Select Home Warranty Recenzje 

We filed an A/C claim on 06/14/2026. The first technician came. out and diagnosed that the capictor needed to be replaced. I was told that I would have to pay an extra $20 for the part becuase it was a "premium" part and not standard. He replaced the part. Within 72 hours the a/c quit working again. We called Select and was told that we would need to get with the repair person. I was told that his van broke down and was in the shop and it would be a week or mroe before it could be fixed so he would not come back out. We complained to Select and they finally agreed to send another tech. They arrived and said that the motor was bad and needed to be replaced bu they couldn't do it becuase it had to be approved and they did not have the motor. Again, a call to Select. Was told that they would get with the repair person. They assigned the repair person to come back out and do an inspectioin AGAIN. Still no part. The techs came back out and verified. Select said they ordered the part and it woiuld be send directly to us in 4 to 5 business days. The motor arrived a week later. The techs came out 3 days later. IT WAS THE WRONG MOTOR AND WOULD NOT FIT NOR WAS IT WIRED CORRECTLY FOR THE UNIT WE HAVE. I had to return the motor myself. After it was returned, THEN select ordered another motor. Now am told it will be another 3 to 5 days for it to get here and then WE can call the tech and schedule an appointment. Horrible service. I HATE THIS COMPANY AND THEIR REPRESENTATIVES.

Select Home Warranty is deceptive in my humble opinion a bate and switch. I signed up for three years of their warranty service, only to find out that they only cover a percentage of the labor repair cost. I had gotten a quote from a contractor prior , with a much lower price than they wanted. The replace valve they put on my item was so low and the fact that, you pay for any upgrades and have to show them receipts is silly. I wanted them to just give me the $5.00 you approved on this $ 50.00 item Not to mention, it says on their website- you pay a service fee every time a technician comes out. I don’t know if that part is true but if it is true, wow. And, not to mention the bad customer service, , very stressful.

DO NOT TRUST OR USE. denied leak claim, HORRIBLE SERVICE AND CALL CENTER. WASTE OF MONEY. EVEN THE CONTRACTOR ASSISGNED SAYS THE SAME THING.

This has been the worst customer service experience I have ever been through.
Air conditioner went out June 24th with a bad blower motor, capacitor and fan wheel. As of today July 21st, it still isn't working and we have had multiple days over 100 degrees. There is still no end in sight and we are still waiting. They are obviously on no hurry to fix the issue and could care less that we are melting.
We had to wait for them to send out the technician they chose and hired. They didn't like that technician's quote and wanted a second opinion so they hired another. That technician came back with the same diagnosis. Select then told us they have to mail their own parts to our personal address for the repair. We had to wait even longer for the parts to show up snail mail. Now begins the fun part; the technicians they hired won't use the parts supplied by Select Home Warranty. They will only install their own parts. So now I have waited weeks for this whole process that could have been done the same day, but THEIR tech won't do the job. Next, they couldn't find any other different technician to install the parts so they asked me to find a local technician myself. I did and the bid was submitted just as we were directed, but none of that mattered because they ultimately decided to try and just give me $300 and basically said "figure it out". Essentially, they sent me some parts in the mail and $300 and said, "good luck!". I don't know where they came up with that dollar number. I have asked to see the specific calculations on how they got to that value, but they never send it. They did bump it up to $350 later on, but again we have nothing to base that number on and it still isn't enough to pay for installation of their parts. The local contractor I found wants $515 to install the parts supplied by Select, which seems more than fair considering Select can't get their own techs to do it.
According to their contract, if it isn't economical for them to fix something, they can give you cash towards the repair, but be warned that that decision is theirs to make and they apparently can choose any arbitrary dollar amount to give you. So if the fridge, furnace, or whatever you think is covered costs them more than a few hundred dollars you are out of luck!
Also, don't expect to speak to a supervisor or escalate things to try and expedite anything. I have asked over 5 times to speak with a supervisor and have yet to get that call back they always promise.
Take whatever horrible customer experience you have had, heard about, or seen on TV and multiply it by 10. Most of the representatives in the Philippines or some part of Asia where their phone number goes are honestly trying to help, but apart from the script they read to you every time you call, they can't and don't help. It's the most frustrating experience you will ever endure.
If you are shopping for a home warranty or have any option other than Select Home Warranty, I would choose another option. I sure wish I had

Do not waste your money
Do not waste your money, they will try everything to get out of assisting you. If that is not the case, they had no success in assigning my claims. Kept them for 3 years, which was my fault. When I tried to cancel once they were so sincere about doing better and understanding. Right afterward unassigned claims continued. They finally responded and denied a large cost. They looked for every reason to do so. If there is something positive, most likely fake.

