible. Credit to Matt, Paul and special mention to Nathan. Thank you for making it happen.

Delivery charges are extortionate! Really lets down the company overall.

PATHETIC EXCUSE FOR A BUSINESS! BEEN TRYING TO RESOLVE AN ISSUE FOR MONTHS NOW. JUST KEEP GETTING IGNORED. ABSOLUTE JOKE! AVOID! WILL BE POSTING THESE REVIEWS EVERYWHERE IN THE HOPE OTHERS DON'T MAKE THE SAME MISTAKE OF ORDERING.

After receiving a faulty item (and despite leaving three phone messages and sending an e-mail) I had to go back to my credit card company to recover my money. Save yourself the aggravation and order from a proper company.

As a new customer I thought they might of tried a little harder to get things right. I placed two orders on the same day (as I forgot to add some things to my original order.) The second order arrived but a lot later than expected and the first order they forgot to dispatch entirely. I called to confirm where my order was and only then did they dispatch it. Granted, they did apologise and try to prioritise the order as well as offer me a discount on my next order (via way of an £8.18 discount code) but as you can only enter one code for each purchase if I try to take advantage of ordering one of the many special promotional offers they constantly e-mail me (such as BOGOF or any type of % off/sale offer) this requires entering a code and therefore I can't enter the gesture of good will (£8.18) code and get the money off so it's kind of pointless. Added to this the delivery company (Hermes) are the most pathetic excuse for an attempt at an organisation I have ever had the misfortune to deal with. They really need to use a proper courier company. These guys are a joke! They are self employed people delivering parcels from the boot of their car and therefore they wait several days before attempting to delivery your parcel so they can deliver several days worth at once so they save on petrol etc. Choose DPD. It's worth the extra 1£ or so.

OVERALL . . .

PROS: Great prices

CONS: Delivery is expensive (and useless)
Unable to use cash discount code when taking advantage of offers
Goods need to be dispatched when promised (unreliable)

I've had to suffer 3 or 4 deliveries from this pathetic excuse for a company (not by choice) and every time they surpass my expectations with how badly they can f**k up every aspect of getting a parcel from A to B. Seriously, don't bother!

I've had to suffer 3 or 4 deliveries from this pathetic excuse for a company (not by choice) and every time they surpass my expectations with how badly they can f**k up every aspect of getting a parcel from A to B. Seriously, don't bother!

Four days after ordering a DVD box set from Choicesuk.com I received an e-mail advising there was a problem and should contact them. After a discussion with what can only be described as a snooty advisor they admitted fault and advised that they had processed the card payment with the incorrect post code and the payment had decline. I advised the person I was speaking with (in a polite, professional manner) that whilst I understood it was not his fault personally I was somewhat annoyed that due to the incompetence of individual within the organisation I would now probably not be receiving this gift in time for Christmas. His response being "It's a good job you're not suggesting that or . . . " (He decided not to complete his sentence.) Had he actually of listened to what I had said (albeit a bit advanced for him as several words contained more than one syllable) he could have avoided the complaint I made about him and this damaging review for the company. In summary, if you want to have your time wasted, deal with ill-mannered and unprofessional staff and be massively inconvenienced due to the shortfalls of an (at best) second rate organisation then Choicesuk.com is the company for you! Happy shopping! On a personal note to the pathetic attempt at an advisor who I had the displeasure of speaking with, whilst I feel you’ve really excelled yourself in attaining your current position of a call-centre advisor I shall keep my fingers crossed that perhaps one day your dreams may be answered and the call from McDonalds may finally come! Only then will you reach your full potential.