I had to contact customer services with a fault during warranty period
I had to contact customer services with a warranty issue (one mat tab was ripped) 9 months or so after purchasing a rebounder. The Rebound Fitness employee Liza was impressively responsive and helpful, my emails were usually answered within a matter of hours (one time in just 9 minutes). She resolved the fault to my complete satisfaction. I own a Maximus Pro Gym with springs. It has a powerful rebound response plus supportive cushioning on the down push which makes for a vigorous and enjoyable workout. It is a key part of my weekly fitness routine.
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