Pro Breeze Omdömen 

Bonjour, un problème pour retirer le réservoir d'eau (crochte) suivi du sav rapide et efficace.je recommande.

Had a faulty oil filled radiator which we bought in September, it stopped working. Contacted them on Monday they replied very quickly and have arranged to
Collect heater on Monday 9th of this month and when they receive it back they will send us a refund. Kept up to date all the time by Juliet very good service.

Took payment for item marked despatched in 2-3 days, chasing product for over 7 days with poor/slow response. Response received confirming my order has been lost, now chasing refund. Buy anywhere other than their awful website

I purchased a Pro Breeze 25L Smart Compressor Dehumidifier, model PB-D-37W-W, and discovered a fault with the display. Two segments remained permanently illuminated, resulting in incorrect humidity readings, while the defrost indicator stayed on continuously, even when the room temperature was well above the temperature at which defrosting should be necessary.

I contacted Pro Breeze on 30 September 2026 and provided photographs, a video, the batch number and all the troubleshooting information they requested. I followed their instructions, including switching the unit off at the mains, but the problem persisted.

Although the dehumidifier still collected water, the display fault significantly affected its usability. I could not reliably establish the humidity level in my room or tell whether the unit was actually defrosting.

On 4 October, Pro Breeze offered me two options: a 15% partial refund if I kept the defective unit, or a replacement if I returned it.

I opted for the replacement.

After confirming that replacements were only available for the same model, I explicitly asked them to proceed with the exchange on 14 October. Their response was to request my address, telephone number and a collection date so they could collect the defective unit and then proceed with the replacement.

However, before arranging collection, I noticed that the model was showing as out of stock on their website. I therefore contacted them on 21 October and asked whether it would make more sense for me to continue using my existing unit until replacement stock became available. I was perfectly happy to wait. I simply wanted to avoid being left without a dehumidifier.

Their response was that they could not guarantee when or whether the product would be restocked and that, if they collected my unit and a replacement was unavailable, they would issue a full refund instead.

I explained why I considered this unfair. I had purchased a product that was defective through no fault of my own, and they had already offered and agreed to proceed with a replacement. Their stock shortage should not mean that I have to surrender my existing unit and potentially be left without the product I originally purchased.

I subsequently received a 15% partial refund offer from another member of their support team, supposedly as an interim solution while I continued using the defective unit. However, when I asked whether accepting this would still allow me to receive a replacement once stock became available, this was never properly clarified.

Most recently, on 4 November, Hansen simply repeated that they wanted to collect the unit and issue a refund. Once again, none of my actual questions were answered.

What I find particularly frustrating is the complete lack of ownership and consistency between customer service representatives. I have had to explain the same situation repeatedly to different people, despite the entire email history being available to them.

I have not been unreasonable. I have not demanded an immediate replacement when the product is out of stock. I have offered a perfectly practical solution: let me continue using the current unit, contact me when the same model is available again, and arrange the exchange then.

Instead, Pro Breeze seems determined to push the easiest administrative solution for itself: collect the product, issue a refund and close the case.

That is not what I requested, and it is certainly not the customer service I would expect after purchasing a defective product.

I would like Pro Breeze to take ownership of this matter, confirm that I can be contacted when the model is back in stock, and honour the replacement that was originally offered and subsequently agreed upon.

Very disappointing experience.

Excellent piece of equipment, and great, fast service. Thank you very much.

Unfortunately the heater we received was faulty, contacted ProBreeze and they were fantastic!! Totally understanding and could see the problem, Replacement on its way. Excellent customer service.

I am extremely disappointed with both the quality of the product and the level of customer service I have received from Pro Breeze.

My dehumidifier failed after just six months of normal use, which is wholly unacceptable for a product of this nature. Since July, I have been attempting to resolve the issue through Pro Breeze's customer service team, spending months chasing responses and seeking a reasonable solution. Despite my efforts, the matter remains unresolved.

