Tikamoon France Reviews 

We placed two orders with Tikamoon, and unfortunately, the second one came with a few small issues. I contacted customer support and, although their replies sometimes took a little while (which is understandable in France, where July and August are the holiday season for many businesses), I genuinely felt that there were real people on the other side, not just robots following a script.

We were truly heard. Our questions were answered in detail, and it was clear that our concerns had been taken seriously. They offered us the best solution we could have imagined. What impressed us even more was that, although we were already satisfied with the initial solution, they went one step further and improved their original offer as an apology for the delays in communication. It felt almost unbelievable.

With this level of customer service, both by email and over the phone, any issues with an order simply fade into the background. It is a shame that this level of care and attention to customers has become such a rarity nowadays.

A big thank you to the entire team for the care and dedication they put into their work and for treating the brand’s reputation as something truly important.

We have had our Tikamoon furniture for a year now, including the Isaure console table and the Palissandre TV unit, and we are still very happy with our purchases.

The solid wood quality is excellent and the furniture has held up beautifully over the past year. We love the timeless, elegant design, which looks great in our home and still feels just as stylish as when we bought it.

For the quality of the materials, craftsmanship and design, we also think the price is very reasonable. It’s clear that these are pieces made to last, rather than furniture that simply looks good when new.

After a year of daily use, we would definitely recommend Tikamoon. Beautiful solid wood furniture, great design and excellent value for money. We would happily buy from them again and are looking forward to their September release as we are looking for an extendable table for our many family meals :)

Très belle table, chaises confortables, le tout a l'air solide.

No delivery. no way to contact customer service. Just appalling. Never again.

I ordered 2 bedside tables and the website said it could take up to 10 weeks. On the 10th week I called as I received no communication about my delivery. They said it was going through customs which would take another 2 weeks… I also asked to send an email confirming this and more communication on when it was going to arrive. I’ve waited a further 2 weeks and it has been silence.
My order number is 3837372

Good communication, helpful crew. Packages delivered undamaged! I was very happy that items ordered on separate days were delivered together. Thank you

Purchased the Gabrielle dresser in 2023. Loved the product. Purchased the same product in 2026, and it is of inferior quality. The drawers no longer operate smoothly, and now require a faire bit of effort to operate.
While the company advertizes that the dresser as assembled, the legs require assembly by two strong individuals, as the dresser is quite heavy. If you read carefully the small print, you do see that the legs require assembly.

Order #3560065

This has been the worst customer experience I have encountered.

I ordered a coffee table from Tikamoon in February 2025 and waited more than four months for delivery. By October 2025, the wood panels had split along the joints due to what appeared to be a structural defect.

A replacement table was delivered in November 2025, but unfortunately the exact same issue occurred again by February 2026. I therefore arranged a return and the table was collected in February 2026.

In March 2026, Tikamoon confirmed by email that a refund had been processed. However, no refund was ever received in my bank account.

After following up in April 2026, customer service informed me that they required a copy of my passport due to “bank policy” to proceed with the refund. Although I had serious concerns about sharing such sensitive personal information, I eventually provided the requested document in order to resolve the matter.

Communication then became extremely poor. Most recently, Tikamoon claimed that the refund transfer was made on 13 May 2026. However, my bank has confirmed that they cannot see any incoming transfer matching this payment.

On 22 May 2026, at my bank’s request, I asked Tikamoon to obtain proof of the transfer from their bank so that my bank could investigate the missing refund and open a payment trace case. More than two weeks later, Tikamoon still has not responded or provided the requested documentation.

At this stage, after months of delays, two defective products, an unresolved refund, and repeated failures in communication, I have been left with no option other than pursuing the matter through small claims court.

Three bathroom cabinets were ordered at the beginning of February. The first cabinet was supposed to be delivered to our plumber in France in March, and the other two were scheduled for delivery in April.
However, only the first cabinet was finally delivered last week, in mid-May. The other two units currently seem to have disappeared somewhere in transit.

We have now learned that there was apparently an attempt to deliver the items earlier, but for some reason the delivery did not succeed. Unfortunately, we only discovered this very recently, because there has been absolutely no communication from your side. We never received any email, SMS, phone call, or any other form of notification regarding failed delivery attempts or the status of the shipment.

