Used the Fulli Tag for the first time in Spain and Portugal in our Motorhome during September and October. Worked perfectly. Itemised invoice, with breakdown by Toll operator received and Dire... See more
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See what reviewers are saying
Changement de badge qui n'a plus de pile impossible par l'application : dommage. Renouvellement via le site OK sans problème. Rapidité de livraison impec. Par contre je déplore que le retour de l'a... See more
J’ai souscrit à un abonnement avec 2 badges. Mise en service facturée mais un seul badge à disposition. J’ai demandé le second badge, que j’ai reçu … et mise en service de nouveau facturée. Tout fon... See more
J’ai cherché une alternative à un autre prestataire irrespectueux et j’ai trouvé une solution plus simple et rapide adapté à mes besoins. « bye-bye VVD » Now Î’m careFULLI with that !
Company details
About Fulli
Written by the company
Contact info
36 rue du Docteur Schmitt, 21850, Saint-Apollinaire, France
- 0 806 00 40 04
- https://www.fulli.com/aide-et-contact
- fulli.com
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Commande badge
Service nikel
Frustrating experience before even receiving the product
We ordered our badge 20 days ago, but it never arrived. Since we're leaving on holiday in about a week and a half, we started to get worried. What made it even more frustrating is that my brother ordered his badge two weeks after I did, yet he received his before us.
The tracking information showed that our badge was still in France, so we contacted customer service. They told us the solution was to send a replacement badge, and we agreed, hoping it would arrive before our trip.
However, just one day later, the original badge was finally delivered. Unfortunately, it had already been blocked because the replacement had been issued.
We called customer service again and asked them to cancel the replacement and simply unblock the original badge, since we already had it in our possession. They told us this was impossible. They also couldn't tell us when the replacement badge would arrive. The only solution they offered was to visit one of their shops in France to resolve the issue.
To make matters worse, we had already received the invoice for the badge.
The customer service experience was also extremely disappointing. They only speak French, despite this being an international product. Their website is available in Dutch and English, but if you need assistance by phone, you're expected to communicate in French.
Overall, this has been a very frustrating experience. We still don't know whether we'll have a working badge before we leave for our holiday, and customer service has been unable to provide a practical solution.
I had a pleasant and effective contact…
I had a pleasant and effective contact with customer service. Helpfull very friendly
RIP off company
RIP off company, they told me I needed to change my badge because the one I had wouldn’t work anymore they then charged me €30 saying it was lost as I hadn’t returned the old non working badge
My questions were answered
My questions were answered re use in Italy and new telepeage Nomad + delivered promptly.
May use AI-assist with repliesRead more
Scammers
Scammers. Received a badge that is impossible to activate. Their chat doesn't work, their phone number isn't real. No way to contact them and stuck with a non-working device.
Reply from Fulli
EXCELENTE TODO
Restitution ancien badge contre plus…
Restitution ancien badge contre plus récent .
Procédure très simple, bien passée.
Service impeccable.
Simple sut le site internet pas possible sur l application
e renouvellement n est pas possible sur l application, il faut aller sur le site internet ce qui esr maintenant depassé.
Au top
Recu rapidement le badge de telepeage.
Premier test ce week end . Impeccable. Passage aux barriere sans probleme.
Changement d'un badge défectueux rapide…
Changement d'un badge défectueux rapide et efficace.
La gestion du retour de l'ancien badge également efficace, car j'ai eu un retour de Fulli confirmant sa réception.
Efficace
Super, badge reçu rapidement et facile à installer. Passage au péage effectivement simple et rapide, conforme à mes attentes !
Badge worked fine but the payment…
Badge worked fine but the payment system is not good. I've been contacted about not paying the first month, July, after my bank details were approved. Sorted that then no bill for August and September until October! I'd contacted Fulli in September about the lack of billing. I gave up. No flagging of the bills posted in October. I'd given up checking so I only spotted them in April. I've paid after my first card was rejected but find my account has been closed. Contacted Fulli but no response. Some of the site is in French no translation. Very disappointing.
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