Choice Home Warranty Recenzje 

Prompt response from Choice regarding our appliance issues. Professional technician immediately identified the problem.

I just signed onto the service3 months ago. My a/c went out, so I filed a claim which was easy. When the temperature in the house reached 85 degrees I asked via the app which was easy when a tech would arrive. I was told they were all busy, four hours later, same response. Around 8 that night I get an email asking if I wanted to get my own tech and they would reimburse me minus the $100 fee. I said sure. My tech arrived at lunchtime and had it fixed in 15 minutes. The tech could not complete the form that Choice requires to get me reimbursed because his company uses a non cell phone data system. You cannot submit the form without a cell number entered. So I took a picture of the bad part and called choice. I got a gentleman who was nice but had poor English and could not help me. I asked to speak to a supervisor, he said no, so after 40 minutes we politely ended the call. I went back to the app and asked for a call, I got an email that said that my tech had to fill out the form. So now I am left with a bill that I was told they would reimburse and no one will talk to me. This is because they could not get their tech to come out and asked me to get my own tech. Very sad and disappointing.

I normally don’t leave reviews, but after everything I’ve been through with this company, I feel like I need to let other people know before they make the same mistake I did.

I’m a single mom, and I bought a home warranty because I wanted some peace of mind. I can’t just come up with thousands of dollars every time something breaks in my house. I spent a lot of time reading reviews before choosing this company because I wanted one that would actually be there when I needed them. Looking back, I made a huge mistake.

The most recent issue was my refrigerator. It stopped cooling, so I opened a claim and they sent one of their contractors. I paid my service fee, then the contractor charged me another $170 to replace a part he claimed was bad. The refrigerator still didn’t work.

At that point, I paid out of my own pocket to have an authorized LG technician come look at it. The LG technician documented everything in writing. He explained that the part the warranty contractor replaced rarely ever fails and wasn’t the actual problem. He also documented that the contractor damaged my refrigerator during the repair attempt, making it non-repairable. I have the written report from LG, text messages from the technician explaining what happened, and pictures showing exactly what their contractor did. I wasn’t just making accusations—I had proof and documentation from the manufacturer’s own authorized technician.

Even with all of that documentation, it still wasn’t enough.

This isn’t even my first experience with them. Last winter, during one of the coldest weeks when there was snow on the ground, my HVAC system went out. They couldn’t find anyone to come fix it. After three days with no heat, while I had my 4-year-old daughter and my 78-year-old dad in the house, I couldn’t wait any longer. I hired my own HVAC company, and they came out the very same day. I thought if the warranty company couldn’t find someone in an emergency, I would be allowed to choose my own contractor. Instead, I ended up stuck with a $3,000 HVAC bill.

Every time I’ve actually needed this warranty, they’ve found some clause, exception, or wording buried in the contract to avoid helping. I honestly don’t know what appliances or repairs they do cover if the documentation I had from LG wasn’t enough.

The saddest part is I bought this warranty to protect myself from exactly these kinds of expensive repairs, and instead I’ve paid the monthly premiums, service fees, repair costs, and then still had to pay out of pocket for major repairs anyway.

If you’re someone like me who reads reviews before deciding on a company, I’m asking you to seriously consider another home warranty company. Based on my experience, this one has never been there when I actually needed them.

Honestly, I think you’d be better off putting the amount you pay them every month into a separate savings account. At least then, when something breaks, you’ll have money set aside instead of paying for a warranty that may not be there when you need it most.

I truly hope no one else has to go through what my family has.

They were quick to schedule a technician to come out to evaluate the problem. The technician was very friendly and knowledgeable. He was quick to diagnose the issue and Choice Home Warranty responded quickly to approve the repair. Overall, a great experience!

It is very easy to get help when you need it. You make a service request without talking to anyone. In the few months I have been a member I have made 2 service requests without any issue.

He capped off the overflow pipe so the pan won’t have water in it and routetrd to secondary pipe.

Our plumber who was careful, considerate and knowledgeable. He even came back when I called to say the water was only tepid. He adjusted the temp and even took the time to check our faucets to accrue good flow and cleaning up the one in the kitchen.
On the negative, it would have been nice to have had advanced notice of extra charges. Apparently the warranty does not replace completely especially since this company had already denied a claim for breaker box repair.
I will be looking elsewhere in the future.

Choice Home Warranty works well for very minor issues when the cost of the repair is small. However, when it is potentially large, like an air conditioning system, they delay assigning a technician for days to force you to get your own. Then they will not reimburse you because of their failure to find a technician to fix the system.

I purchased a three-year Choice Home Warranty plan in April 2026, with coverage beginning on May 29, 2026. Within days of the policy becoming effective, my refrigerator stopped working, and I filed my first claim.

The service process was frustrating from the beginning. The original technician appointment was postponed by more than two weeks, leaving us without a working refrigerator. After I contacted Choice Home Warranty, another technician was assigned and diagnosed the problem.