We have filled in a contact form and are now even trying to get information through a random local shop. It appears the items may initially have been transported to the plumber, but were somehow returned again afterwards.

We were also told that your system is apparently unable to contact foreign phone numbers, which honestly seems quite unbelievable for an international delivery service.

The employee we just spoke with is now trying to locate the shipment and determine where the items currently are.

This situation is now creating serious problems for our renovation schedule, as these bathroom cabinets are urgently needed for the ongoing works.

Response Tikamoon today 13/05 - they say: 'Following your recent exchanges with our teams, a new contact number has now been provided, and we hope to resolve the situation quickly. Kind regards,
Chloé Tikamoon'
But I still don't no where my order is, why they don't email or text me is for me not understandable. Still waiting while the renovation of our house is about finished (with no cabinets). Tikamoon: will you please connect me with some person to help me sort this out?

Excellent customer service, I was making an order in the UK to be delivered to Portugal and the team were super helpful

The cabinet arrived after a very long waiting time of about 8 weeks… Unfortunately, the product is not worth its price. It arrived badly damaged both inside and outside. How can something like this even be shipped? To me, it looks like a returned, used product. I have attached a photo as evidence. I do not recommend it and I am very disappointed.

Horrible delivery service and client services relationship management. I bought the table in March 14 to be delivered up to 7 days. I requested the appointment service for the delivery included. So far the table has not been delivered, over a month, and their client services keeps lying saying that I’ll be contacted for the delivery. If you send them an email they ignore you but if you make a bad review here, they reply fast with more lies. I told them 3 days ago that I’ll be home this saturday morning and that either they deliver the table on that day or they have to refund my money. They have ignored my email so far. Dont buy from this company. Also pay attention that they blocked my review on their website. They only allow in there good reviews, ao pay attention because the reviews in there dont reflect the reality of people that have problems with them.

We paid Tikamoon over $623 for an Anton Solid Teak TV Stand and “deluxe” delivery. The piece arrived cracked in multiple places, with loose joints and sliding doors that wouldn’t stay in their tracks — structurally compromised and unusable straight out of the box.

When we contacted Tikamoon with photographs clearly documenting the damage, their resolution was either a $250 voucher to spend more money on their website, or a $190 partial refund. They declined to arrange pickup of the broken item they delivered or issue a full refund.

Tikamoon was quick to apologize but unwilling to make it right. If you’re considering a purchase, know that their customer service does not match their prices.

Order number 7368672

Update: After email exchanges, Tikamoon agreed to refund me. I'm now waiting to hear from their freight carrier to determine when the broken TV stand will be picked up. I appreciate them standing behind their product

Beautiful stone sink vanity but not fit for purpose. Not able to get wet or in contact with soap as stains. Awful custoner service, be better off at Ikea.

WOW! This is the second purchase from Tikamoon and once again, I am so happy. The bench is beautiful with the most gorgeous polished grain going through it. Extremely well packaged and delivered to my door on the 7th floor.

My order is now 11+ weeks overdue and counting. I have spent a lot of time calling and emailing to try and track down the delivery. Always the same response - I will check and get back to you, sometimes a false delivery date is given, still no news from the transporter, nothing received and no sofa to sit on for Christmas…extremely frustrating.

Update Post Christmas - still no delivery and no solution proposed

I bought a side cabinet on 1st December. Finally arrived today but unfortunately was damaged in different places. Unfortunately the delivery that was supposed to arrive in the morning was changed in the late afternoon. By the time I opened the package was too late to contact TIKAMOON and the delivery company. I will have to wait for Monday. Very frustrating and a waste of time. Now this bulky item will have to stay in the sitting room until they'll arrange a pick up date! Avoid them at all costs

I bought Zoé Side table in premium pink terrazzo online, it arrived on the promised day, but 2-3 hours late. Nevertheless, the delivery guys were very polite and very respectful of our property.
The most important thing was that it looks great, a bit less pinky colour than the online image, but it still look great.
The packaging was done well and the item was very well secured on a small palette.

Super service client, merci à Elodie et Charlotte !