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Motorpoint Reviews 

28,811
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the car buying process straightforward and pleasant. Many appreciate the efficient service and the stress-free user experience, often highlighting that they felt no pressure during their interactions and were given ample time to browse. However, some customers also noted concerns regarding product preparation and post-sale communication. A few customers reported receiving vehicles with incomplete paperwork or finding that cars were not thoroughly checked before sale, leading to unexpected problems. Others experienced slow or unresponsive communication regarding aftercare, such as missing invoices or general dissatisfaction with service speed.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the simple and efficient sales... See more

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with their purchases,... See more

User experience

Customers had positive experiences with user experience, finding the car buying process smooth, quick, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising helpful and clear communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience at Motorpoint Leeds thanks to Alex. He was polite, and very knowledgeable throughout the whole process. He took the time to listen to what we needed, answered all of our qu... See more

Rated 5 out of 5 stars

This is the only place I'll go to purchase my cars. The service is excellent, staff are knowledgeable and accommodating. I wanted the car checking by a mechanic, they allowed this, when you're spendi... See more

Company replied

Rated 5 out of 5 stars

Decided to buy a new car and went in to the Ipswich store ,was net by a lovely man called Cameron who helped us whilst we were looking ,and then after deciding on one in another Motorpoint store whi... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

Promotion box for Motorpoint

Over 1000 new cars every week

Nobody beats us on price - that's a promise.


4.6

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.6

All reviews

(28,811)

6,187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service!

First time we had bought a car from here, and it won’t be the last, found ourselves the perfect little car, had Tom helping us through the process, he was amazing, nothing was too much trouble, you will definitely see us again in the future.

19 July 2026
Rated 5 out of 5 stars

Exceptional service

This is the 3rd car we have bought within 5 months from motorpoint . I have dealt with Hugh Kearney from day one a genuine guy with a pleasant and helpful attitude knows his stuff. I would recommend this company when buying a car you pay the price of car on website no haggling like other showrooms as they guarantee the price to be lower iv checked and there prices are very fair. A special mention to the young guy who was doing the handover I think his name was raz he was very pleasant and helpful and nothing was too much trouble . Thanks alan / Michelle and jak

21 July 2026
Rated 5 out of 5 stars

Great experience buying a new car

Great experience buying a new car! As always, loads of choice and cars easy to view. Saw a car I really liked, Jack was great with showing me around the car, telling me about all the features and allowing me a test drive. He was then very helpful with the sale when I decided to go ahead. It was also nice to be remembered by his colleague, Lee, who I'd bought my last car from. Very friendly place.

21 July 2026
Rated 4 out of 5 stars

Online payment

Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually helping. Overall the derby staff 10/10 with their service. Bailey and Taylor in the derby store were great.

21 July 2026
Rated 5 out of 5 stars

Kacia was very helpful finding me s car…

Kacia was very helpful finding me s car i wanted

12 July 2026
Motorpoint logo

Reply from Motorpoint

HI Colin,
We're so glad to hear that our team member was very helpful in finding the car you wanted. Thank you for your positive feedback!

Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Excellent service for start to finish …

Excellent service for start to finish as normal thank you so much

20 July 2026
Motorpoint logo

Reply from Motorpoint

Hi Colin,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you received such excellent service and would be happy to share your comments with our fantastic team.

Thank you again for your purchase, we hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Thank for selling me my dream car ……!

Thank for selling me my dream car ……!! My experience was excellent although I did have a bit of an issue with my previous registration documents from my old part ex car ……. I returned next day and it was promptly corrected and gave me peace of mind ……. Thanks for that

21 July 2026
Rated 5 out of 5 stars

Staff are extremely helpful and they've…

Staff are extremely helpful and they've always got a smile on there faces when you walk in.
Ive bought numerous vehicles from the Sheffield branch and wouldn't buy from any where else.
Prices of vehicles are really good

18 July 2026
Motorpoint logo

Reply from Motorpoint

HI Craig,
We are so pleased to hear about your excellent experience and your kind words about our staff always having a smile. We truly appreciate your continued loyalty to our Sheffield branch and are glad you find our vehicle prices really good.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

I bought a car from Motorpoint

I bought a car from Motorpoint last month that didn't have a Sat Nav SD card which was advertised with the car. Ellie from Motorpoint Glasgow followed this up with dogged determination to sort out. She deserves a pay rise if anyone from Motorpoint is reading this thanks.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent place to buy a car

Whole experience from walking in the door to driving away with the car a few days later was so easy. The sales team were very professional and knowledgeable and the range of vehicles and pricing was impressive. We were particularly impressed by Courtney, who finalised our purchase and is a credit to the company.

15 July 2026
Rated 5 out of 5 stars

Caitlyn and Rania

Caitlyn and Rania were super helpful, went above and beyond. Even though I wasn’t buying a car today the manager Caitlyn came outside to have a chat and gave as much advice/knowledge possible. Had an amazing experience would definitely recommend!

22 July 2026
Unprompted review

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