A few days later, Choice Home Warranty denied my claim, stating that the refrigerator’s location caused excessive heat and led to the failure. I strongly disagreed with that conclusion. The refrigerator had been professionally installed, had remained in the same location for more than 10 years, and met the manufacturer’s required clearance specifications.

The originally scheduled technician eventually inspected the refrigerator and told me the control panel had failed because of a component or design issue, not because of its location or ventilation. In my view, this contradicted the reason given for denying my claim.

This experience left me disappointed with the claim review process and the value of the warranty I had purchased. I also had another claim involving my air conditioning system that was denied, which I plan to describe separately.

My purpose in sharing this experience is to help other consumers carefully research home warranty companies, read the contract terms thoroughly, and understand how claims may be evaluated before purchasing a plan.

I have retained the denial email, service correspondences/records, and related documentation supporting the facts described above.

This is my first time using Choice Home Warranty and going on line and requesting service was so easy. I had a technician assigned in a timely manner.

The technician was timely and did the repairs.
However, it took 5 days to get the appointment!

David was the person who helped me sign up and he was so kind and helpful and got me a great deal

I filed a claim with Choice Home Warranty on June 15, 2026, after my HVAC AC unit stopped cooling. What followed was a textbook demonstration of how this company avoids paying legitimate claims.
My claim was passed between multiple HVAC companies — some simply never showed up, and one refused to even perform the testing Choice requested, citing the unit's age. After repeated delays, the technician who finally arrived, from Aero Flow HVAC, diagnosed an "empty system": refrigerant had leaked out due to the unit's age and worn, corroded coils. He stated plainly that this was a routine, unremarkable diagnosis.
That report, along with video and photo documentation, was submitted to Choice. Their response was not to accept their own assigned technician's findings — it was to send a second technician, from a different company or their offices, to gather additional photos and video. There is no reasonable explanation for this other than what I assume to be dissatisfaction with a diagnosis that would have required them to pay the claim.
Based on this second technician's material, Choice denied my claim outright. The denial letter offered nothing but vague, boilerplate language: the failure "does not constitute normal wear and tear" and is "excluded from coverage." No specifics. No connection to the actual diagnosis on file. This is not an oversight — it is possibly a pattern. Assign a technician, hope for a diagnosis that favors you, and if it doesn't, send another one until you get something you can use to deny the claim.
I appealed. I spoke directly with Case Manager Dezire T on July 22, 2026. She told me the claim was denied due to "physical damage" allegedly visible in the second technician's video — damage never mentioned anywhere in Aero Flow's original report. When I pointed this out, she confirmed the "damage" came exclusively from the second technician's footage, not the first. I asked whether either technician had indicated the damage could simply be the result of normal aging. Her response, verbatim in substance: it doesn't matter how the damage occurred — once damage is observed, the claim is denied. No consideration given to the actual cause. No accountability for the contradiction between their own technicians' findings.
This company will collect your premiums without hesitation. When it comes time to honor the contract, they will manufacture ambiguity, disregard their own evidence, and deny your claim regardless of the facts. Do not rely on Choice Home Warranty to protect your home systems. Read the contract in full and understand that "wear and tear" will be redefined, however necessary to avoid payout.

Sales person was helpfull & knowledgable, helped with a good price, gave impression that he may have been in a bit of a hurry. Otherwise things went well.

After a few problems finding someone in my area I finally got took care of by the nices guy i’ve met Pierce Cooper works for Pro.?? construction he fixed the main problem & clean up after himself When you call & make a claim make sure they listen to you my case ; a/c leaking in floor & has drained in the cross over duct So that didn’t get replaced and gonna be another $85 to do which was part of the original job

Mark was very professional and knowledgeable. He came on and took care of business.

I submitted a claim for my In-Wall air conditioner (going through a brick wall so the size was very specific). First, they gave my claim to someone who didn’t show. Then they sent someone who showed up assessed the air conditioner took my 100 dollars and never came back and they couldn’t contact him. Then they gave my claim to a guy that called and said he can’t come out because they promised him one hourly rate but the link they sent him reduced his rate significantly. When I told them that they told me to find my own repair person for reimbursement. I called someone who came out and charged me 150 to assess the AC and I was told to submit the invoice for reimbursement which I did. Later he found the part, but it cost more than the AC. So, they told me to purchase and ac for reimbursement. While we were looking for an AC I followed up on the reimbursement for the 150 which they said I had to wait 30 days for. OK. I submitted the receipt for the replacement AC but they wouldn’t pay the total cost of 804 dollars. They were paying 741, which if it was infuriating enough that 741 included 150 for the initial call, which is ridiculous. They paid less than 600 for an 800 air conditioner. Worst experience ever with a home warranty company! Account Cancelled!!

Great service time and response to our issue.

Rep was patient and provided details when answering all my questions. Felt no pressure to sign up.