Well overall I think is a good product how ever it hasn't worked on the 2 devices I have tried it on one is due too YouTube app needs update and I can't recall what the other issue was
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
I really enjoyed using FocuSee. It is simple, smooth, and makes screen recordings look much more professional with very little effort. I have tried similar tools before, but FocuSee feels easier and... See more
Company replied
Nothing can beat FocuSee I use FocuSee on a daily base and I couldn't be happier with it. Honestly this tool makes your life so much easier for recording videos and saves you a ton of time that yo... See more
Company replied
When Apple stopped suporting I-Pods you could not sync any new music. I tried all sorts of different software that purported to allow syncing but they did not recogonise an I-Pod as a device(even tho... See more
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Company details
Information provided by various external sources
iMobie Inc., established in 2011, is an advanced software developer dedicated to making the digital life simpler for all iOS, Android, and Mac users worldwide. We believe that all our efforts are worthwhile since over 8 million happy users have been served by iMobie products and services.
Contact info
United States
- cs@imobie.com
- www.imobie.com
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The Software WASN'T compatible little…
The Software WASN'T compatible little disappointed However CUSTOMER service was AMAZING REALLY IMPRESSIVE I received refund because the app/ software wasn't unfortunately incompatible with my iPhone XS
3 September 2026
Unprompted review
I’ve been using FocuSee since Version…
I’ve been using FocuSee since Version 1, and I’ve always liked it for how simple and convenient it makes screen recording and video creation. The interface is clean, the workflow is easy to understand, and it saves a lot of time compared with more complicated video editing tools.
After upgrading to FocuSee 2.0, I can clearly see a big improvement. The new AI-powered features, smoother workflow, and overall improvements make creating and editing videos much easier. Features like AI Avatar, Silence & Filler Removal, and AI Background Removal are useful additions and make the new version feel much more complete.
I also had a question regarding my license, and Sissi from the iMobie support team was very helpful and explained everything clearly.
Overall, FocuSee has come a long way since Version 1, and Version 2.0 feels like a worthwhile upgrade. I’m happy with the product and looking forward to using it more.
4 February 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you sincerely for taking the time out of your busy schedule to share such a detailed and heart‑warming review of FocuSee. We are truly delighted to hear that you have been with us ever since Version 1 and have enjoyed our screen‑recording and video‑creation tool for such a long time.
It means a great deal to our whole team that you appreciate FocuSee’s clean‑looking interface, straightforward workflow, and time‑saving advantages over complex video editing software. Your positive feedback on the major upgrades brought by FocuSee 2.0‑‑including our new AI‑powered functions, optimised workflow, AI Avatar, Silence & Filler Removal as well as AI Background Removal‑‑has been incredibly encouraging for us. We spent lots of effort developing these features in the hope of helping creators produce high‑quality recordings with fewer steps, and we are glad these new additions have lived up to your expectations.
We are also happy to know that Sissi from our support team offered you clear and satisfying answers when you had questions about your license. We always aim to deliver friendly, professional support to every user, and it makes us pleased that your support experience went smoothly.
Your long‑term trust and continuous feedback are the most powerful motivation for us to keep improving FocuSee. We will keep working hard to polish existing features and bring more practical, user‑friendly updates in the future.
Once again, thank you for your loyal support and kind recommendation. We cannot wait to see what fantastic videos you will create with FocuSee 2.0.
If you run into any questions, suggestions, or technical issues down the road, please feel free to reach out to our support team anytime.
Wish you a pleasant day!
Best regards,
The iMobie Team
Nice Video creation app
I use Focusee for creating our instruction videos and some marketing videos. It is easy to use and brings me Apple ad animation look and feel for our screen demos.
The options for choosing background and 3d Zoom are also quite nice.
10 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you very much for taking your precious time to leave us such a wonderful review of FocuSee. We are thrilled to know that you have been using our tool to create your instruction videos and marketing content.
It makes our whole team extremely happy to hear that you find FocuSee intuitive and‑easy‑to‑use, and that it helps you achieve the impressive Apple‑ad‑style animation effect for your screen demos. We also greatly appreciate your positive comments on our background selection options and 3D Zoom feature. Those tools were designed to help creators add dynamic, polished visual touches to their recordings without complicated editing work.
