Tenorshare Reviews 

Quick response and solve my problem efficiently.

Review of Tenorshare

Edgar Charuma
4 reviews
ZA
Rated 1 out of 5 stars
Updated 2 days ago
Tenorshare 4uKey for Android (Windows…
Tenorshare 4uKey for Android (Windows Version) - 1 Month/1-5 Devices . Order no T2071173599901470720

It's been months, they product key doesn't work. Reached out to their support and was given same product key which doesn't work.

Eventually, I went and asked for a refund. Only one reply received, money not refunded back. Not my fault that their product key didn't work. This is starting to look like a fraudulent company, preying on unsuspecting clients. I need my hard earned money back and will never use their software because of this. Very disappointed!!!

I see your reply. I escalated this the day I purchased your product. This email address you shared is equally useless because no one responds. I've sent many followup emails but no response. Refund my money please!!!!

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Reply from Tenorshare

2 days ago
Dear Edgar,

We sincerely apologize for the frustration and disappointment you have experienced while using Tenorshare 4uKey for Android.

Thank you for providing your order number (T2071173599901470720). Our records show that you purchased a monthly subscription for the Windows version of 4uKey for Android on June 28, 2026. As the auto-renewal was cancelled, the subscription expired on July 28, 2026, which is why the software is currently unusable.

We fully understand how frustrating it is to find that a product key does not work—especially after contacting our support team and receiving another key that also failed to function. We sincerely apologize that your issue remained unresolved despite your previous attempts to seek help. Please note that the product key associated with your email address remains constant; if a key fails to work, you should contact customer support for assistance.

Regarding the refund request for order **T2071173599901470720**, we deeply regret that you did not receive timely updates on the status of your case. When a customer reports that a license key cannot be activated, our support team should properly verify the activation and order details rather than leaving the customer waiting with an unresolved issue.

We would like to review your case again and ensure your refund request is handled appropriately. Please email our support team at ********* and include your order number along with any previous support tickets or communication records. This will allow us to review the entire process and re-evaluate your application in accordance with our refund policy.

We understand that your trust in us may have been compromised, and we deeply regret the negative impression this experience has left on you. Your dissatisfaction is entirely justified, and we appreciate you bringing this matter to our attention.

We once again sincerely apologize for the time you have spent trying to resolve this issue and for the inconvenience caused. We hope for the opportunity to properly address your concerns and provide a satisfactory solution.

Sincerely,
Tenorshare Team

Above is the reply I get from Tenorshare then immediately I get an email from 'the said support email' which no one has ever since responded to alleging that they never saw my emails because of a technical glitch. This company deserves to be banned and stopped from defrauding unsuspecting clients like they are doing. I immediately requested a refund when their software couldn't register, attached all proof...now I'm told they could not find or see my emails. Very embarrassing, disrespectful and disappointing.

Awesome communication , and fast response 10/10

An iPhone update could not be completed successfully, and the device got stuck in recovery mode. To avoid losing my data, I purchased the free version of ReiBoot from Tenorshare. It was unable to fix the issue, and I was directed to purchase the paid Pro version. The purchase page suggests a 7-day trial period and a money-back guarantee. The Pro version was unable to resolve the issue. Although support responds relatively quickly, they categorically refuse to issue a refund despite my complaint on the day of purchase. The 7-day trial period applies only to a different program, which you also automatically subscribe to when purchasing the subscription. During the download, a download insurance policy is sold as an optional but pre-selected add-on.
I strongly advise against purchasing this program. It’s all a scam. You won’t get your money back.

Thanks Arya！very efficient and very helpful. A very nice experience for my problem.

Efficient service that resolved my account login issue. Thank you so much!

回復速度很快

good

NEVER BUY FROM TENORSHARE!!

I bought a 1-month “no data loss” license to access my phone after losing the boot code, but once I bought it, it turned out to be impossible to do so without data loss (which was never mentioned before the purchase!)

I can’t get a refund for the order, and I’m getting no response from support!

And even worse, I’m stuck with a subscription I never asked for and can’t cancel because no one is answering.

Kevin from tenoshare managed to help me out with my situation. After having trouble logging into my ianygo account, he managed to quickly resolve my situation.

First of all the process was really smooth and fast. My problems was understood from the start and I was provided the help that I needed directly. I could wish that every customer service has this high quality service. The solution was something I didn't expect but it was more satisfactory than what I was expected.

Great product. Fast response to fix the issue.

Shocking company to deal with.
I purchased a subscription to recover image iles from an SSD. Whilst it recovered them it did so in an unrecognisable format, and could not be opened by Adobe Photoshop, Lightroom, Canon's own software, mac's preview, Adobe DNG converter.

On reporting the issue to the company, they cancelled my subscription and have refused to refund my payment, albeit offering me a lifetime subscription instead which, given their software doesn't work, would be useless!

Having subsequently used Diskdrill to do the same successfully, I know the issue was not with the image files but with Tenorshare's software, WHICH DOES NOT WORK

UPDATE - 1st Sept 26
Following the response below, I sent them all the details again.. they provided some recommendations but these are useless as they will neither reinstate my subscription (paid) so I can try their suggestions nor issue a refund. My review above still stands.

I’ve tried a few data and phone tools before, but Tenorshare has honestly been the most reliable one I’ve used.

What I love most is how simple they make complicated problems. I first used *Tenorshare UltData* when I accidentally deleted important WhatsApp messages and photos. I didn’t think I could get them back, but the software scanned my phone, found the files, and let me recover them with just a few clicks. No tech background needed.

I’ve also used *Tenorshare ReiBoot* to fix an iPhone that got stuck on the Apple logo. Instead of going to a repair shop and losing data, the program repaired the system in about 10 minutes and kept everything intact. That saved me both time and money.

Their *Tenorshare 4uKey* tool was a lifesaver too when I forgot my screen passcode. It unlocked the device quickly without making it more complicated.

Customer support is responsive, the interface is clean, and the tools actually do what they promise. Updates are frequent and it works on both Windows and Mac.

For anyone dealing with lost data, system issues, or locked devices, Tenorshare is worth it. It turns stressful tech problems into an easy fix. Highly recommend.

Great customer support, fast and helpful!

Incredible prompt Service and Response. Supplier offers a continue support 'til you get your needs.

Great product. There was no other way to unlock a deceased relative’s phone containing important family information.

This company is always helpful and I appreciate the service! The customer suppoty agent also answered all my questions as well. The software also is great and met all my demands! Thank you

Careful Scam! Software doesn't work, did the same thing as iTunes. Had to purchase the software twice because the first time the payment didn't work, but then I got billed anyways for it. After writing with customer service they promissed to cancel the order(s). Still found out that I got billed afterwards. Stay far away, very sketchy