TJC Reviews 

Quick delivery and reasonable prices

The jewellery here is unique and introduces, among other things, moissanite, vermeil gold and lab created diamonds which I don’t generally see so strongly included elsewhere. There are lots of interesting things to do on the site, including £1 auctions which are fun. Their best quality is the customer service, which surpasses anything I’ve seen offered anywhere else on a free site. There are many ways to get in touch, all of which are responded to promptly with real help. I wish I could afford to buy more there, sadly not an option at the moment!

Love TJC been with them for 16years now and still highly recommend them Love everything about them. Great presentation and great service.

The bracelet is too small for an adults wrist. The necklace does not, will not lay flat. Very disappointed with my purchase.

Was absolutely delighted at first the cost of these beautiful earrings and secondly wow the gift box was a delight and just stunning and at no extra cost was amazing. Will be getting these earrings for Xmas gifts as my friends will not be disappointed. Thank you TJC for making stunning jewellery at a fantastic affordable price. ⭐️⭐️⭐️⭐️⭐️ 🥰

I am writing this to warn others. TJC actively preys on vulnerable and elderly individuals.

My mother has Alzheimer’s disease, and I have a legally registered Lasting Power of Attorney (LPA) in place to protect her and manage her affairs. TJC reluctantly read and acknowledged the LPA, yet they cynically continued to sell to her anyway. When I discovered this and confronted them, they told me to put my complaint in an email, which I did. Worse still, when my mother called to place another order, TJC staff explicitly told her that her account had been blocked "under instructions from her daughter." This gross breach of care and professionalism caused my mother to become incredibly stressed, agitated, and angry. Because of the paranoia and distress they triggered, she refused to allow her two daily carers into the house, completely disrupting her care routine and endangering her well-being. To top it off, when I wrote to them to address this absolute catastrophe, they completely ignored my emails. They are refusing to acknowledge me, so I will shout it from the rooftops. TJC cares only about profit and will gladly exploit individuals with cognitive decline. They have zero ethics. Avoid this company at all costs.

Hugely disappointed with this channel. My TJC plus plan was auto renewed, no email was sent by them regarding this.
The payment was taken out of my account on the 21/08/2026. I contacted TJC customer services and they said they will cancel my plan and will refund me the money within 24 to 48 hour.
Didn't hear anything back from TJC and no refund received.
I again contacted customer service team on 28/08/2026 and they stated that they couldn't process the refund as my bank rejected the fund. This was a lie as I spoke to my bank and they stated they didn't receive any communication for the funds to be refunded.
The advise said they will need to the bank transfer and the payment will be in my account again in 24 to 48 hours. No payment received on Wednesday 02/09/2026.
Again called customer service and they said it will take 5 days to clear, I told the agent to mark this as urgent.
Called back on 04/09/2026 and the refund hadn't been requested still. I asked her to explain the reason why it has taken 2 weeks and still no refund received. she said something to do with international refund and it can take time. She advised money will be received by the end of Friday.
Called back today 07/09/2026 and the advisor stated that the refund was only initiated on Friday 04/09/2026 and will be in my account by the end of the day.
I asked her to explain the reason that it has taken over 2 weeks for the refund, she couldn't give me a proper answer and kept apologising. she only offer me £10 voucher.
This company is a scam, loves to take your money but hesitate to refund you

Fast efficient service and quality goods.
The couriers are the only real improvement that could be made.

Quick delivery always good service and fantastic jewellery well pleased thank you Susanne Nicholas

Was really surprised at the quality of the product, everything went well really happy

In General all good only one thing I don't like as you charge the cost separately for every jewellery and they come in one parcel. Thanks.

TJC is my favourite store. I have purchased jewellery and non jewellery items and I am always very pleased with my purchases. My latest purchase is a jade pen which is not only practical but beautiful. This is for my son’s partner and I’m sure she will love it as soon as she sees it. Where else are you going to find items like a jade pen? Only from TJC.

I am pleased with my experience at tjc. The item I ordered is just as described in the presentation. I was notified when the item was shipped and given a tracking number so I could follow its progress through to delivery. Very good to know that if there is any problem you can speak to an actual person at customer service no.

I have been unsatisfied with your staff or your service to me or I would not be still dealing with you that is all I can say thank you.from a very satisfied customer.

The 3 garments are lovely & are for presents, very pleased with them. The mobile phone, watch ear bud stand was damaged & looked like it had been used broke returned & resold to me because I can’t see how anyone would find to acceptable & I sent photos to show you. It did state when ordering that if anything with my order was wrong & had to be returned then the entire order had to go back which makes no sense. I am a little disappointed as several issues in the past were amicably dealt with & the customer service people were lovely. I explained before that after the early passing of my wife I’ve now become housebound & disabled so heavily rely on home deliveries. I have sent you photos already.

