It's very easy to registrate. Due to personal reasons I was unfortunately forced selling two tickets to Tote Hosen 4 days prior to the event. Due to the short time, I had doubts if somebody may b... See more
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See what reviewers are saying
The whole process from registering with the site, uploading the concert tickets, selling the tickets and receiving payment was seamless. No issues at all. Everything worked as it said on the website/a... See more
I bought a resale ticket for a gig I wanted to go to and the whole process worked seamlessly. I had read the bad reviews and was a bit skeptical, but it all worked just fine. The process to buy the ti... See more
Incorrect handling of multiple tickets in one document - tickets sold at half the requested price ! TicketSwap pretends to have automatic ticket split in place (for single QR code per page, ie my s... See more
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.5
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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so easy to use
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was scammed by this unreliable…
I was scammed by this unreliable company that claims to be trustworthy only in words and does nothing to protect the consumer. The ticket was sold but already used by the seller well before the event, blocking any further entry. I alerted the staff at the event, filed a police report, and provided clear evidence of the scam, yet TicketSwap hasn’t done anything. Don’t get fooled—get a lawyer. Scam app.
11 July 2026
Unprompted review
Reply from TicketSwap
Hi Chosen One,
Thanks a lot for writing this review. We completely understand that this is a highly inconvenient situation and it's our priority to solve this as soon as possible.
We have looked into your account and can see that you managed to open a conversation with your seller. That is a great place to start. Through this conversation, we can investigate with you and the seller what went wrong and how we can offer a fitting solution. We have a specialized department just for these cases. They will offer their assistance in the conversation when needed.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Very easy to use
8 July 2026
First and last time I sell a concert…
First and last time I sell a concert ticket this way. I sold my Rock in Rio concert ticket and should have received the payment on June the 24th. I keep waiting for the payment or at least a communication from TicketSwap, but they don't answer my messages.
24 June 2026
Unprompted review
Reply from TicketSwap
Hi Juan,
Thanks a lot for writing this review and sharing your experience with us.
We are very sorry for the late notice. This payout was indeed still paused because of the opened conversation by the buyer. This case has now been solved, hence why we unlocked the payout. You'll receive this within 3 to 5 business days.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
terrible experience !!
i had a very experience with this site....I wrote many mails NO ONE ANSWER !! there is no way to talk to anybody....I think is a ghost site !!
they cancelled some orders with right ticket , with absolutely no reason and in the same moment I couldn't get inside my account to check payments and tickets still to be sell....absolutely a very bad experience...expecially because there is NO communication at all...they just do not answer ....terrible ...( I have all the copy of mails sent ) do not sell or buy from this site until they organize themeselves !!
15 June 2026
Unprompted review
Reply from TicketSwap
Hi Alberto,
We are truly sorry to hear about your frustrating experience with our platform. We understand your disappointment regarding the cancelled orders and the difficulty you faced in reaching our support team.
We acknowledge that a lack of communication can be incredibly frustrating, and we sincerely apologise for the inconvenience this has caused. We are actively working to improve our response times and ensure a smoother experience for all users.
Regarding the refund of these tickets; after a deep dive our technical team found out that some of the tickets you've sold were not valid. Therefore your account is now restricted.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Was easy and also efficient xx
8 July 2026
Used Ticket, No Refund, No Support
The ticket I purchased had already been used by the time I arrived at the concert. TicketSwap's customer service was virtually non-existent. I received neither a refund nor any indication that the seller faced consequences. As far as I know, that seller may still be scamming other buyers.
7 June 2026
Unprompted review
Reply from TicketSwap
Hi Miguel,
We are very sorry to read about your experience. We completely understand how disappointing and frustrating it must have been to arrive at the venue only to find that your ticket had already been used.
We have reviewed your case and can confirm that it is currently open and under investigation by our after-sales team. Cases like these require us to carefully review all available information before we can reach a decision.
