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VetMedi.co.uk Reviews 

5,281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,601 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the online ordering process is remarkably simple and straightforward, allowing them to complete purchases without any trouble. Consumers also appreciate the remarkably competitive pricing on medications compared to traditional veterinary clinics, alongside fast and dependable delivery services. Buyers consistently praise the excellent packaging and the helpful assistance provided when managing prescriptions and product inquiries. Some reviewers were not happy with delivery delays, noting that shipments occasionally took longer than expected to reach their destination. A few individuals expressed disappointment regarding longer dispatch times and occasional communication hurdles encountered during the ordering journey.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly... See more

Order

Customers had positive experiences with order, highlighting a very simple and straightforward process.... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, reasonable prices,... See more

Price

Clients share positive opinions on price, highlighting that the medication is much cheaper compared to local... See more

Product

Users describe positive interactions with product options, highlighting competitive pricing and a good range... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my dogs supplement in good time . It was cheaper than a lot of other sites Sadly I had to return the supplement as my elderly dog was put to sleep, 2 days after receiving the package. The c... See more

Company replied

Rated 5 out of 5 stars

I made my first order with VetMedi last week and I received an excellent service from them. They kept me updated on my order status and it arrived on time. I was very impressed with how well my item... See more

Company replied

Rated 5 out of 5 stars

Thank you vetmedi, our cat has been diagnosed with heart disease and will be on medication the rest of his life, currently 2 tablets a day. Vetmedi were able to provide the tablets at a fraction of... See more

Company replied

Rated 5 out of 5 stars

Ordered medication for my aging dog. Needed it fairly quickly as we were heading away on holiday. Rang Vetmedi and explained my situation and they sorted it all out with no fuss and great speed. Meds... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. Pet Store
  3. Pet Supply Store
  4. Veterinarian

Written by the company

Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(5,281)

3,431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time order - good result!

Never used this firm before this order, but we were directed to them by a trusted veterinarian. We needed new medication and they could provide it.
Very efficient service, clear communications and the goods arrived as promised. You can’t ask for any more! Will certainly use them again.

28 August 2026
Rated 5 out of 5 stars

Very quick response

Very quick response, needed product delivered overnight

28 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your 5-star review! ⭐ We’re delighted to hear that you received a very quick response and that we could arrange delivery of your product overnight. We really appreciate you choosing VetMedi and taking the time to share your experience. 🐾

Rated 5 out of 5 stars

Medivet great service phone up for my…

Medivet great service phone up for my staffys scrip nice staff always sent out get it next day or day after well packaged.

28 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear you’ve had such a great experience with VetMedi, from speaking with our friendly team to receiving your Staffy’s prescription promptly and well packaged. 🐾 It’s wonderful to know we’ve been able to make things easy for you. Thank you for choosing VetMedi and for your continued support!

Rated 5 out of 5 stars

Prompt service

Despatched expediatly once prescription received from vet . Thank you

27 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your 5-star review! ⭐ We’re pleased to hear that your order was dispatched promptly once we received the prescription from your vet. We really appreciate your kind feedback and choosing VetMedi for your pet’s medication. 🐾

Rated 5 out of 5 stars

Easier getting repeats then the vets

I could not be happier with everything like the response and delivery and service. I would recommend them to anyone.

27 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you so much for your wonderful 5-star review! ⭐ We’re absolutely delighted to hear that you couldn’t be happier with our service, communication and delivery. Your recommendation means a great deal to the whole VetMedi team. Thank you for choosing us, we look forward to helping you and your pet again in the future! 🐾

Rated 5 out of 5 stars

Faultless from ordering to delivery

Faultless from ordering to delivery. Exactly as ordered.

25 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear that everything went smoothly from ordering through to delivery, and that your order arrived exactly as expected. We really appreciate your kind feedback and your trust in VetMedi. 🐾

Rated 5 out of 5 stars

I have already given this product a 5…

I have already given this product a 5 star review.

27 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your continued support and for giving us another 5-star review! ⭐ We’re so pleased to hear you’ve been happy with the product and your experience with VetMedi. We really appreciate you taking the time to share your feedback and choosing us for your pet’s needs. 🐾

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

26 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your 5-star review! ⭐ We’re delighted to hear that you were happy with our quick delivery. We really appreciate you choosing VetMedi and look forward to helping you and your pet again in the future. 🐾

Rated 5 out of 5 stars

Rapid delivery with no inconvenience

Rapid delivery with no inconvenience

26 August 2026
VetMedi.co.uk logo

Reply from VetMedi.co.uk

Thank you for your 5-star review! ⭐ We’re delighted to hear that your order was delivered quickly and without any inconvenience.

We really appreciate you choosing VetMedi and taking the time to share your feedback. 🐾 We look forward to helping you and your pet again in the future!

Best wishes,
The VetMedi Team

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