Dyson Omdömen 

This is a score for Customer Care. Machine out of warranty but as an act of goodwill Dyson will replace the body of the machine, a V11, for a second time. Each machine lasted just over 18 months and failed with exactly the same symptoms. So 10 out of 10 for customer care and, in my experience, 2/10 for product reliability and durability. Thats a great shame because we have owned Dysons since the DC01 was introduced, but this will be the last. I’m not prepared to pay a very high price for a supposedly top end product that does not last the distance. There are other products out there that have a 5 year warranty.

Il servizio clienti Dyson è pessimo. Nessuja soluziinene tempi di attesa infinti.

Pezzi mai disponibili e ritiri programmati che saltano continuamente.

Bisogna sperare che non si rompa mani nulla!

Terrible experience - ordered a V12 dyson beginning of Aug, payment taken, promised next day delivery. A month later, 2 live chats, 1 call to customer service, been promised the refund will be actioned and to just wait 48 hours - as today is the third time I have been told this I asked for a manager or to speak to the team who handle refunds only for the call handler to hang up on me! I have been a Dyson customer for years, but never again.

Dyson not really worth one star, I purchased a Dyson Ball Animal Multifloor Upright I’ve used a handful of times had it probably a couple of months. Unfortunately for me it stop reclining therefore rendered useless as it’s an upright cleaner and without reclining the head does not work. I was thinking as it’s only been a couple of months and literally like new it would be an easy replacement. That’s when the headache started I called the Dyson customer service got through to someone who struggled to speak English, after 30 mins on the call all they could offer was a pick up/repair which the vacuum would be collected and sent to an Engineer to be fixed. Which wouldn’t have been an issue, the issue was first available date for collection was in 4 weeks thereafter would take another 7 days to be repaired and sent back. So in total 5 weeks without a vacuum!! When I advised this wasn’t a solution the advisor said they would escalate into a complaint. I had an email to confirm the complaint was registered but all they could do was offer the repair service I have replied 3 times to this email without any reply. The customer service is non existent. The product itself is very flimsy and not at all as I remember Dyson to be strong and robust. Dyson absolutely appalling service, save yourself the trouble and buy a decent vacuum.

Bought a V6. Need to recharge before finishing an 1100 sqft apt. Over-priced, under performing unit. I paid more fore this "High-end" brand. Obviously Dyson cares more about sales and profit than reputation. As you can see, TrustPilot clients bring out the truth! We've invested more in batteries & filters than the unit is worth since we've owned it!

Shocking customer service. We ordered a new battery for our appliance two weeks ago. Nothing received. Several phone calls, on line chat sessions (cut off) Still not convinced we’re going to receive it. Very dirty floors and will never be buying another Dyson product!

Hi . I had a Dyson HP11 The guarantee had just run out and the unit died, had to pay Dyson £100 to collect they said they would fix or replace parts and return, Yes they did return said they couldn’t fix as the motor pub had gone and they couldn’t replace it and offered me 10% of new unit absolutely disgrace as it had hardly been used over £500 this is a disgrace from Dyson and should be ashamed why they just rip people off all I say is don’t buy Dyson they are a disgrace.

I ordered a vacuum cleaner on 10 August (next day delivery). Now into the third week of waiting for either dispatch or my money back. I have repeatedly asked to cancel the order and get a full refund but no one is listening. I get a lot of emails telling me how sorry they are for the delay but all of these are automatically generated. The phone line is staffed by "level one" agents who have no power to do anything or allow me to contact their superiors. They took my money on the first day and refuse to allow me to cancel the order, refund my money or even tell me what the problem is. Avoid at all costs.

I have never experienced customer service as chaotic, dismissive, and obstructive as Dyson’s. I purchased a Dyson Coanda 2.0 Airwrap in December 2025, and it has been a disaster from start to finish. My original unit was faulty and wouldn’t turn off. Dyson sent a replacement that arrived with the exact same fault. Their “repair” consisted of claiming they had cleared a “blockage” in a product that had never been used, and they ignored our written challenge about this contradiction. We called on again and were told the case would be escalated for a refund, with a promised response in 5–7 working days. Nothing happened. The Airwrap was returned to us still faulty. We called again today and the adviser refused to let us speak to a manager, refused to provide call or email records, claimed there was no complaints number, and said she could only offer an exchange — even after I exercised my legal right to a refund under the Consumer Rights Act 2015. Two failed units, a failed repair, contradictory explanations, broken promises, refusal to escalate, refusal to provide documentation, refusal of my legal rights, and no accountability whatsoever. Dyson’s customer service is shockingly poor, and I would never recommend buying from them.

terrible customer service. ordered a hoover 2 weeks ago on next day delivery, and the only communication has been vague emails saying there was a problem with the order and they had to cancel it - asking us to email them private information in order to reschedule it, no info on refunds, compensation etc, no proper apology and no follow up. have had to call them 3 times, each time it gets 'escalated' to senior team and nothing happens. They don't seem to care if we cancel the order or not

I registered my product with Dyson which was bought as new through eBay. The airwrap set on fire so I sent it back which they accepted only to be told some parts were not Dyson, it arrived package unopened with Dyson accepting the guarantee. They said as a goodwill gesture I could make another purchase with 25% off any of their products, after checking 25% was more expensive than a new Dyson airwrap from Very. After consideration I chose another item and replied to the email (not marked as no reply) but no reply, emailed a further twice with no reply now out of the 30 days acceptance timeframe. Not happy with Dyson at all, they put everything back on me for buying the product which was as I have already said sealed and accepted by Dyson.

