Ulys Reviews 

Very efficient service

Very good I'm not losing time

Simple et pratique au quotidien

Great and efficient system to get the transporter, super easy.

I’m really disappointed with my experience with Ulys.

First, it took more than 15 days for the badge to arrive. I received it literally 2 hours before leaving for my holiday.

Then my Belgian bank unexpectedly rejected the €1 SEPA direct debit. Since then, my badge has been suspended and I have spent hours trying to contact both Ulys and my bank to resolve the issue.

The most frustrating part is that it seems almost impossible to contact Ulys. Their help section says “Contact our Ulys debt collection team”, but when I follow the steps there is simply no option to actually contact them. I also received an email from a no-reply address telling me that I could reply to the email, which obviously doesn’t work.

I’m driving a UK car in Europe, so having to reach across the car to take toll tickets is extremely inconvenient. Ulys was supposed to solve exactly this problem, but I was only able to use the badge for one day during my entire holiday.

I’m happy to pay anything outstanding and reactivate the badge, but I simply cannot find a way to do it.

Ulys really needs to improve its customer support and offer alternative payment methods, such as linking a debit or credit card to the account instead of relying exclusively on SEPA direct debit.

Very buggy and frustrating experience overall.

Fast and efficient

Virtually impossible to find out how to cancel and return a tag.
Almost as if they want you to give up so they can keep collecting a monthly fee.

Réception rapide du badge.
Application efficace : visu des paiement en direct + modification des options à tout moment.
(Dommage car plus de point de vente afin de demander des renseignements.)

Initially the badge and billing process worked well - I was invoiced via my online account and settled those invoices without issue. I then changed my UK Bank Account, went to the Ulys site to change the IBAN details and from that point on received zero support from Ulys. I have set up and tried 3 different UK Bank accounts (HSBC Checking (not SEPA compatible); HSBC SEPA compatible but not recognised by ULYS; Wise (SEPA compatible but not with the ULYS system requirements. My French is not up to a telephone conversationm with their support people. Upshot, extreme frustration with no particular assistance coming to UK clients. Have posted my badge back to them and gone over to Fulli - far, fgar superior and about the same cost.

Avoid these at all cost, unless you love hazzle and a customer service that never read your questions before answering.

It is so comfortable

So I ordered a telepeage badge - it was taking a long time to arrive - held up at la Poste - I wrote a review about the delay and then was told that another badge was sent to me - the original badge has now arrived in my post box but now it has been cancelled by ULYS and not useable
The second badge has not arrived due to further delays at La Poste - I leave tomorrow evening too drive to the UK - so I will still have no badge - well I will have one badge - cancelled unusable and one delayed in La Poste system again. And no way to contact anyone today or tomorrow at ULYS to resolve the issue - another 5 day a week problem
Also no way to access help online.
It's exhausting - I will cancel both badges on my return from the UK - waste of time unless you order well in advance of your trip - by weeks and never in August!

Easy to use and makes driving through tolls a breeze.

Great tag, easy to order, easy to use. Always works. Monthly bills.
The application is a pain and should be reviewed

Excellent service, réception rapide du badge, explications claires et très bon site et application mobile !

⭐️Rapide à l’expédition
⭐️Simple & Efficace à l’usage
⭐️Facile à fixer
⭐️Pratique pour nos trajets
⭐️Gain de temps