Luis Lima

Hola,

Gracias por su feedback.

Lamentamos profundamente su experiencia con la entrega de su pedido.

Entendemos lo frustrante que ha sido esta situación y le pedimos sinceras disculpas por los inconvenientes

que ha tenido que enfrentar. Queremos asegurarle que tomamos muy en serio cada comentario y ya

estamos trabajando para mejorar la situación.

Nunca es nuestra intención que nuestros clientes se sientan descuidados o ignorados.

Su opinión es extremadamente valiosa para nosotros y nos ayuda a identificar el incidente y encontrar

mejores soluciones.

Haremos todo lo posible por superar sus expectativas y restablecer su confianza en nuestros servicios.

Un saludo,

Paack

Hola,

Gracias por compartir tu feedback.

Lamentamos sinceramente tu experiencia negativa y comprendemos tu frustración respecto a los problemas que has tenido con las entregas.

Para nosotros es fundamental garantizar un servicio transparente y eficiente, y tomamos muy en serio cada comentario de nuestros clientes. En ocasiones pueden producirse imprevistos operativos o errores del sistema que afectan a la gestión de los envíos, pero nuestro objetivo es mejorar continuamente la calidad del servicio.

Te aseguramos que seguiremos trabajando para optimizar nuestros procesos y reducir al máximo este tipo de situaciones en el futuro.

Un saludo,
Team Paack

É maravilhoso saber que você considera o curso sobre IA tão interessante! Agradecemos muito pelo seu feedback. Continue explorando e aproveitando o conteúdo! 💫

Hello Luis,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a fully licensed financial institution in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Hello Luis,

Thank you for your review.

I am truly sorry to hear you have faced difficulties with our KYC process.

Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies.

Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up to date.

We understand your concerns regarding personal data. Kindly note that as we process a considerable amount of personal data, we take your privacy extremely seriously.

Simplex discloses personal data to trusted and approved partners and service providers, such as merchants and operators of the exchanges, acquiring and card issuing banks, third-party authentication vendors, etc.

You can read more in our Privacy Policy here: https://www.simplex.com/privacy-policy/

However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com.

To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query.

Thank you very much for your patience and understanding! Please let us know if you have any further questions.

Regards,
Julia
Head Of Customer Support

Boa tarde Luis 

Obrigada por sua avaliação.

Continuamos à sua disposição

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