Ooma Opiniões 

Able to get all three phones online and working together!

The people that answer the phone are kind and try to help.
But, they need to read notes before asking what the issue is.
And, my issue still isnt resolved for over a week now.

I was double charged for the initial payment so I used the online chat and Jacob was extremely helpful and got me refunded with no issues. What impressed me was that he also asked me if everything was going okay since I purchased the service and was willing to help or troubleshoot any issues that I was having. He didn't rush to hang up with me and that was very helpful. The dashboard and app are a little confusing and I'm normally pretty good with technical things. Although this is new to me it does seem a little complicated. But knowing that they are willing to help guide you makes a huge difference.

I ordered a Grandstream HT812 online. Just after submitting the order I realized I had use the wrong shipping address. I attempted to change the address by sending an email and calling Ooma within a couple hours of submitting the order. I spent an hour trying to connect with someone at Ooma that could help me. I talked to several Ooma representatives and was assured the correct shipping address was entered. I have received a tracking notice from UPS. I checked the shipping address and it was the original address, not the correct shipping address. Now I have to camp at the original shipping address and wait for the UPS delivery. What a

only 1 phone rings- when i reached out to customer service last week i was told I would get a call back and never did.

Excellent .

The tech was going to call today at 10 AM
She did not call me

Call quality is overall great but admin portal never seems to work smoothly since I signed up. Whenever I wanted to make some adjustments in settings that portal crashes (forever).

You need to have weekly meetings all the time

I feel scammed. We ordered 4 phones. We can only use 1 for the monthly quote. The other 3 are $20. Per month.
It would have been nice to know this.

What made my experience great was the understanding and helpfulness with the support

I’ve paid for Ooma Premium for over a decade, but after this disaster, they are no longer "premium" anything in my eyes.
All I wanted to do was swap my service to a replacement Telo device. Instead, I got a week of absolute hell.
Three different support tiers and a tech hounding my iPhone with DOZENS of calls while I was at work or driving.
I literally had to dodge and ignore my own phone because I knew they were going to demand MAC addresses and serial numbers I obviously couldn’t look at while on the road. The most ridiculous part? I already sent them every single number they needed via email! Written proof wasn't good enough for them.
They insisted on interrupting my workday to confirm information their own system had wrong anyway.
I finally snapped, told them to forget it, and to leave my account alone. A decade of customer loyalty means zero to this incompetent company. They aren't a premium service—they are a joke. Avoid them.
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UPDATE: I fell for their "private contact" routine below and wasted another day of my life, only to end up right back at square one. This company completely holds you hostage once you've invested in their system. They have zero incentive to actually help you. After a week of tech-support hell and constant phone harassment while I was driving and working, their advanced team couldn't even read their own database logs. They just gave me lazy, conflicting excuses until I finally had to give up on the replacement box just to get my original service working again. It's a joke. Save yourself the nightmare and stay away.

It was easy and quick.

Deceptive business practice-they automatically upgrade you to premium and the opt-out option is really buried and a challenge to do (call their 800 #).

The actual phone service is fine, but a dishonest business practice.

We’ve had the VoIP phones for three days and already received a spam call. We bought the phone for our child to be in touch with his grandparents and friends. The audio quality is so bad that we can’t understand some of the voice messages that we received. Very disappointing and frustrating.

Did not like the service. I didn’t like how long it took to get things figured out and it took seven times resetting my password on the first login to finally get it to work. It was just not something I would refer someone to.

Three weeks to diagnose a serious problem that impacted our public relations, but otherwise EXCELLENT support system. Recommend Ooma simply because of the outstanding day-to-day support.