Duncan Briggs

Dangerous driving by Breedon cement mixer – Reg RX66 BVV

I was driving today, 14th August at approximately 11:45am, along Peacock Lane onto Vigar Way in Bracknell, approaching the A329.

I was correctly positioned in the left-hand lane for turning left onto the A329 when a Breedon cement mixer, registration RX66 BVV, used a lane intended for traffic travelling straight ahead to turn left, cutting across my path. I had to take evasive action to avoid a collision and sounded my horn.

The response from the driver was extremely concerning. I was met with verbal abuse and an offensive hand gesture. At the next roundabout, as we joined the A329, the driver then appeared to deliberately move the vehicle towards me in a manner that caused me to take further evasive action to avoid being forced off the road.

This was not simply poor driving or a minor mistake — it was dangerous and potentially could have resulted in a serious collision.

The vehicle appeared to have cameras mounted on the sides, so I would strongly encourage Breedon to review the footage from the vehicle and investigate exactly what happened.

I contacted Breedon immediately to raise a formal complaint. Unfortunately, my first call was disconnected. I called again and was told that a message would be passed on, but at the time of writing I have received no return call or acknowledgement regarding what I consider to be a very serious road-safety incident.

I would expect a company operating large commercial vehicles to take allegations of dangerous driving extremely seriously. If this is how one of their drivers is prepared to behave on a public road, it raises obvious concerns about whether the same standards of safety and care are being followed elsewhere.

Breedon — please investigate this incident, review the vehicle's camera footage and contact me regarding the outcome.

Extremely unprofessional sales tactics.

We've repeatedly asked this company—at least five times—to remove our business from their marketing lists and stop contacting us, yet the calls continue.

Their sales representatives regularly call claiming they have an urgent business matter that only the company director can deal with, suggesting our business is somehow at risk or that there is a serious issue requiring immediate attention. Once they get through to the director, it turns out they're simply trying to sell telecoms and fibre broadband services.

This approach is misleading, wastes valuable business time, and is completely unacceptable. Cold calling is one thing, but using false urgency to gain access to decision-makers is another.

After multiple requests to stop contacting us have been ignored, I can only describe the experience as highly unprofessional. I would not recommend dealing with a company that relies on these kinds of sales practices.

I would strongly advise others to avoid General Services Ltd based on our experience.

My elderly parents accidentally locked themselves out of their home and, like most people would, searched online for a reasonably priced locksmith. They found what appeared to be a service advertising call-outs “from £39”, which seemed fair and transparent.

What followed was anything but.

They were charged:

£255 to open a locked door
£289 for a “high security” lock barrel
£180 just to install the barrel
£59 call-out fee

Bringing the total to an eye-watering £939.60 including VAT.

For a straightforward lockout situation involving vulnerable, elderly customers, this pricing feels completely disproportionate and misleading compared to what was advertised. There was no clear upfront indication that costs would escalate to this level, leaving them shocked and distressed.

This kind of practice appears designed to take advantage of people in urgent situations who don’t have the time or knowledge to challenge pricing on the spot.

I would urge anyone considering using this company to get a full written quote before agreeing to any work, and to be extremely cautious—especially if you’re booking on behalf of elderly or vulnerable individuals.

Very disappointing experience.

I accompanied my dad (an OAP) to WBAC to make sure he wasn’t taken advantage of — and I’m very glad I did.

He was selling his 2016 Fiesta with only 25k miles (around 60k below average), mechanically perfect, full Ford main dealer service history, always garaged, and genuinely in showroom condition. He had been given a guaranteed online valuation of £6,200.

When we arrived, the inspection suddenly claimed every panel had scratches and the value dropped to £5,200. After pushing back, they said they could “do a deal” and raised it to £5,450 — still hundreds below the quoted price.

It felt like a classic tactic: offer a strong price online to get you in, then reduce it on inspection and rely on people — especially older customers — accepting it.

Had I not been there, my dad likely would have trusted them and accepted the lower offer.

If you want a fair and honest price for your car, I would avoid WBAC and get alternative valuations first.

REPLY TO FEEDBACK:

Thank you for your response.

However, your explanation does not accurately reflect what occurred during the appointment.