To help us investigate as thoroughly as possible, we kindly ask that you add any evidence you may have to your existing support conversation, such as photos, videos, or any documentation provided by the venue. This information is extremely valuable in helping us determine what happened.
We sincerely apologize for the delay and understand that waiting for an outcome is frustrating. Please rest assured that your case has not been forgotten and will be reviewed as carefully as possible.
Kind regards,
Team TicketSwap
Ticketswap is ripping people off
Ticketswap is ripping people off but acting like they are honest. Looking at several people selling BTS tickets in the 300 level for over $600. I know for a fact that these tickets cost at the most $200. So sellers are chosing the highest tier on the app and adding 15 percent. I've reported this several times to Ticketswap and they do nothing about it. I also had a glitch in my own sales the the rep was extremely rude and unhelpful. He sent me the buyers personal email which is illegal.
10 July 2026
Unprompted review
Reply from TicketSwap
Hi Sharon,
Thank you for taking the time to share your experience. We are sorry to hear about your concerns and understand why this has been frustrating.
We want to reassure you that we do our best to ensure tickets are listed at the correct price. Our systems perform multiple checks, and if a ticket is found to have been sold above the permitted price, we investigate the case and refund the buyer for any amount that was overpaid.
We are also sorry to hear about your experience with our support team. We take feedback about our communication seriously and would like to investigate what happened.
We did try to locate your case and asked you for the details linked to your TicketSwap account so we could review both the listings you reported and your interaction with our support team. Unfortunately, we did not receive a response, so we have been unable to investigate this further.
If you are still willing to share your account details with us, we would be happy to take another look into both the reported listings and your support experience.
Kind regards,
Team TicketSwap
Your customer service is a joke
Your customer service is a joke. Im waiting since may for help and Im getting ignored by 2 employees( even a teamlead live support) or by your AI chat bot.
Im waiting and chatting with AI since 20th of may for a reply.
There is not oneeven capable to response
10 July 2026
Unprompted review
Reply from TicketSwap
Hi,
Thank you for sharing your experience. We are very sorry to hear about the frustration this situation has caused.
First of all, we would like to sincerely apologize for the delay in responding to your case. We understand how disappointing it is to wait so long for an update, especially when you have been actively trying to reach us.
We have reviewed your case and can confirm that one of our support agents has now replied to the support chat you opened through our Help Center. We kindly ask you to continue the conversation there so we can work with you towards a resolution.
We sincerely apologize again for the delay and appreciate your patience.
Kind regards,
Team TicketSwap
Missing payout
TicketSwap marked my payout as received, but I never received the money.
I sold an Awakenings Festival 2026 ticket through TicketSwap for R$1,398.07.
Ticket/listing reference: VB2QPBR7DX51KQBH
The first payout failed because TicketSwap said the bank details were incorrect. I updated my Banco do Brasil payout details, and TicketSwap then marked the payout as “received” on July 1.
However, the money never arrived in my Banco do Brasil account. I checked my balance and bank statement, and there is no incoming payment for R$1,398.07.
I contacted TicketSwap support. They said the case would be passed to a teammate to trace the transfer and confirm which bank account it was sent to. They said I would receive a reply within 2 working days, but that deadline passed and I still have no transaction ID, payment provider reference, proof of transfer, or confirmation of the exact bank account used.
At this point, TicketSwap is showing the payout as received while I have not received my money, and support is not resolving the case. I need TicketSwap to provide proof of transfer or resend the payout to the correct Banco do Brasil account.
9 July 2026
Unprompted review
Reply from TicketSwap
Hi Henrique,
Thank you for sharing your experience. We are very sorry for the concern and frustration this situation has caused.
We have reviewed your case and can confirm that one of our support agents has now replied to your support chat. Your payout is currently being investigated so that we can trace what happened and verify the payment details.
We sincerely apologize that this investigation has taken longer than expected. We understand how worrying it is to see a payout marked as completed when the funds have not yet appeared in your account.
