Hewes

Product arrived quickly and exactly as described.

SW optics had a tripod that I had found hard to find. I placed the order, which was quickly confirmed and delivery soon followed.

The person I spoke to (Sharon) in Customer Services, could not have been more helpful and guided me through the issues, so that I was able to quickly and easily resolve the issue with my tap.

This might not like the fanciest looking tyre shop in the World, but the service is. These guys really care about giving you the right service.

BT are clueless. I feel sorry for the help desk, as they have no tools or information. BT don’t run the network, so can’t actually fix a fault and they don’t have access to the OpenReach network tools. They now tell me that the service is fixed, but it’s still down.

The way Red Letter Days operates is scandalous.

I strongly advise against using the company.

They will tell you that if you have any issues you can speak with their customer services department. Interestingly the customer services department does not speak with customers, (I have this in writing) so you just get an online chat box interaction.

If you are thinking of using Red Letter Days, before saying goodbye to your money, try speaking to Customer Sevices yourself, so you know the level of support you will get if you have any queries or issues.

If a company will not speak to their customers, it’s probably best not to give them your custom.

Absolute scam!

Do not use this company.

Many of the hotels listed by Red Letter Days do not participate in the scheme.

Some only allow booking out of season.

Many hotels you can book direct at the same price as being offered supposedly with your voucher having been applied.

My guess is that most people just give up in the end as it is too much effort and Red Letter Days just pocket almost 100% profit.

As for trying to speak with customer care at Red Letter days, there is no contact number so you have to use the ‘chat’ feature on the website. Good luck with that, it’s absolutely useless!

Most people give these vouchers as gifts with really good intentions, but the recipients are just left with a bad taste in their mouths.

18 weeks and counting……since I paid 100% up front.

I have not been advised of any exceptional delays.

The website still claims 8-10 weeks delivery from order/payment. Within days they tell you that the lead time is in fact 12-14 weeks.

After chasing again, I’m told that the order is nearly ready, but then I will be at the mercy of carriers, who will take up to another three weeks before delivering the sofa.

UPDATE:

The sofa arrived and I have to say that I am very happy with it. The quality is every bit as good as I had hoped. The delivery team were very professional and assembled the L-shaped sofa very efficiently.

On balance I would recommend Old Boot for the product, however if you really need the sofa within a time frame, I would suggest speaking with Old Boot and getting a committed delivery time scale before placing your order.

We used BHF for a flat clearance. They turned up on time and the two guys were very helpful and efficient.

Great pricing, great range and speedy delivery.

I waited in all day for my parcel, which did not arrive. The tracker said that the delivery was attempted but nobody was in and there was nowhere safe to leave the parcel. Both of these things are untrue. The tracker then advised that the parcel would be delivered the next day. Again I waited at home all day and there was no delivery. I still haven’t received my parcel and the only way to communicate with Evri is by using a totally unhelpful chatbot.

I required help in unlocking and funding my account. James was extremely articulate, helpful and polite. Sadly such service is rare, these days.

Absolutely hopeless organisation.
Continually make billing errors and fail to action agreed resolutions.
If you ever have an issue and request a call back to resolve , Spark will never return your call. I have made several requests, yet many weeks later I am still waiting.
If you have an option, I would very strongly suggest that you do not use Spark.

Spark tried to hike up my monthly payments by more than double. When I called them, they claimed it was an error. The next month, they tried to more than triple the payments. Clearly this is something they do, in the hope that customers don’t check the emails.
If you phone for help, they refuse to allow you to speak to a manager. Eventually I was told a manager would call me.......a week later, I’m still waiting for the call. I was also told that the Head of Customer Relations is too busy to actually talk to customers.

I wanted to buy some Hunter boots and shopped around on the Internet. Garden4less had what I wanted at an unbeatable price. Not having heard of the company before I phoned to ask about the boots and received helpful advice, so I placed the order.
A couple of days later the boots turned up as promised.
I'd have no hesitation in recommending these guys or using them again.