The vehicle in question was a 2016 Ford Fiesta with only 25,000 miles, full Ford main dealer service history, and in excellent condition having been garaged and maintained to a very high standard. The condition entered online was an honest and accurate description of the vehicle.

During the inspection, your representative stated that “every panel had scratches”, which was simply not true. The vehicle had normal minor age-related marks consistent with a 10-year-old car, nothing that would reasonably justify a reduction of nearly £1,000 from the guaranteed online valuation.

What was particularly concerning was the process itself. The initial guaranteed valuation of £6,200 was quickly reduced to £5,200, followed by a “best offer” of £5,450. This type of staged reduction creates the impression of a negotiation tactic rather than a genuine reassessment based on material discrepancies.

I accompanied my father specifically because he is an older seller who trusts what he is told, and the situation gave the clear impression that the valuation process relies on customers accepting a significantly reduced price once they are already at the appointment.

While I appreciate that your service is described as “no obligation”, that does not address the wider concern that the online guaranteed valuation appears to function primarily as a mechanism to bring customers to the branch, where the price is then reduced regardless of the vehicle’s actual condition.

**The worst car dealer experience I have ever had.**

I purchased a Range Rover Sport from Saxton 4x4, assisted by a salesperson who spoke very confidently about the vehicle and Range Rovers generally. Unfortunately, many of the issues that followed directly contradicted those assurances.

I paid cash for the vehicle, and initially everything appeared fine. Problems began almost immediately when Saxton’s administration team registered the vehicle to my address under the *wrong name*. When this was raised, I was told it was an “admin issue” and that it could simply be “pulled back.” I made it clear that the vehicle was sold to me as **one owner**, and I was assured this error would not affect ownership history.

I was then advised by the salesperson that the vehicle had *no tracker* and was strongly encouraged to purchase a TrackStar unit for £999 (including three years’ subscription). I later discovered this to be misleading, as the vehicle already had a factory Land Rover tracking system, which I subsequently activated at a lower cost and with far greater reliability.

On collection, despite Saxton claiming a **200-point inspection**, the car was handed over missing tyre valve caps and no floor mats, with only two miles of fuel in the tank. These items were taken from other vehicles on site. For a £48,000 purchase, the handover experience was extremely poor and far from what you would expect from a so-called premium dealer.

Within a week, I received a DVLA notification thanking me for “selling” the vehicle, followed by a new V5 showing **two previous owners**, directly contradicting what I had been sold. A subsequent independent inspection revealed numerous issues, including:

* Intercooler pipes not tightened
* Missing bolts and fixings in the engine bay
* Evidence of rodents in the engine bay
* Oil filter leaking heavily
* Front parking sensors constantly triggering
* Battery only charging to approximately 50%

The TrackStar unit also proved unusable, sending theft alerts on nearly every journey and triggering repeated calls from TrackStar asking if the vehicle had been stolen. It was clearly not fit for purpose.

Within the 30-day ownership period, I requested that Saxton rectify the faults and remove the tracker, as I had been misled and the product was defective. Saxton refused outright. I therefore issued a formal letter giving them 14 days to remove the unit or face legal action.

Saxton collected the vehicle and later returned it claiming all issues had been resolved. In reality:

* The TrackStar had **not** been removed
* No new battery had been fitted
* The front parking sensors had simply been disabled rather than repaired

After further delays and being ignored by after-sales, I arranged TrackStar removal myself. When the fitter arrived, he confirmed the tracker had already been removed, leaving a mess behind, and the unit itself was missing. Only after further legal pressure did Saxton reluctantly refund the £999, along with a small contribution towards repair costs.

To this day:

* The V5 still incorrectly shows two previous owners
* The front parking sensors remain non-functional
* Saxton 4x4 has stopped responding entirely

This has been an exhausting and deeply disappointing experience from start to finish. If you value transparency, after-sales support, and basic competence, I strongly recommend choosing another dealer. Saxton 4x4 appears focused solely on profit, not customer care or accountability.

Extremely Poor Customer Service

I ordered flowers for next-day delivery, but Royal Mail failed to deliver twice — even though the recipient was at home both times. While delivery issues can happen, the real disappointment was the response from Prestige Flowers’ customer service.