Please rest assured that your case is being handled, and our team will continue to keep you updated through your existing support conversation as soon as more information is available.
We appreciate your patience and apologize again for the delay.
Kind regards,
Team TicketSwap
not serius people
i have bought tickets on this site and I didn't get in the venue !! they were completely fake !! be aware ...do not buy from them ...is scam !!
18 June 2026
Unprompted review
Reply from TicketSwap
Hi Roberto,
We are sorry to read about your review.
We attempted to investigate your case using the information available to us. However, the email address you provided is linked to an account that only contains a purchase from 2022, and we were unable to find a recent purchase matching the situation you described.
As a result, we are unfortunately unable to verify what happened or investigate this specific case.
If this review relates to a different TicketSwap account or a different email address, we kindly ask you to contact our support team using the correct account details. We will be happy to investigate the matter and assist you further.
Kind regards,
Team TicketSwap
Ticketswap sells invalid tickets to events they are not authorized to
Tickeswap sold me 2 tickets to an event they were not authorize to sell. I explained the situation and they insisted that I should go to the event and still try to get in even with the tickets not being under my name. Of course tickets were rejected upon entrance. Had to buy 2 new tickets, contacted ticketswap and the seller multiple times since then, submited a form about the tickets. No reply, no refund. Absolute scam..
1 July 2026
Unprompted review
Reply from TicketSwap
Hi Antonio,
We are very sorry to read about your experience. We completely understand how disappointing and frustrating it must have been to be denied entry to the event and then have to purchase new tickets yourself.
We can confirm that your case is currently open and under review by our after-sales team. These situations require a thorough investigation, as we need to review all available information and evidence before reaching a conclusion.
We sincerely apologize for the delay in providing you with an update. Please be assured that your case has not been forgotten and that our after-sales team will contact you through your existing support case as soon as they have completed their review or require any additional information.
We understand how stressful this situation has been and appreciate your patience while we work towards a fair resolution.
Kind regards,
Team TicketSwap
Wrongly advertised ticket - no refund
Bought an festivalticket for 5 days. Once I paid and opened it, I found out it was only a camping ticket.
Couldn’t see the ticket details before buying, so the seller advertised it wrong.
I immediately reached for help through the help desk, but still no answer or refund… it’s been 4 days already.
Never had this issue before and all my other problems got fixed asap. Doubting about their “dedicated 24/7 customers service” atm….
9 July 2026
Unprompted review
Reply from TicketSwap
Hi Nick,
Thank you for sharing your experience. We are very sorry to hear about this situation and understand how frustrating it must have been to discover that the ticket you received did not match what you expected.
First of all, we would like to sincerely apologize for the delay in responding to your case. We understand that waiting for an update, especially after reporting the issue immediately, is disappointing.
We can confirm that we have now replied to your support chat. To continue investigating your case and work towards a resolution, we kindly ask you to respond to our latest message with the requested information.
We appreciate your patience and apologize again for the inconvenience. Our team will continue reviewing your case as soon as we receive your reply.
Kind regards,
Team TicketSwap
Ticketswap sold me an invalid ticket and refuses refund
Ticketswap sold me an invalid ticket that I can't use and refuses to do anything about it!
For weeks I have been sending messages in the chat and calling their UK number and every time I am dismissed with similar claims that there is no problem with the ticket, while the seller of the ticket told me that the reason they sold the ticket innthe first place is because they cannot use it!! The name of the original owner is still on the ticket and it has to be transferred to mine by the owner. I have provided Ticketswap with written proof from the event itself that this is the case but I keep getting dismissed. This is absolutely a scam, there is nothing safe about Ticketswap when they knowingly keep selling unusable tickets and do absolutely nothing for the people who reach out for help.
9 July 2026
Unprompted review
Reply from TicketSwap
Hi Blue,
Thank you very much for sharing this review with us. This helps us to work towards optimalizing our platform for you and all other users!
