Dialpad Opiniões 

Unfortunately, our overall experience with Dialpad has been very disappointing.

From the onboarding stage onwards, getting clear and effective assistance has required far more follow-up than we expected. We encountered ongoing problems with the Salesforce integration, including automation and lead creation, and the issue repeatedly moved between different teams without clear ownership or a timely resolution.

One Technical Support representative handling the Salesforce case has been a notable exception. They have remained engaged, persistent and genuinely focused on finding a solution, which we appreciate. Unfortunately, this has not reflected our broader experience with onboarding, account management and billing support.

Billing has been the most serious problem. We were quoted an overall monthly cost of approximately €42, but considerably higher amounts were charged. We first reported the issue at the beginning of July and have since spent weeks trying to obtain a clear explanation and correction.

After a long exchange with several representatives, we received only a partial refund of €19. We were then charged more than expected again. The case was eventually said to have been escalated to Customer Success, but we have still not received a substantive follow-up, a clear resolution or confirmation that the billing setup has been properly corrected.

We understand that technical and billing problems can happen. What has made this experience unacceptable is the lack of ownership, consistent communication and effective follow-through after the problems were repeatedly reported.

At this point, we are very dissatisfied with the service and cannot recommend Dialpad based on our experience. We will update this review if the outstanding issues are properly resolved.

Absolutely disorganized chaos. No onboarding support, IT support is a chaos of per issue ticket system that floods your inbox, no extensions but rather each team member has their own number, which once you go live will each receive dozens of spam calls a day. Our mainline got flagged as spam. Thankfully we only signed up for a month-to-month contract to try it out and I can say with certainty it is HORRIBLE.

Jessica was super fast and able to resolve my case so fast

Awesome customer service today, better then yesterday.

We had a wonderful implementation team and the follow up support has been outstanding!

I enjoy the effectiveness of this app, that allows me to connect with my patients and make it easy to do my job. Everything is up to date and rarely have problems. the best part is it's user friendly.

Raf was awesome and i am difficult to please and hate giving reviews but i do take the time when someone does a great job.

dialpad is great phone service, you text, do chats within the office employee, video calls ext.

Wonderful software, my favorite feature was the voicemail to text!

The call quality was very bad for us. We had 2 users try the call software for several months and recepients of our calls would constantly complain about now being able to hear us properly (we expereienced the same on our end) and there was always a slight delay in the call. This made it impossible to conduct sales calls to warm leads. When we tried to cancel we were charged another month and dragged along in a support chat so they could keep charging us.

We were initially very excited about the potential Dialpad could offer our business. While the sales process was detailed and thorough, the onboarding experience was the exact opposite. It took weeks just to get basic access to video call functionality. Worse, the connection was so unstable that we had to abandon client calls mid-session and revert to RingCentral to maintain reliability.

After attempting to resolve these issues, it became clear we couldn't trust Dialpad without jeopardizing our own customer experience. When we notified them of this, they completely ghosted us—only to resurface later demanding payment for a service they never meaningfully provided. I highly recommend looking elsewhere for your VoIP and video conferencing needs.

So far so good
Bug fixed really quick
Compatible with Microsoft and Android
Easy to use

stop rushing me off the chat and giving paragraphs of scripted answers to specific questions. If there is a link we need to click, tell us how far down on the page that it, or under what heading. Make your billing/pricing easy to find.

I was on a tight budget this month and was not able to pay the renewal on time.. Dialpad understands my situation and let me use it until my money arrives by the end of the month. Highly recommended. I never encounter any technical problems using the app been using it for more than a year now.

Unhelpful, multiple times deactivated my account when in use. Awful support system. Wouldnt recommended.

Marlon was very kind and prompt in identifying system issues while letting me know that they would add me to email updates to stay looped in.