Dyson Omdömen 

Dyson Canada has really tanked as a company. Our dyson crapped out on us within 6 mo of purchase. That was in mid-July, the company sent us a bunk part which took another 2 weeks, then they told us to go to the nearest bestbuy and that we'd get a loaner machine. All false promises. Bestbuy told us it would take 7-10 days to fix. It has taken another 12 days to even hear back from them that they've only begun diagnostics. We've been without a vacuum cleaner for 1.5 mo + and Dyson says there's nothing they can do for us. We're now requesting immediate reimbursement. We'll see how this goes...

Dyson Canada is HORRIBLE. They use AI to disguise the accents of the agents. You may as well be speaking to a vacuum. They are useless at diagnosing issues. Impossible to understand them. The guy told me to take it to Best Buy and they would replace the V15 tank on the spot for $89. Not true. BB sent it out to Dyson who called and asked for $140. I said absolutely not. She's going to "escalate it". Dyson vacuums are not reliable. CS is worse than Amazon. Next vacuum will be another brand.

I own 5 Dyson vacuums. The two most recent, one Dyson V8 and one V15 Absolute have been very disappointing. The plastic on the body of the V8 has cracked in multiple places. This vacuum has led a well cared for life. The motor and electronics work fine but the poorly made body cracks? This is nuts! Now, just off warranty my very expensive V15 is cutting out due to a circuit board? Dyson said they’d be happy to help at my cost. What an unreliable piece of junk. Buyer beware.

Very poor customer service. Do not recommend buying their overpriced products.

I finally took the plunge and purchased my first Dyson V8 cordless vac. What a massive disappointment, especially for shelling out $500. Primary use was for the basement where we keep the kitty litter box. I started noticing tiny pieces of litter on the stairs going back upstairs and thought….is it possible that a $500 vacuum is not capable of vacuuming up small particles and keeping them securely in the receiving canister!? Seriously!? I now hold the vacuum upside down after using it because litter or tiny pieces of dirt fall out. Is there a size limit of what you vacuum? Absolutely ridiculous and a complete rip off for the money.

I have had Dyson rechargeable vacuums for years & was always pleased with them but, I bought a V11 Animal a few months ago. Luckily I got it £150 cheaper on a Black Friday deal but, it was still expensive. I never really liked it as removing the stick to empty the bin is really awkward nd why on earth they have that great big bin on it as you can only fill it half full. I have two long haired German Shepherd dogs & the airway is constantly blocked after a few minutes of use. The large bin also makes it awkward to use especially if you want to clean the car. it really isn't suitable to use if you have pets despite the name!

Purchased the Gen5outsize. There is 4 months left of the warranty. Both of the motor head screws broke off under normal use. They said they cannot do anything because of wear and tear. I was angry since I have a lot of Dyson products and never had issues. So when I tried to buy a new motor head it is out of stock and they have no idea when it will be in stock. They had no solution. Scary that an under 2 year old item they cannot get parts. Plus should have been covered under warranty. Dyson as a company is going downhill fast.

We have a Dyson vacuum. It was great for a couple years and I mean great.
BUT then the filter had run its life span. We have been waiting 7 months for a new filter. Our vacuum is collecting dust mounted to the wall. Numerous calls to Dysons customer service have not been constructive. Customer service is the company’s downfall to retaining customers. We are researching other brands.

Dyson customer service is a complete disaster they don't know what's they are talking about they are trained to say what Dyson wants them to say so embarrassing from their part.i will never buy another Dyson again they sent me a wrong main body which they knew won't fit and when I returned it I have to call 5hem for my refund which I didn't get in full they keep on telling me it's coming then to check with my bank they ripped me off $20 which is not much i never thought a big company like Dyson will ripped off people $20 now they are saying they refunded me the full amount but they don't have any proof I do have proof of an email that they refunded me only partial of my payment.
Never ever again will I buy a Dyson I bought a cheap vacuum which was on sale and it's working better than the Dyson.

Si je pouvais donner -un million 500 miles étoiles je le ferais!

Faites-vous plaisir et ne gaspiller pas votre argent durement gagné pour vous acheter une balayeuse Dyson V16 piston animal!

Quelle perte d’argent pour un produit que le nom Dyson est quasiment le Hermes des balayeuse!

C’est clairement le pire achat que j’ai fait! Ma Bissell de 50$ va mille fois mieux que cette cochonnerie là!

À éviter à tout prix!
Batterie ne dure pas
Ramasse rien même mis sur le mode boost et
Passe son temps branchée.. et la charge se perd après 10 minutes d’utilisation !
HORRIBLE…. HORRIBLE…. HORRIBLE!!
Ça n’a aucun sens de vendre quelque chose d’aussi cher et d’assurer que ça va se ramasser dans les poubelles!!
Un produit qui Clairment ne durera pas des années..
après 6 mois… à chaque fois que je l’utilise je deviens enragée tellement que c’est une joke!
Bref… en lisant mon commentaire, vous allez dire : WOW est fâchée la Mme!!! CLAIREMENT APRÈS 1500$

I rang Dyson on Friday. I am having trouble emptying their machine. I have arthritis in my hands. Even my young cleaner has difficulty emptying it.
I was offered a repair for £99. The man I spoke to could not offer any other advice.
I have bought a new one from Amazon for £56.00.
I have to say I am VERY disappointed with Dyson Customer Services.
I will not be purchasing from Dyson in the future.
They have lost a loyal customer!