Been using TJC about 9yrs. Have been fabulous so this is not a gripe. I still love it....BUT if you are DEAF or in anyway impaired on the phone eg poor speech, I do not advise to use them. They don't cater for disabilities like this. Im on a budget but got a lot of lovely things.Now changed their website. Dreadful! use Budget Pay to get what I want but on payday used CHAT was fantastic to help me clear in full any outstanding budget pays as I am too deaf for phone. It gave me independence, flexibility & affordability. Now you MUST ring customer service to pay early`.So Ive lost all that independence! I almost BEGGED them for weeks to use RELAY UK the deaf persons phone line, to help me pay off as usual like hearing people can via customer service phone. They ignored all requests even when I asked specifically for reasonable adjustments under the Equality Act 2010, Wrote to a company director who probably never even got the letter. Sent links to Relay Uk to show Gvt backed & secure. I was told at one point get a trusted relative or pal to ring for me but banks tell you NOT to do that! Im old, disabled, very deaf, vulnerable and a good paying regular customer. TJC have been fantastic apart from my inability to use the phone due to hearing loss. Not got a person fit enough to ring though I wouldn't ask as it needs to be me! So unless they decide to help we may have to part company once I pay off the last few bits I owe for. I am so gutted. If you don't have this issue then try TJC. Don't expect a full british hallmark, that is rare, but stamped eg 925 or 375 etc. Some items come with certification from independent valuation companies eg: S.G.L & encourage you to seek own valuation. Sadly they were one of the first companies to give me enough freedom to buy independently like everyone else. Now they are first to remove it. Heartbroken ps not just jewellery but all kinds of goods. I gave 2 stars to support staff, presenters and largely great service & price. Quality is better the more you pay but always get odd returner. KNOCKED 3 STARS OFF FOR MANAGERS NOT CATERING FOR HEARIING PERSONS NEEDS & IGNORING PLEAS FOR HELP. Sorry but I have to be honest. Still need help to pay up early. Val

had a few nice things from them, wouldn't say particularly cheap these days but then prices of materials have gone up

had a couple balinese silver watches... problems with both in terms that one had woven wire bracelet and on tv they suggest flex it to make it more mobile but if you do that it breaks the wire.

plus had this one for about a year and one of the numbers came adrift inside. i could have sent it away for assessment but didn't bother at the time. when took it into local shop they said they're more or less stuck on with double sided tape and it was a bit of a job to put right.

the other watch had original battery in and i'm wondering if has leaked, thought watch batteries were protected against that.

took it in shop for new battery and they couldn't get the back off, will have to get a second opinion, maybe from a better shop! he bent the back slightly trying to prise it off, maybe they didn't know what doing?

one ring pretty soon after received it noticed one of the stones on border at side had gone missing, maybe it arrived like that cos didn't check so thoroughly

at least can get order summary on site but it's a shame often pictures aren't available either on email or online, so some orders were a bit of a mystery!

i had a complaint about something and was sent voucher but you couldn't redeem it online, would have to ring up to do this - so still haven't used it!

the budget pay is quite nicely and clearly set out on account so can keep check on situation
seems to take a couple of days between putting in order and it being shipped so that's not bad.

Where to start! - first thing I have discovered in the farce returning some items has turned into is that what the TV presenters "promise" on the TV is not what the company does, so when they are reassuring you that even on items on budget pay you can send back for a full refund of what you have paid! so not true in both my experience and as I have been told point blank from customer services!

PLEASE BE AWARE - if you send back several items in one box and pay for the return postage yourself, TJC POLICY is to deduct a £3.99 return postage PER ITEM regardless of the fact they didn't pay any return postage.

Also dont expect to get your payment back for an item on budget pay they will "adjust" the budget pay ( but dont ask for any details on how they calculate this or how they are "applying" the refund you are due to other items as they wont provide that information either ) So therefore the TV presenters are ( unknowingly i am sure), lying to customers. therfore sales under FALSE PRETENSES

They continue to take budget pay payments against returned items, cannot give the information to reconcile the "bits" they refund back to the amounts due and think repeating " you were refunded" answers a question when you ask, "how much was refunded when for this item"

I also find that their online AI pictures are misleading on what products look like in terms of size and scale but i could have worked with that if they refunded when you then send it back for being not as advertised.

Disappointing overall however I will no longer be shopping with this lying, stealing company who ignore customers requests for statements and clarifications . If my remaining refund does not materialise I will have to contact trading standards, and the financial ombudsmen next.

Revision following response from company - now i have posted the review i have been promised the refund of the postage kept in error, the response below says the refunds had been processed correctly but if that had been the case then there wouldnt have been any postage deductions needing returning that has had to be sorted now.

I will wait and see.

I have shopped with T J C for absolutely years now !
I shop on line and tv channel.
Love it 😀😍

Disgusting 'non' service and my broken bangle has not been returned to me despite asking 3 times ! My silver bangle broke (metal fatigue) and so I sent it for replacement. They wrote wanting to charge me 35 pounds for a repair (which wont sort the problem) . I declined and asked for return of my bangle. Have heard nothing since :( Very cross about it.