As a new customer I thought they might of tried a little harder to get things right. I placed two orders on the same day (as I forgot to add some things to my original order.) The second order arrived but a lot later than expected and the first order they forgot to dispatch entirely. I called to confirm where my order was and only then did they dispatch it. Granted, they did apologise and try to prioritise the order as well as offer me a discount on my next order (via way of an £8.18 discount code) but as you can only enter one code for each purchase if I try to take advantage of ordering one of the many special promotional offers they constantly e-mail me (such as BOGOF or any type of % off/sale offer) this requires entering a code and therefore I can't enter the gesture of good will (£8.18) code and get the money off so it's kind of pointless. Added to this the delivery company (Hermes) are the most pathetic excuse for an attempt at an organisation I have ever had the misfortune to deal with. They really need to use a proper courier company. These guys are a joke! They are self employed people delivering parcels from the boot of their car and therefore they wait several days before attempting to delivery your parcel so they can deliver several days worth at once so they save on petrol etc. Choose DPD. It's worth the extra 1£ or so.

OVERALL . . .

PROS: Great prices

CONS: Delivery is expensive (and useless)
Unable to use cash discount code when taking advantage of offers
Goods need to be dispatched when promised (unreliable)