To make matters worse, I have now been told that the product is "out of warranty". This response completely ignores the fact that a dehumidifier should be expected to last significantly longer than six months. The apparent refusal to acknowledge this or engage meaningfully with the issue demonstrates a disappointing lack of accountability and customer care.

What has frustrated me most is not just the product failure itself, but the dismissive handling of the complaint. Customers should not have to spend months pursuing support only to be met with blanket statements and no practical resolution.

I am left questioning whether Pro Breeze understands its obligations to consumers and whether it values its customers once a purchase has been made. Based on my experience, I cannot recommend either the product or the company's after-sales service.

I would strongly urge potential buyers to consider how any issues might be handled before purchasing from Pro Breeze. My experience has been one of poor product reliability, inadequate customer support, and a complete lack of satisfactory resolution.

5 star cannot fault the service.

He tenido una contestación muy rápida,
Detallando los pasos que debía seguir para solucionar el problema
Muy eficientes
Gracias

Produit reçu rapidement et fonctionne parfaitement rien à redire!!!!

The item I ordered arrived in good time and in good condition

Having purchased the Pro Breeze 1.3L moister Absorber.
It arrived with a crack in the tablet tray.
Having contacted the customer service's via email. I have had to go back and forth with multiple emails trying to get a replacement with questions asked about does it effect the usage of the unit. No but clearly I received a broken unit.
I will not be purchasing any other product form this company.
And highly recommend customers to stay away from Pro Breeze.

Bought a dehumidifier 12l which is fab.. life changing at home.. however, I had a few doubts and contacted customer support. Maya was fab, she gave me solid advice and was very quick to respond. Thank you Pro breeze.

Brilliant discount for OAPs , dehumidifier works brilliant, i got the 12 ltr omnidry with Bluetooth, can't believe how much water is in the tank everyday and it helps with my COPD . Thank you

The dehumidifier works excellently. For example, it changes the air quality from 70% to 50% humidity within 2h in a small bathroom. Also, the handling of the machine is very easy. The mode which makes the machine work until a certain humidity is reached also works properly. Additionally, it's easy to change the watertank. Lastly, the wheels are sufficiently helpful to transport the machine from one room to the next.

Who knew that trying to find a compact oscillating fan heater that is quiet would be such hard work?
However, after being truly overwhelmed by the choices on offer from major retailers and navigating around fake/scammer sites I found pro-breeze and took a punt on them; so far I have not been disappointed.
Paid a competitive price for a product that is indeed very quiet. It warms our quite large front room enough that I had to turn it off after a short burst of use. The temperature can be increased/decreased with ease and it’s compact enough to slot under our side table so doesn’t spoil the aesthetics of the room. Very pleased with this purchase and it arrived in super quick time with good communication. Having been hit a few times recently by fake sites, crap goods and false promises It was refreshing to be actually pleased with my choice-yah me!!

Need to change your carrier. Ordered a week ago and paid for express delivery. I still have not received my unit.
On contacting pro-Breeze I was told they had checked and it would be delivered that day ! It was not.
The tracking still says 'no delivery date available'. Very disappointing service.
I would recommend others to not purchase from this company but to buy elsewhere where delivery services can be assured to be on time and in my case...Arrive !

Austausch bzw. Ersatzlieferung des defekten Gerät hat unverzüglich statt gefunden.

Informative customer focused company with highly rated dehumidifier product .

Ordered and delivered promptly.
Set up in the kitchen and appeared to be working. A few hours later I moved it to a different area and noticed a clear oily patch on the floor. Switched it off and on moving it could see it was dripping from the base. It hadn't collected any water even though it had been running for a few hours. Emailed customer service and took days to get a reply. They immediately offered to send a new unit. It has now arrived and after setting up and switching on appears to be working....however, it doesn't sound like the previous one and is very noisy. I will give it a bit more time but am wondering if both units were reconditioned based on the amount of issues on other reviews!