I ordered a V12 vacuum cleaner for next day delivery it never arrived.I have made 5 phone calls and used automated chat to no avail, they keep telling me it's an ongoing investigation.dont even consider buying anything from them or you will regret it.Tgey are the worst company I have ever dealt with it looks like I will have to go to my credit card provider for a chat back absolutely disgusted.

I have been a fan of Dyson products for the designs and durability. Recently I bought Dyson V11 Advance, I am happy overall the performance of but it is not easy to empty it. After every time I have used it I have always cleaned my Vacuum cleaner and never let the dust bin to fill up to its full capacity. It is a pain in the neck to clean the upper half of the bin. Hairs sticks on the upper half and there is rubber seal that does not allow to empty it fully. Worst ever design by Dyson. No wonder Dyson has stopped its production. Regarding customers service wise Dyson is not very helpful. I wish I could add the photos.

The after sale service from Dyson was shockingly poor on all levels. I'm surprised anyone gave more than 1 star. My own experience, without going into details, is probably one of the worst of any manufacturer, bordering on Dyson not being legal (definitely not ethical) in their observance of warranty responsibilities. It's as if they play tricks to put barriers and obstacles to prevent warranty claims. Very disappointed. I've bought so many products from them over the years, and when I needed help they treated me shockingly poorly. I will not buy another Dyson again, and will tell everyone who would listen not to buy from them.

I am extremely disappointed with my experience.
I ordered a refurbished Airwrap which never arrived. Despite emailing customer service at least eight times and making numerous phone calls, the issue was still not resolved.
After six weeks of chasing, I finally cancelled my order.
The customer service has been extremely poor. For a global, multi-million-pound company and premium brand, this is completely unacceptable.
Shame on you, Dyson. I expected much better and will certainly think twice before purchasing from Dyson again.

Absolutely zero customer service. Another wasted day off waiting for my fan to be collected for repairs. Yet again let down no collection made and me having to go back through the whole ridiculous process of waiting for another collection date weeks down the line that will probably not happen. This is already after making a complaint and being promised it will get cancelled today. They just keep issuing me with a collection number for DPD that when I check with DPD they have no record of any collection. Worst customer service ever. Avoid this brand and the frustration that comes with it when it breaks

I arranged a service for my air purifier and humidifier. At the time of collection, I witnessed the courier mishandle the appliance and drop it upside down, which I reported immediately after pickup. The unit was returned following the replacement of its PCB; however, it exhibited more faults than it had before the service. Dyson subsequently collected it for a second assessment and, after five days, informed me that it was irreparable. Given reports of similar experiences online, I am concerned that this may reflect a broader pattern and that I have been left without an appropriate remedy. Dyson has not responded to my emails or contacted me by telephone as requested, although automated emails confirming the return shipment have reached me without issue.
I am pursuing this matter through Citizens Advice and Trading Standards, as it concerns not only an unacceptable standard of customer service but also damage to my property. Unless the complaint is escalated promptly and resolved satisfactorily, I am prepared to pursue all available avenues, both on my own behalf and in support of other customers who may have received similarly poor treatment.
I would welcome an explanation of how Dyson, once widely regarded as a trusted British brand associated with quality, has reached a point at which customers experience such poor service and a serious lack of communication.

Zero stars brought air wrap stopped working so they ordered to repair
They sent me someone else’s item back as mine was blue and orange one they sent me was gold stating they had repaired my item lol not mine!!!!
Eventually they sent mine back it was filthy dirty and still did not work now saying they need proof of purchase to do anything more as was a present I don’t have this receipt same email sent to me 34 times it’s a joke and a rip off expensive products and customer care is atrocious AVOID AVIOD

Very disappointed with our cordless for years but we've stuck with it because 'British success story etc'. The filter pulses instantly every time. No matter how clean and dry. To replace it I need to know the make and it's impossible to find this on the product(!) There's a page on the website where you can enter your serial number to identify the make but click on this and it says page not found. Shambolic!

1 star — Lost my cordless hoover, three weeks of unanswered calls despite being a loyal customer for years
I've been a Dyson customer for many years and have always trusted the brand — which makes this experience even more disappointing.
I booked my repair on 28.06.26 and paid upfront. After a wait, it was finally collected on 10.07.26. Since then it's been nothing but a runaround.
On top of losing the machine itself, my upgraded Torque head — which I paid extra for — has also gone missing along with it. Nobody can tell me where either item is or when I'll get them back.
I started chasing on 14.07.26 and have called every single day since with no resolution. Each time I'm told it's been "sent to the back office" — but there's no phone contact for that department, so nothing ever actually moves. No agent can see notes from the previous call, so I end up re-explaining the whole situation from scratch every time.
Last night I was promised a call back at 9am today. That call never came, and when I rang in, the new agent had no idea what the previous agent had promised.
At this point my hoover has effectively gone missing between 28.06.06 and today — nobody can tell me where it is or when I'll get it back. I've been a patient, loyal customer and held off writing this for a long time, but after years of buying and recommending Dyson products, I'm exhausted from the lack of communication and accountability. I paid for a repair service and instead I've lost my machine and hours of my time on hold.
I would think very carefully before sending a Dyson product in for repair until this back-office/call-centre support is fixed. I have spoken to very nice people but there is no connection or actual resolution. I want a hoover, a replacement for the lost hoover, I did get and email offering a refurbed machine however then nothing... at my wits end and distressed