We see that you opened a conversation with the seller of this ticket. Most events specify that it is important to bring a form of identification. In most cases, this is requested so that age can be verified upon arrival, if necessary. For a potential ticket buyer, it is not a problem if a different name is listed on the ticket. Tickets sold on our platform usually retain the original buyer’s name. In the unlikely event that we suspect the event is strictly personalized, we do not allow these tickets to be resold on TicketSwap. I hope this helps!
This is also what was explained in the opened conversation in your account, so there is nothing more to explain. If you don't wish to keep the ticket, you can always decide to re-sell it.
If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Unresolved refund & broken contract. ACM notified!
Update:
You are missing the point. I did not pay a "Buyer Protection" fee to TicketSwap just for you to send automated emails and "reminders" for over 2 months.
Your terms explicitly state that if the seller fails to refund the money within 14 days, TicketSwap will step in to support and secure the resolution. Sending a "reminder" after 60 days of complete silence from the seller is a failure of your service. Your "Buyer Protection" is a paid guarantee, not a polite suggestion.
The partial refund from the first seller does not excuse your complete lack of action regarding the second one. A formal notice of default (Ingebrekestelling) has already been sent to your headquarter in Amsterdam, and a official complaint has been logged with the ACM (ConsuWijzer).
Stop hiding behind the seller's irresponsibility. I expect TicketSwap to fulfill its paid guarantee and refund the remaining amount immediately!
Orginal message:
TicketSwap charges a service fee for "Buyer Protection" but completely fails to deliver it.
My transaction (ID: [IOJPPEI 0220414243]) for a cancelled event has been unresolved for over 2 months.
The seller holds my money, and TicketSwap support completely ignores my case, refusing to step in as guaranteed.
Absolute lack of consumer care.
9 July 2026
Unprompted review
Reply from TicketSwap
Hi,
We are sorry to hear that this situation has been so frustrating for you.
We have reviewed your case and can confirm that one of the sellers has already transferred your refund, which is great to see.
Regarding the remaining refund, we have sent another reminder to the second seller. For cancelled events that are not part of our SecureSwap program, the event organizer refunds the original ticket holder, and it is the seller's responsibility to pass that refund on to the buyer through the conversation opened on TicketSwap.
We understand that this process can be disappointing when a seller is slow to respond. Please be assured that we continue to follow up with the seller and encourage them to fulfill their responsibility.
We sincerely apologize for the inconvenience and appreciate your patience while we continue working towards a resolution.
Kind regards,
Team TicketSwap
scam dont trust them
scam dont trust them. i have been chasing them for two months to receive my payment without any success!
9 July 2026
Unprompted review
Reply from TicketSwap
Hi Dorna,
Thank you very much for sharing this review with us. We are very sorry to hear you have been waiting for your payout for quite a while. This had to do with the verification of your account, where we needed more input from your side. We can see that the payout will be processed today, so this will arrive in your bank account within 3 to 5 business days.
If you have any questions, please do not hesitate to contact us, we will be happy to help.
Once again, our sincere apologies for the inconvenience.
Kind regards,
TicketSwap
I've been trying to get in touch
I've been trying to get in touch since this afternoon regarding an issue with tickets I purchased for 2,000 PLN, and absolutely no one is responding on the chat. Total customer neglect. The platform couldn't care less that a fraud might have happened through their service. I have never encountered anything like this before, and I am shocked that this kind of attitude is still happening in 2026.
7 July 2026
Unprompted review
Reply from TicketSwap
Hi Mateusz,
Thank you very much for sharing this review with us.
We are deeply sorry that your chat remained unaswered. We unfortunately do not have a live chat and during high season, as for now, it can take us up to a few days to come back to you. Our apologies for that.
We have now answered your messages in the chat and have started the procedure to help you out resolve this issue.
Again, our apologies for the inconvenience.
Kind regards,
TicketSwap.
Good concept overall
Good concept overall, easy to use, just bad experience with id verification it took 3 days to get it set up
7 July 2026
Good app to buy / sell tickets on
12 June 2026
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