Meaco (U.K.) Limited Omdömen 

The MeacoDry Arete One is a great product. This dehumidifier has made a huge difference to the warmth of my house by removing the damp and purifying the air. If I was rating the product alone I'd give it 5 stars. Unfortunately in my experience the customer service lets the product down. They were not responsive to questions - seemingly a small team who only appear to respond on Thursdays and Fridays and no consistency with the handling. I had made a warranty claim and was waiting for an explanation as to why I was being asked to pay £25 for a service despite the issue being with the electric display which I was told was a fault in 2% of machines. By the time I got that information, the machine had already been fixed and returned to the courier, which the customer services team didn't appear to know! It would appear that the team and processes aren't sufficient to handle their returns and warranty claims.
I never normally do reviews but I thought people should be aware of this experience if they're considering buying - I'd seriously have to bear that in mind in the future.

Great customer service. I paid £25 for a repair as my machine was out of warranty. It was returned to me in full working order via DPD in a couple of days. Great service.

Bought a brand-new Meaco DD8L desiccant dehumidifier in September. When I eventually switched it on, it failed after just 10 minutes, displaying an exclamation mark error.

Since then, I’ve emailed customer services and received no reply. I also called, initially speaking to an AI assistant before being transferred to a human agent, who promised that someone would follow up. That follow-up never happened.

I’m now left with a faulty, virtually unused appliance and a company that seems incapable of providing even basic customer support.

Moral of the story: think twice before buying Meaco. A faulty product is one thing; appalling after-sales service is quite another.

Absolutely AMAZING customer service from Meaco!! Had a fault with our dehumidifier which was frustrating as we rely on it alot. Email sent to Meaco and had a response very soon afterwards. The warrenty process was very straight forward and had the option to get our unit serviced which we took advantage of. We were advised that it would take 7-10 working day to complete the repair. . . . . . . 3 working days later we have our dehumidifier back fully serviced and repaired!! Absolutely brilliant!! Thank you so much!

My Meaco dehumidifier developed a fault, so I contacted customer service. I did it by email but didn't receive a response, then I tried live chat on numerous occasions but it was not available. I do struggle to speak on the telephone but I phoned them up and they said I'd be contacted within 2 days. They then told me they'd be sending out a replacement. So although it was difficult getting through to customer service initially, the way they handled it was brilliant..I've got several Meaco devices, so it gives me peace of mind that if something does go wrong, they'll sort it out if under warranty.

I’ve bought 3 Meaco fans (2 directly from their site) and 1 dehumidifier (direct also). Having used dehumidifiers in the past I’m aware how to get the best from them, unfortunately the model I have just isn’t good enough. The laundry mode wasn’t acceptable, clothes were still wet in the morning after a 6 hour session.
However, the reason I’m writing this review is because I feel that Meaco have made it difficult to return items. It would have been easier to return on Amazon and these independent sites wonder why sales are down…
I bought direct to support the company but I can’t stand bad customer service. It’s a real shame they make stylish devices but after recommending their fans to many family and friends as a great British brand, I will no longer be doing so, and I intend to return the dehumidifier.

Purchased a meaco areate two from meaco direct!
When it arrived it was a meaco areate one, in a meaco areate 2 box
Somebody had done a switcheroo at meaco so had to wait for another collection and exchange for correct one
However it developed a fault last week so contacted meaco
Who made me jump through hoops to prove warranty even though it was bought from them direct!! Anyway box arrived to send it back for repair, few days later box arrived back and they had sent me (guess) yes a meaco areate one. Instead of my areate 2 so another collection was made to return back my original unit was sent back compleate with a two week old hepa filter intact
Saturday the 31st oct box arrived from meaco,
Unboxed and low & behold no hepa filter in the box
I am sick of the incompetence of meaco. who needs to get their ACT TOGEATHER !!!

I bought 25l dehumidifier. With the warranty due to expire in 2 months it started to display an error code. I got in touch and within 1 week as new one was sent out to me. They did not make the same one so gave me the next one up. It was all quick, easy and each step communicated to me. I know it doesnt sound great that the first got a fault but we live near the sea so it was getting a lot of use and really makes a difference to our home. I have no complaints.

The Meaco Arete Two 12l is annoyingly noisy, whisper quiet it is not, there's three different noises coming out of it. I've had a few dehumidifiers and the Meaco is the noisiest by far, the air purifier is ok. I was thinking of buying a couple of 6l's for the kids rooms before the 12l arrived, but I'll look else where now. Very disappointed.

support is awful.

I can't email them, it bounces back.

Calling them fails too - their stupid AI assistant just hangs up on you.

No follow up to my emails regarding the delivery date and no response after asked for my email contact and order number after my post on trustpilot

Extremely disappointed about its customer service !!

Please do not make excuse of contacting me directly
I have already invoice number and there shall be email address stated on it
And I can always provide all possible email address if you need

I now have 3 Meaco dehumidifiers - they really are very good at drawing out moisture from rooms due to laundry/washing/cooking especially. There is only one drawback - why are they not provided with castors??? They are very heavy - I need to move them from room to room & they are quite beyond me to lift them.

I had an issue with my Arête 1 which had stopped drawing moisture and was making noises. Meaco was exceptionally easy to deal with and very helpful. They sent me a box to package my machine and repaired it under warranty. It is now working perfectly. Credit to this company - I really appreciate it, particularly in a world where it is often almost impossible to get support without an unreasonable amount of stress!

My return was received on the 15th of October with no acknowledgement from Meaco, i’ve filled in the contact form and called and still no refund!

Bought Arete dehumidifier 3 years ago with 5 years warranty and just last week it wasn't working properly. Contacted Meaco customer care and they responded immediately. They settled everything and it came back almost a week after. They did a great job. It is now working properly, badly needed it as winter is coming. Thank you so much🙂

Not next day delivery as promised, no communication from customer services when I wanted the order cancelled as got the item cheaper at £160 and faster than the actual manufacturer. No one on chat ever available to speak to. Absolutely joke of a set up. No obviously terms in which reason would an item not be delivered next day. Extremely unhappy experience.

I called last Monday and spoke to an AI robot who said someone would be in contact - nothing. I called today and spoke to someone who said that he will chase the department but there may be some more trouble shooting. I have tried everything and I need a new unit. I dont have time to wait for someone to tell me to try all the things I have already. If I do not hear back, I will look to issue proceedings for the cost of the unit.

My brilliant Arete One 12L dehumidifier developed a display/locking out problem after 3 years of constant use. Meaco sent a packaging box and repaired the unit under warranty. The service report says new temperature and return air sensors. Sent, repaired, returned in 4 days. Ageing House back under control.

I just bought the meacodry abc 10L dehumidifier and it’s very quiet and it extracts moisture very well I had it on for 30mins and it started collecting water I’m very impressed but the one thing I don’t like about this dehumidifier it doesn’t have a handle where to carry it and it doesn’t have wheels or a cord wrapper like other dehumidifiers do

Meaco replaced PCB board under warranty. Pickup and return were spot on. Excellent customer service.