Tehseen Saeed

Hugely disappointed with this channel. My TJC plus plan was auto renewed, no email was sent by them regarding this.
The payment was taken out of my account on the 21/08/2026. I contacted TJC customer services and they said they will cancel my plan and will refund me the money within 24 to 48 hour.
Didn't hear anything back from TJC and no refund received.
I again contacted customer service team on 28/08/2026 and they stated that they couldn't process the refund as my bank rejected the fund. This was a lie as I spoke to my bank and they stated they didn't receive any communication for the funds to be refunded.
The advise said they will need to the bank transfer and the payment will be in my account again in 24 to 48 hours. No payment received on Wednesday 02/09/2026.
Again called customer service and they said it will take 5 days to clear, I told the agent to mark this as urgent.
Called back on 04/09/2026 and the refund hadn't been requested still. I asked her to explain the reason why it has taken 2 weeks and still no refund received. she said something to do with international refund and it can take time. She advised money will be received by the end of Friday.
Called back today 07/09/2026 and the advisor stated that the refund was only initiated on Friday 04/09/2026 and will be in my account by the end of the day.
I asked her to explain the reason that it has taken over 2 weeks for the refund, she couldn't give me a proper answer and kept apologising. she only offer me £10 voucher.
This company is a scam, loves to take your money but hesitate to refund you