I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more
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Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more
Company replied
On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more
I ordered 2 items separately. Only received 1 item. Getting nowhere with an update on second item. I would not order from Xigoot again. Be aware of their poor service. 21st October I can up... See more
Company replied
2.7
Poor
164 reviews
Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 1 week
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Impossible to try and get a return…
Impossible to try and get a return label from them as Zendesk just automatically says it has replied. It hasn't. Do not use.
15 July 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize for the disappointing experience you had and fully understand your frustration.
We take your feedback very seriously and will review our service to prevent this from happening to other customers.
Please send your details to our customer service email address: service@xigoot.com.Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
'Replacement Fan Experience'
After an unfortunate start, I was sent a replacement Fan immediately Kayee was excellent in helping along the way keeping me posted, Very impressed with the product & service shown & back up when item was faulty definitely recommended..👌
Thank you..!!
17 July 2026
Unprompted review
Ordered 4 pairs of trousers and I…
Ordered 4 pairs of trousers and I wasn’t impressed with the quality or the fit of the trousers. I have emailed customer services several times… even had a chat on line with a bot and was promised a human. Still waiting for the human or a reply to the emails. Possibly the worst customer service I have known for a long time. My advice is stay well clear of this company
20 July 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@xigoot.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Bought a pair of their much advertised…
Bought a pair of their much advertised trousers!!!
Pure rubbish!!
Felt like wearing paper trousers…yuk!!
When I approached them for a refund they said postage to return would cost too much why don’t I sell them or gift them to someone!!!
Useless Chinese rubbish!!!
Don’t waste your money like I did!!
14 July 2026
Unprompted review
Reply from Xigoot
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@xigoot.comwith your order details. We’ll get this sorted out for you.
Customer service
I’m going to go against the trend here.i have just had experience with their customer service. I only wish that uk companies would take a leaf out their books.i had a problem with some trousers, I was sent free of charge two more pairs with no requirement to return the ordinal pairs. OK the trouser aren’t brilliant but they are comfy, easy to wear, and are comfortable. For the price they’re great.
10 July 2026
Unprompted review
Good outcome in the end
I took delivery of some trousers which I needed to return. The process was near impossible as the email format required you to type above a certain line, there were repeated automated responses and there appeared to be no system for returns once I finally got a customer service response. However, after several communications, the service I received was great and the outcome excellent.
22 June 2026
Unprompted review
My order
Got my first order and it was in a post office bag saying sorry for the damage so I got in contact with the supplier and they sent a new one after I sent proof of the postage
8 July 2026
Unprompted review
Used it, then noticed the valve fit
It’s already in my closet with the winter stuff flattened down. Worked faster than I expected, though the first bag needed me to reseat the pump head because the valve connection felt a little picky. After that, the seal held fine, and the plastic has more weight to it than the thin grocery-store style ones I tried before.
2 July 2026
After ordering a jacket in a nice pinky…
After ordering a jacket in a nice pinky colour a duller colour arrived. I immediately got in touch to say it was the wrong colour and would like a refund.
After a few days a reply came back to say that it would cost too much to send back to Asia. I was told to keep the jacket and a full refund would b in my bank account within 10 days it arrived in about 3 days after the email.
I must say I was very well looked after by customer services and this episode wouldn't put me off buying from them again.
Well done all for looking after my request.
19 June 2026
Unprompted review
MultiPants
MultiPants – High Stretch Multi-pocket Durable Cargo Pants
Do not buy, I ordered 2 pairs as the advertised product looked decent and of reasonable quality for the price.
The trousers I received were not what I expected. Very thin material not matching the advertised quality, not waterproof, not scuff resistant and certainly not the same trousers that are on the website, they may look the same design wise but quality is very poor.
I didn't bother sending back as it would cost almost half what I paid and then I'd have nothing, only suitable for lounging around the home.
Avoid at all costs
26 June 2026
Unprompted review
Reply from Xigoot
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@xigoot.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Same old story.
Same old, same old. Crap goods and no answer where to return them to. Anyone got an address?
24 June 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@xigoot.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Very bad experience
Very bad experience, received order not suitable as totally different to advertised item.. Hence emailed them to forward return label and refund of monies.. Have received 8 x emails back from them.. No content in message, just stating email replied to... Complete scam and totally avoiding replies to requested refund of monies and returns label
19 June 2026
Unprompted review
Reply from Xigoot
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@xigoot.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Comfy quick delivery
15 June 2026
Unprompted review
Ordered a ceiling fan 21 days ago still…
Ordered a ceiling fan 21 days ago still nothing has arrived. When I first contacted customer services they sent me a tracker. With this I found out it's coming from China. This wasn't advertised when ordering this product. I've emailed customer services since to find out where it is and have had no response.
I'm guessing I'll either not receive this item and be out of pocket or it will arrive by next summer.
I will not be ordering from this company again
1 June 2026
Unprompted review
Reply from Xigoot
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@xigoot.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Be careful what you order!!!!
I ordered an item, a pair of trousers, which were completely not as advertised. No zip fly and no zipped pockets. when I tried to return, it appears that I ordered a product that was in the video but not the one where you placed the order. Also, you have to pay return postage to China which they even admit is not worth it. A total scam from one end to the other. Beware.
14 June 2026
Unprompted review
Reply from Xigoot
Dear Customer, we take your feedback very seriously. We are sorry that the product did not meet your expectations and would like to apologise for any disappointment this may have caused. If you believe the product does not match its description, please send your details to our customer service team at service@xigoot.com. Our team will assess your situation and endeavour to provide you with a satisfactory solution.
If I could would be a -1 as ordered a…
If I could would be a -1 as ordered a led ceiling fan waited almost a month for delivery and when arrived was missing the adapter what was meant to come with it so can't use it. So not suppling what was advertised don't fool for this shit not worth a penny.
20 June 2026
Unprompted review
Reply from Xigoot
Dear Customer: Thank you for informing us of this matter. We sincerely apologize for the extended delivery time and the product not meeting your expectations. This is certainly not the experience we want our customers to have.
We hope to resolve your issue properly. To resolve this as quickly as possible, please email our customer service team at service@xigoot.com and provide your order number. We will do our best to provide you with a suitable solution.
Thank you for your patience and for giving us this opportunity to address this issue.
Wrong items received
Wrong items received . Emailed several times. No reply back with returns address to return . I have replied to this email and still getting no reply I sent pictures in last week.
2 June 2026
Unprompted review
Reply from Xigoot
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@xigoot.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
Excellent service.👌
12 June 2026
Unprompted review
Two pairs of the "linen look" stretch…
Two pairs of the "linen look" stretch trousers.like 2 old rags.very very cheap.slight stretch on waistband but not much. I'd need to size up from a 16 to a 24 they were so awful. They have a cheek to sell the junk they have ..BEWARE . No stretch and too thin for pyjamas.
Order number Order #XIG135783
5 June 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you for your honest feedback. We are deeply sorry to hear that the size and quality of the product did not meet your expectations. Providing reliable products is of the utmost importance to us, and we understand how disappointing this must be for you. Please send your order details and a brief description of the issue to service@winsunn.com. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable solution. We sincerely apologise for any inconvenience caused and thank you for your support.
Bought 2 x light weight flexible pants…
Bought 2 x light weight flexible pants .They fitted perfectly and I was delighted with them. Did take a while for delivery but no complaints so far. Looking to order more . Thanks
11 June 2026
Unprompted review
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