After four days without delivery, and with the Royal Mail app advising us to contact the sender, we reached out to Prestige Flowers. Their customer service team completely washed their hands of the issue, stating that because there had been two attempted deliveries, it was no longer their responsibility.

Despite explaining that we still hadn’t received the flowers — and that Royal Mail directed us to the sender — Prestige Flowers refused to help or even offer an apology. We’re now having to recover our money through a chargeback process, having received neither the flowers nor any form of compensation.

Very disappointing experience and certainly not the level of service you’d expect when ordering a gift.

Probably the worst customer service I’ve ever received.

Our van was damaged by a third party, and their insurance company referred us to Enterprise — and that’s where the issues began.

I called to arrange a Luton van replacement, but both Bracknell and Wokingham branches kept passing the responsibility back and forth, saying they were too busy. Eventually, Wokingham confirmed a van was ready for collection at midday. After arranging transport to get there, I was told the van couldn’t actually be released as it was due for a tail-lift check. I had to return to my office and was then told to come back at 5:30pm.

When I finally collected the van that evening, there was no handover — just keys handed over with “it’s the one out on the street” as they were closing up. The vehicle itself was in an appalling state and, frankly, unroadworthy:

Passenger indicator not working (illegal)

Significant bodywork damage to the cab

USB socket smashed off

Missing mirrors

Passenger-side indicator smashed

Tail-lift button missing (had to press directly into the socket)

Tail lift malfunctioning, sticking both up and down

Despite the dangerous condition, I had no choice but to limp the van back as it was late and we needed transport.

On the following Monday, I called to resolve this. The branch manager at the time, Mo, effectively accused me of lying about the condition of the vehicle, insisting it had been checked. In reality, I was on-site when it arrived — it was only parked outside with the mileage noted, not properly inspected.

We eventually received a replacement, but not before losing a full day of work — for which there’s been no offer of compensation. To make matters worse, I was then repeatedly contacted by the branch requesting “positive feedback.” Later, I was called again by a new manager (apparently Mo had moved on) who kept stressing he “didn’t want negative feedback.”

This entire experience has been extremely poor from start to finish. I would not recommend Enterprise Wokingham under any circumstances.

Your refund policy is unacceptable. You have deducted £15 from my refund despite the treatment not meeting my criteria. Under the Consumer Rights Act 2015, customers are entitled to a full refund if a service is not carried out with reasonable care and skill, or does not match what was agreed.

Furthermore, under the Consumer Contracts Regulations 2013, if a consumer cancels within the cooling-off period, a business can only deduct for services already provided with the consumer’s express consent. Charging an arbitrary £15 “refund fee” is not a lawful deduction.

This practice appears to be a breach of UK consumer law, and I will be considering escalating this matter to Trading Standards if it is not resolved promptly

Awful, reordered my treatment 3 weeks before the current treatment ran out, and they just messed me about, can't even speak to anybody on the phone as you wait and wait - totally unprofessional responses, and then they try to make you jump through more hoops after making a mess of the entire consultation process AFTER you've started a course of treatment - not a good company best avoid

UPDATE

If you were genuinely interested in me as a customer and in providing any form of good customer service, you would have attempted to resolve my issue directly before I was forced to post a review on Trustpilot.

Your so-called “apology” feels completely hollow—it reads like a scripted, generic attempt to appease rather than a real effort to put things right. I already provided my order number in the Trustpilot details you requested, so why am I expected to chase you again and contact you directly? You already have the information you need, yet I’ve still received no proactive contact, no genuine acknowledgement of the issues, and certainly no resolution.

The fact that I have to repeat myself and still haven’t even received a proper email apology shows how little importance you place on your customers’ experiences. If you were serious about fixing this, you would have contacted me by now. Instead, I’m left with more empty words and no action. This only reinforces the impression that your response is nothing more than hollow damage control, not a sincere attempt to resolve a legitimate complaint.

Just got conned, website looked the same as the US website so didn't realise - this type of fraud needs to be stopped

Awful delivery company, driver throwing our goods out the back of his lorry hit one of my staff.

