Vertu Motors  Reviews 

We, Angela and myself have been using Vertu Motors formally Burrows Kia Barnsley for over 10 years and in that time have had maybe 🤔 seven new cars.
Although it is now Vertu Motors-Kia Barnsley the staff have remained at the branch and are the nicest and friendly bunch I’ve ever met at a motor outlet, yes they want to sell you a car but it’s is done in a way that makes you feel comfortable with the process.
We have dealt with most of the sales team and found them to be patient and willing to go the extra mile to make you happy with your choice.
We have a new Sportage and decided to exchange our second car which was a mini for a Kia Stonic used , Chris was dealing with our request but didn’t have what we were looking for in there stock so with the help of Dean they found just what we were looking for and had it brought to Barnsley from another branch, the car was sold to us and the hole proses was relaxed and friendly as usual. Once again excellent service from Chris and Dean, oh and the coffee also helped.
10 out of 10 .

The whole experience of buying my new car was made so easy by Susan Fairchild who was very professional and easy to get on and I felt comfortable with my dealing with her on all levels and have finished the deal with a vehicle I am extremely happy with due the professionalism of Susan in explaining the deal we ended up with which left me convinced that the move to electric was the best move to make for me.

Good communication from the start of my enquiry. Sales person listened to my needs and answered all questions. Prompt service and contact maintained. Friendly staff.

Really good customer service when buying my new car. The sales staff were friendly, knowledgeable and took me through my options clearly. I didn’t feel pressured and they were patient with my many questions. Thanks to Charlotte and Jordan for going above and beyond, a first class service.
I love my new car.

We bought a new Renault Capture and the service we received was excellent everything was explained and talked through all financial options discussed very pleased with the sales staff.

I dealt with Jess from start to finish, I never felt pressured or neglected. Everything I asked I had answered. I left with my new car feeling very satisfied and happy with my purchase.
This is the second time I have used a Vertu franchise and on both occasions I can not fault the service.

We had a really positive experience buying our car, and we would like to say a big thank you to our salesman for all his help. He was friendly, professional and knowledgeable throughout, without ever making us feel pressured.

He took the time to answer all our questions, explained everything clearly and made the whole process of buying the car straightforward and enjoyable. We felt very well looked after from start to finish.

We would definitely recommend him to anyone looking to buy a car. Excellent customer service and a pleasure to deal with!

Great experience from test drive to purchase

Our experience from the very beginning was nothing short of excellent. The customer service, communication and support we have had reassured us throughout and made the buying experience a joy. Lucy was our contact and she was incredibly knowledgeable and helpful. We are delighted with our Toyota CHR and feel confident about the ongoing support we will receive from Toyota. Would recommend highly without hesitation.

Very attentive staff, especially Amy. Everything went smoothly from first seeing to car to collecting it

Went to Nissan Ilkeston for a new Qashqai and could not have been treated better. Was made to feel welcome by all the staff members.
Ordered the new car and nothing was to much trouble for them, they kept me informed all the way through the process until I took delivery.

Visited last Friday afternoon, found car I liked then Did test drive. Drove away in it on following afternoon.
Kin was good and patient in meeting my communication needs by writing down, visual aids and used some gestures. 10/10.
I recommended a friend who then visited the show on following day. She is considering a part exchange when she next visit with her son soon.

Bought a new VW T-Roc, from Skipton VW ( Vertu). Excellent purchase experience, no pressure, no swerved balls, just straight forward discussions throughout. Sarah, the sales exec. is first class and a credit to the business, very knowledgeable, professional, yet informal, which all led to a good experience. Thank you Stuart and Elaine Whitehead

long wait for delivery. staff we're very slow and limited with information. we have motability car perhaps if they were selling a car to us they might have be a bit more infusiast. we've had motability car with nissan for the last 9 years maybe the complacency is due to this. we will definitely consider other dealers next renewal

John and Scott have been fantastic in supporting us through the process of buying our new car, helping us overcome some issues of our own making.
Would not hesitate to buy from them again. First class service.

My Fiesta failed it's MOT requiring significant expenditure to resolve. Within a couple of hours I had a replacement vehicle available to drive away. Outstanding customer service from all invovled. Stuart offered unbiased and helpful advise about my old car & Sam was able to arrange the purchase of the Focus in a friendly, open and honest manner. I would definitely recommend.

Easy process no issues,slick buying experience.Thanks

Super friendly team, especially Ben who made the whole car buying experience a breeze!

From enquiring about a vehicle just over a week ago to collecting my new car a week later, I’m beyond impressed with the customer service at Vertu Vauxhall Lichfield. The whole process was straightforward and hassle free thanks to the support of Ben Berns who was very accommodating and exceptional throughout with extremely good communication. I’m delighted with my new car and look forward to using Vertu Vauxhall Lichfield again in the future! A huge thanks to the whole team and especially Ben 😊

I was looked after from beginning to end. No pressure sales and always a welcome smiling face. No question was too trivial and they had patience.
Joe Cummins took care of me