Liberty Home Guard Recenzje 

Fabio was able to review the claim on the spot and to clarify the current step in the process. Finally someone that could walked through the process after 6 failed calls.

Great work, easy claims and reasonable claims

I was told explicitly that I am getting the same coverage that I currently have. It can also be confirmed on the recorded line. But when I get the agreement it does not have the ad on items. Another issue is they always try to oversell using scare tactics like price will go up so buy today for next 3 or 5 years. Very frustrating. I have been on hold for over 10 minutes as I write this review to resolve the ad on item issue which should have taken care of at the time of renewal.

I had a very disappointing experience with Liberty Home Guard. I filed my first claim and quickly realized the claims process is far too slow. First, they send a technician to diagnose the issue. Then you have to wait for the technician to submit the diagnosis, wait again for Liberty Home Guard to review it, and then wait even longer for a determination before any repair can move forward.

When you have a broken appliance or home system, you don’t have days or weeks to sit around waiting for multiple layers of approval. The entire process is frustrating and inefficient.

Unfortunately, because of this experience, I decided to cancel my home warranty. I was looking for peace of mind and prompt service, but that’s not what I received.

Ricky was great but, L. H. G continues to fail. We are at day 62 without no resolution in sight. How is this your business model? I welcome your feedback. Do NOT apply the low rating to Ricky. He was quick and efficient. He gets 5*

Luis Pena was pleasant and helpful.

Eric Voelker provided excellent customer service. He helped correct a few issues with my billing. All the while, Eric was very pleasant and understanding. Well Done Eric!

Lucas was very patient with me because this is the fifth call. I have made about the same problem and he was able to calmly and efficiently correct the problem.
It took him a bit of time and three different password attempts, but finally we were able to get me logged into the portal and I am extremely happy that I have such a knowledgeable, professional individual handling my case.
Personally speaking, I believe Lucas deserves a pay increase as well. I think he would work quite well teaching other professionals from your organization, how to handle difficult situations.
I hope you keep Lucas around for many years because he has an asset to your company. Thank you.
Kenneth, W Moncrief

I am filing this formal complaint against Liberty Home Guard (LHG) for bad-faith claims handling, breach of contract, and deceptive trade practices regarding my residential service contract. LHG has engaged in a pattern of misrepresenting their contract terms, denying a claim based on an unverified diagnosis, and utilizing coercive settlement tactics to avoid paying the $1,500 policy limit for a covered air conditioning failure during a Texas heatwave.

This company is a SCAM. Buyer beware. Won't assign a technician for a week +. The technicians they do assign are barely able to communicate, and sound like they are operating from a call center in another country. Once a technician does come, Liberty Home Guard won't give you a resolution for weeks, if at all. I have been displaced from my home with a broken AC unit in Phoenix Arizona for TEN DAYS with not one word, not an email, no phone call, nothing from LHG. When I call, 'customer service' is incredibly rude and refuses to transfer me to a supervisor.

When I placed my claim, Liberty got back to me in less than 24 hrs. They determined over the phone that my garbage disposal needed to be replaced — which saved time and money on unnecessary technician visit and expense. The cost/coverage for the replacement was thoroughly explained and then I was patiently guided through the process of accepting the new item. Liberty took care of finding a comparable replacement item, ordered it, and chose the company to install it and remove/discard the old one. The cost of the new garbage disposal and all but $50 of the installation/removal charge is covered by my Liberty policy! They made it super easy and saved me a lot of money!

Renewal process was smooth and convenient.

Very Poor and Unsatisfactory Customer Service
I am extremely disappointed with the level of customer service I have received from Liberty Home Guard regarding my dishwasher claim.
I opened my claim on June 18, 2026, and more than a month later, my dishwasher is still not repaired.
The claim was initially assigned to a technician who failed to appear for the scheduled inspection appointment. After speaking directly with the technician, we agreed on a new appointment date; however, the technician failed to appear a second time.
When I contacted Liberty Home Guard again, I was informed that the technician had experienced transmission problems with their vehicle. I rescheduled the appointment, and on the next day the technician eventually arrived and diagnosed the dishwasher.
Shortly afterward, I was notified that a follow-up appointment had been scheduled to install the replacement part. Unfortunately, a different technician arrived for the repair. After installing the replacement part, he determined that it did not resolve the problem. Before leaving, he stated that he would contact the appropriate parties with an updated diagnosis so the repair process could continue.
That was over a month ago.
Since then, I have called Liberty Home Guard numerous times seeking an update. After several calls, I was finally informed that the delay was due to a dispute between Liberty Home Guard and the technician, who allegedly refused to provide the updated diagnosis until he was paid. As the customer, I should not be impacted by payment disputes between Liberty Home Guard and its contractors.
On July 20, I contacted Liberty Home Guard once again to request a status update. Unfortunately, I was given the same response: no updated diagnosis, no repair plan, and no estimated timeline for resolving my claim.
This experience has been extremely frustrating and unacceptable. I have spent over a month waiting for a repair while repeatedly following up with Liberty Home Guard, only to receive the same explanations without any meaningful progress.
I expected Liberty Home Guard to take immediate action by assigning a qualified technician, completing the diagnosis, and repairing my dishwasher without further delay. Unfortunately, they failed in this task. The repeated missed appointments, lack of communication, and failure to resolve this claim demonstrate poor customer service and unacceptable business practices.

Sam was professional and offered me 3 options. He was ultimately able to resolve potential barriers of me being able to maintain service.

Signed up with Keith this morning. I was having major issues with my current home warranty company. Keith was very knowledgeable about the industry. Sold me on Liberty Home Guard having customer service calls handled in the U.S and a 24 hr. Emergency number. With my current provider, I get a new person every time I call so it always seems like I'm starting all over.

Stephanie was very patient and kind with helping me navigate my claim process and resolution. Your company is blessed to have her on your team.

Very helpful

Excellent service

Lucas Marin helped me in less than 5 minutes. Was expecting to be on phone long time on A Sunday . Thank you Lucas
Dottie