So far I am giving the company a negative if I could. First claim they denied becayit was a garbage disposal and they would not even send a technician. They said I should fix or replace and they will reimburse $75
Two weeks ago I submitted a claim for a cloths washer, 3 days passed and I had to contact them to schedule a technician, finally one was scheduled but they never show up or call. I call them and rescheduled another appointment and I am still waiting, they are now 1 hour pass their promised window time
I will update when there is progress

Be aware of Select Home Warranty and the language they use in their contract. I had water backing up in the shower. They sent a guy out who was very professional and courtesy to look at the problem he discovered the problem was with a line that tied into the drain in the basement. They refuse to fix the problem because they consider basement plumbing outside the home. How can basement plumbing be outside the home when it is within the structure of the home. That is the trickery of this company hidden in pages and pages of sections and sub titles. I hope you do not have the misfortune of thinking that the monthly fee you pay every month for peace of mind is not ambush when something happens by the fine print of some section.

Absolutely abysmal service! First, BEFORE I bought the policy everyone I spoke to was American. Now that I had to file a claim: only foreigners, whose English several times I could barely understand. On one call, I asked the person to transfer me to another agent because I could barely hear her, and when I could, I had to ask her NUMEROUS times to repeat what she had said because I couldn't understand her. Her response: "I can hear you fine."

Second, the problem I was having was with sewer gas leaking in my house. The plumber they sent to evaluate the problem told them that the problem was that I did not have a trap in my basement floor drain. The one reason they denied the claim was that the warranty does not cover previous work that was done improperly. I told them that the work was done properly for the time that the house was built (1900); a trap was not required back then. They refused to discuss it further.

Then they said my plan only covers indoor plumbing. The floor drain where the problem is is embedded in my basement cement floor--so much so that part of what the plumber said would have to be done is digging up the cement floor around the pipe. I said that if a pipe embedded in a wall of my house sprung a leak, wouldn't they have to cover the cost of opening the wall to get at the pipe? Again, no further discussion allowed.

Finally, I said I wanted a refund on the remaining part of my contract. Directly from the contract summary: "Can Opt Out for a Prorated Refund." As you can see, no mention of them informing me now that there is a $75 early termination fee.

I know that somehow they have received good reviews, but even the plumber told me that they are absolutely the worst at denying claims. The financial advisor, Dave Ramsey, says to not get car/home warranties, because these companies make their money by denying claims: I should have listened. Hope you will be wiser than I was.

This is the worst warranty company! I have had service calls 4 times, and not one time have the repairs been taken care of. The prices are not much less than American Shield Warranty. The plan I chose was the silver plan that cost $45.93 with a VA discount. I'm aware that they give you a promo price, and it will increase after the first year. I chose a plan that will replace up to $2,000.00 on each appliance. SHW, for the plan I chose and was unaware of, only covers $500.00 per appliance. If that appliance is repaired and they cash out, they deduct the repair from the $500.00, and that's what you get for the cash out. That is not what I call protection. I paid $47.99 for 2-years at $1,151.76 for NOTHING! They should be responsible to explain exactly how their plan works verbally. I made sure I asked all the questions with all the warranty companies before I signed with American Shield. WARNING: DO NOT CHOOSE SELECT HOME WARRANTY; there are better companies that will give you much better coverage.

Purchased contract Aug 2025. Microwave hood lock broke and contacted SHW for replacement. I was advised I would have to purchase and replace the part myself and then send receipts of proof of purchase for the parts. I was told the claim paid $95. By February 2026, I still had not received the reimbursement check so I sent an e-mail requesting cancellation of the policy and advising they were no longer authorized to deduct money from my account for the policy. It is now July 2026, and I just received a check for $22.13. It is 11 months later and SHW sent a partial reimbursement check. I called to cancel the account and was told my contract states I owe $85 to cancel the contract. I told them they were in breach of the contact which makes it non enforceable. I'm cancelling the credit card so no further charges can be made on it. Fraud and scam company in my opinion.

ZERO ⭐! The WORST COMPANY AND CUSTOMER SERVICE EVER!!! STAY AWAY!
THEY ASSIGNED AN UNLICENSED
ELECTRICIAN TO TO REPAIR OUR HOT TUB , WHO PUT IN WRITING A DEATH THREAT AFTER WE DISCOVERED THEY WERE UNLICENSED. FRAUDULENT COMPANY POLICIES EXECUTED BY CALL CENTER IN EGYPT. WILL NEVER CANCEL AND REFUND YOUR POLICY! DENY, DENY, DENY!
Never refunded even after they put in writing in a two-page letter that they would refund me to the Pennsylvania Attorney General!!
Pennsylvania Attorney General is investigating them based on our complaint. They do not honor policy coverage. Deny, deny, deny, and refuse to cancel and refund policy after more than 4 attempts and hours of phone calls.