I will NEVER buy a Dyson product again. This is the second Dyson handheld vacuum that I have purchased with the battery failing. The first failed shortly after the warranty expired and Dyson refused to do anything about it. The second unit failed 6 months after purchased. After an extremely painful telephone conversation , I finally managed to make the cushetomer service rep understand that this was a warranty issue. She agreed to ship a new battery but could not understand my shipping address and wrote up the order with the wrong address. When I realized what she had done I contacted customer service to alert them. They created a new order with correct address. So one battery was delivered to the wrong address (the homeowner signed for it) and Dyson stopped delivery of the battery addressed to my home while it was on the truck. I called Dyson and they have now entered a third order for another battery and I will have to wait another 2 to 10 days for delivery of this battery. All because management does not train their customer servics reps how to properly do their jobs. I do not want to talk to a human robot reading from a script. I need someone who will understand the problem and actually work to correct my issue. Their products carry a pretty hefty price tag and if I'm willing to pay that price then I should be able to receive excellent after service.

Zero stars of I could. New vacuum had a $15 part break. After 3 weeks of out of stock they finally ship the part. Received a filter for a fan. I don’t even own a Dyson fan. Another two week wait for back in stock only to get an email saying the part order had been cancelled. After jumping through hours of hoops I get the part shipped again (after waiting 3 weeks for stock again). You guessed it, wrong part. After 2 days of arguing with them telling me “no really it’s a similar part you just don’t know how to install it” they finally sent me a label to return the entire vacuum (for a broken $15 part). A week for it to get there and 14 days to process, another week to receive it. Vacuum worked for 45 seconds and stopped running, no exaggeration. Yup, another label, another 3 week wait again.

I’ve used my new vacuum 5 days (and 45 seconds) out of the last 12 weeks.

Awful awful awful awful worst ever experience with a product!!!!

We have been trying to order a spare part for months. Eventually Dyson told me they can order it on my behalf and it will be sent when new stock arrives. They sent me a payment link, which I completed successfully. The payment page displayed "Payment Successful" and provided a reference number, which I fortunately took a screenshot of. Shortly afterward, my order was cancelled.

When I contacted Dyson to understand what happened, I was given a PSP reference and instructed to investigate the transaction myself. As a customer, I do not have access to Dyson's merchant payment records, so this was both confusing and unreasonable.

The most frustrating part was the lack of ownership. Rather than investigating the transaction internally and explaining what happened, I was repeatedly told to check my own payment methods even though I was never provided with enough information. During one support interaction, the chat was ended without the issue being resolved.

Mistakes happen, and cancelled orders happen. What disappointed me was the lack of clear communication and the apparent unwillingness to properly investigate a payment issue that originated within Dyson's own payment system.

I am still waiting for a clear explanation of what happened to the transaction and why a successful payment confirmation resulted in an expired transaction and a cancelled order.

I always recommended Dyson. Our first few were fantastic. Our last purchase for ourselves and one of our family members was the worst experience. Neither mine nor my daughters worked since we got them. They did give her a little bit of assistance after I fought with them, but mine is presently six months old and garbage. I do not recommend anyone buying Dyson.

My $700 hairdryer and styler broke after 6 months. As it was under warranty I sent it in for repair on May 7. Today is June 10th and I still have not received it back. I have called customer service several times in the past 3 weeks inquiring and was told they would expedite my case. Yesterday I spent one hour repeatedly requesting to speak to a supervisor regarding a complete lack of customer service. No supervisor ever returned my call but rather, emailed saying he would look into my case. This was not my first Dyson purchase however it will certainly be my last.

I am extremely disappointed with Dyson.

I purchased a premium Dyson hair dryer expecting exceptional quality, reliability, and long-term support. Unfortunately, after only three years of normal use, the machine stopped working.

The most frustrating part is not the failure itself, but the fact that Dyson’s authorized service center informed me that the unit is not repairable because replacement parts are no longer available. In other words, a product that costs several hundred dollars has effectively become disposable after only three years.

I own inexpensive hair dryers that have lasted over ten years without issue. It is difficult to understand how a premium product can fail after such a short period and then be deemed impossible to repair.

Dyson’s solution was to offer a 30% discount toward the purchase of another Dyson product. Asking customers to buy a new machine because parts are unavailable for a relatively recent product is not what I would expect from a premium brand.

For a company that promotes innovation and quality, the lack of repairability and long-term product support is very disappointing.

Based on this experience, I would seriously reconsider purchasing Dyson products in the future

Don't buy a Dyson...I have many and unfortunately experienced repeatedly the same issue. At this point, I have a problem with the Purifier Humidify+Cool Formaldehyd which is quite an expensive piece of equipment. The piece just failed completely after a regular cleaning cycle run. All test indicate main board failure. The product is 2.4 years old and just outside of Dyson's very, very limited warranty. They also have only two repair centers in Canada and do not work with local appliance rapair shops at all. Neither do they sell boards to self-repair their products. Very disappointing situation, The customer service is utterly unhelpful (not surprise) and they are focused on selling new products. Bad quality, even worse Customer Service and no spare part availability create a customer nightmare, if things go wrong (and they will). Stay away, there plenty of better product out there

J'ai tellement de regrets d'avoir acheté une baleilleuse Sans fils V8 de Dyson, après quelques année la Batterie lâche, et Dyson ne couvre plus la garantie le prix près de ,200 dollars,si vous contacter Dyson vous devez chater avec un robot, je vais essayer d'amener Dyson aux petites créance, et vous informer des résultats, si non un recours collectif