Rude and aggressive, then you can't get through the phone system to complain as they never answer

Awful delivery company, driver throwing our goods out the back of his lorry hit one of my staff.

Rude and aggressive, then you can't get through the phone system to complain as they never answer

I've had a cold call from someone saying I'd agreed to sponsor a book for a local school. It rang a very vague bell, so I'm not sure if they've been in touch to plant a seed six months ago.
The contact explained that I company would be named in the book etc etc, and they were ready to go. I could pay there and then and I would get a £30 discount.

They said they'd send me an invoice for the full amount, which we've received but never agreed to.

They have a website and a limited company - definitely one of the cleverer frauds.

Anyway, they have sent an invoice, which also includes a sample of the book. The company is Stepping Stones for Life Ltd, registered 14440652

Absolute Jokers appealed a PCN as we were parked on our client's site. We then received a debt recovery letter from their debt recovery company, but we have not received a response to the appeal, even though we've received an acknowledgement of the appeal. Proper fly-by-night Cowboys

Ordered and booked birthday card and flowers 4 days before and paid the premium guaranteed delivery for the correct birthday date, one card arrived 2 days early and the flowers and main card was delivered on the day at 6:28pm absolutely pointless

Dealt with Peter who was a good contact who followed up with me so this is not about Peter or his professionalism the rating left is for the Hendy website/deposit process whereby I’d inquired on a car on a Saturday went through the process with Peter of trying to arrange a viewing on the same day it hadn’t been through there workshop yet so after getting the sales documents from Hendy and a quotation for the vehicle I was looking to purchase then clicking on the £99 deposit on the website another sales person had taken a £99 deposit onsite on the Sunday and hadn’t updated the website or spoke to Peter so I’ve frustratingly lost out on a car after agreeing verbally to purchase before the other deposit was taken and after my website deposit was confirmed that trumps me so a very very disappointing experience with Hendy LR Southampton

What's the point of providing cancellation insurance as when you cancel the reason why you cancelled is not covered

Not a good experience, paid the £12.50 upgraded next day delivery to ensure next day, DHL tried to deliver at 17:15 past our business hours of 9 to 5, spoke to Vital Parts customer service who were very unhelpful and said it was attempted delivery next day so my problem even though most business's work 9-5 hours - at least have a disclaimer clearly on your next day deliveries showing that next day is 9am to 5:30pm so I can make an informed choice - so abysmal business practices

Claimed on the 4th Nov, 1st assessor came on the 30th Nov and was very thorough but I was sick that day so he left early, rebooked for the 19th Dec - DG Surveying Services probably THE worst assessor I've ever met, was in and out like a shot wasn't even there 10 mins took a few photos and has lied on the report lumping an existing issue with the water damage issue that was being claimed, was more worried about leaving to get Xmas shopping - Now Trinity won't even reassess to complete a thorough assessment absolutely awful experience and possibly the worst claims company EVER - Also then had to wait for 65 minutes for a "Customer Services Adviser" who was extremely rude didn't even want to listen to the customer about the issue and said the decision has been made claim denied and there is nothing we can do just not interested. If you want to insure your house but have NO COVER use these clowns - this will be taken up with the financial ombudsman

Claimed on the 4th Nov, 1st assessor came on the 30th Nov and was very thorough but I was sick that day so he left early, rebooked for the 19th Dec - DG Surveying Services probably THE worst assessor I've ever met, was in and out like a shot wasn't even there 10 mins took a few photos and has lied on the report lumping an existing issue with the water damage issue that was being claimed, was more worried about leaving to get Xmas shopping - Now Trinity won't even reassess to complete a thorough assessment absolutely awful experience and possibly the worst claims company EVER - Also then had to wait for 65 minutes for a "Customer Services Adviser" who was extremely rude didn't even want to listen to the customer about the issue and said the decision has been made claim denied and there is nothing we can do just not interested. If you want to insure your house but have NO COVER use these clowns - this will be taken up with the financial ombudsman

UPDATE

Good reply and yes we raised a formal complaint for Trinity to completely fob us off a repair that would cost less than our excess, what’s the point in having insurance? when you really need help and support from your insurance company they do everything they can to get out of supporting you and helping you both emotionally and financially