RUN, HIDE, DON'T WASTE YOUR MONEY ON SELECT HOME WARRANTY. IT MAY BE CHEAPER, BUT YOU'LL FIND OUT WHY. Great sales people, but when you put in a claim it will be denied. Every customer service rep is outsourced & can't speak English well. I've only used this once in 10 months and I feel this is a rip off!!

Since I became a customer who needed to file a claim, everything has gone wrong! My first in-warranty claim took nearly a year for them to send a tech and do the repair work. The second claim has taken over 3 months, so far. The customer service is nonexistent. The staff are all given the same script from which to read, and no one seems to be able to think for themselves or read information from previous contacts before they make you waste time telling them the same things over and over and over again. They are super cheap with their service technicians, so many companies will not dispatch for them anymore because Select either takes months to pay them, or they do not pay them enough.

For my most recent claim, I had to find a technician to do the work myself, and Select will only approve about half of the cost for the parts and labor! Select lied to me over and over and over again, telling me they "would find a technician for me," "someone will call [me] within 2-3 hours," "you will receive an email from Dispatch within 1-2 business days." To make matters worse, they have sent emails threatening to close my still-open claim because I was not following up on it; themost recent email was the day after I called and spoke with a rep for over an hour about the fact that they were not trying to find anyone to do the repair at my house that I filed a claim on in April! Don't trust them or anything they say to you...It is all lies!

This company is 100% a scam. It is the biggest ripoff scheme, after Bernie Madoff. I'm not sure why it is still in business. There are class actions lawsuits, thousands of small claims suits. How is this allowed in the USA? There is virtually no way to escalate issues. No way to speak to a manager. So sick of hearing "sorry" "sorry" "sorry"... Sounds like AI responding to issues, concern, ... They say they will respond within 24 hours. We have been waiting 8 days now to get our home HVAC unit repaired and it's only in the high 90's in NM. These people are horrible. Biggest fraud.

Stay far away from this company. They will wash their hands of any claim by finding any loophole possible and call it a “resolution”. Do not recommend. 0/5 stars.

Do not waste your money with Select Home Warranty. We've had the policy almost a year. Our microwave's turntable stopped working and it is not heating food properly. I filed a claim on Monday (7/13). I hadn't had anyone reach out me, so I called today. Apparently they sent me an email this past Monday (which I never received) stating they would not send a technician to repair nor replace the microwave. They will only provide us with $95 to replace it ourselves. It is an over-the-range microwave. To purchase a new microwave alone ranges from $275-$400; not included the fee to have it installed! This company is a total joke. Do not give them your business, as they will rip you off when you file a claim.

I made a warranty claim via the online portal. I described the issue and made an attempt to diagnose the problem. In the diagnosis, I used the word "sensor" pertaining to a garage door opener issue. The claim was immediately denied because sensors are not covered. I proceeded to call their customer support line and describe the issue with the garage door opener. The representative agreed that I chose the wrong wording and submit an escalation describing the issue and that the word sensor was made in error and what the actual issue was. The escalation was immediately denied as well. The reason for the denial was that I used the word "sensor" on the initial description. The escalation representative acknowledged that I made an error, and that the actual issue was a covered item, however, because I said the wrong word in error during the initial description that the claim was still denied.

Basically - even if it is a covered item, and everyone you speak with acknowledges that it is, if you don't pick the exact correct wording of the issue.... your claim will be denied.

Upon cancelation of the contract after this, the retention representative acknowledged that this was not handled correctly and offered to now have someone come handle the claim. It shouldn't take cancelation for them to address an issue that is a covered item.

This company is fraudulent!!!!!!
They reinterpreted the information provided by the technician that came out to fix the air conditioner and said it was electrical. It was not electrical and my elderly mother is sitting in the hot house and its expected to be 105 degrees today. I am getting her out of there. But needed to share this info. Spoke with a Tom Gravensworth today and he would not elevate my call to a supervisor and had a snotty disposition.

Terrible company. Claims require multiple calls and emails, and pay only pennies on the dollar. If you try to cancel the policy, they will deduct any paid-out claims from the refund amount. This company is an absolute scam. Not worth the money.

Scam. They refuse to pay ANY labor costs. Even though the policy states it, they won’t. Beware ! They are con artists.