Your feedback is incredibly valuable to us. It encourages us to keep refining our existing features and developing more creative tools to support your video‑making workflow in the future.
If you ever meet any technical issues, or have new feature suggestions while producing your instruction and marketing videos, please feel free to contact our support team at any time. We are always here to help.
Once again, thank you for your trust and support. We cannot wait to see more fantastic videos you create with FocuSee.
Best regards,
The iMobie Team
Price is way too high
Price is way too high! and then the company keeps sending emails.Seem a bit too needy
21 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you for taking the time to share your honest feedback with us. We truly appreciate it, as it helps us understand how we are perceived by our users and where we can improve.
I would like to address both of the points you raised – pricing and email communications – and hope to provide some clarity on our approach.
I would like to briefly explain why our products are priced the way they are.
Developing software – especially tools that deal with device unlocking, system repair, and data recovery – requires significant investment. For example:
We purchase and maintain a large number of test devices (various models from different brands and regions) to ensure compatibility and reliability.
Our development team continuously works on updates to support the latest iOS, Android, and device versions, which often change with new releases.
We invest heavily in security and user privacy, ensuring that your data is handled safely and that our tools comply with relevant regulations.
These are not one-time costs; they are ongoing expenses that allow us to deliver a product that works consistently and safely for users worldwide.
We believe in offering a quality solution that genuinely helps users solve their device issues, and our pricing reflects the value we aim to provide.
I also understand your point about receiving emails from our company. We sincerely apologize if our messages have felt excessive or intrusive – that was never our intention.
The emails we send are typically:
Order confirmations and activation instructions – These are essential for users who have made a purchase.
Follow-up support and satisfaction emails – We want to ensure that our users are able to use the product successfully and that any issues are resolved.
Occasional product updates or promotional offers – We share these with users who have shown interest in our products, as we believe they may find them useful.
We do not intend to overwhelm or pressure anyone. Our goal is simply to stay in touch and offer assistance when needed.
If you prefer not to receive any further emails from us, we completely respect that. Please send us the email address you'd like to have removed from our mailing list, and we will take care of it immediately. You can contact our customer support team at cs@imobie.com with your request, and we will ensure your address is removed from all future communications.
We value every user who interacts with our brand, whether they choose to purchase or not. Your feedback helps us grow and improve, and we are genuinely grateful that you took the time to share your thoughts with us.
If there is anything else you'd like to discuss – whether about pricing, our products, or anything else – please don't hesitate to let us know. We are always here to listen.
Thank you again for your honesty. We wish you all the best, and if you ever decide to give our products a try in the future, we hope to provide a better experience.
Best regards,
Your iMobie Team
Focusee is best for Screen Recording
Earlier I was Doing Screen Recordings and Editing. It was taking a lot of time for me, but this tool is awesome, it has reduced my editing efforts and its AI features are also great.
27 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you so much for taking the time to share your positive experience with our tool. We are delighted to hear that FocuSee has helped you save a great deal of time on your screen recording and video‑editing work.
We fully understand how time‑consuming it can be to finish screen recordings and polish videos with traditional editing workflows. One of our core goals when building FocuSee was to cut down repetitive editing work for content creators. It is incredibly rewarding for our whole team to know that our software has successfully reduced your editing efforts.
We are also glad that you are satisfied with our AI‑powered features. Those AI tools were developed specifically to simplify your creation process and help you produce high‑quality videos without extra complicated work.
Your encouraging feedback means a lot to us and will keep us motivated to further optimise our existing functions and launch more practical creative features in future updates.
If you ever encounter any problems, or have new suggestions while making your screen recordings, please do not hesitate to reach out to our support team anytime. We are always ready to offer you help.
Once again, thank you for your trust and support. We hope FocuSee will continue to bring you convenience for all of your upcoming video projects.
Best regards,
The iMobie Team
I could not move my business whatsapp…
I could not move my business whatsapp from my android to my iphone. it is not working
10 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you for reaching out and sharing your experience. I sincerely apologize that you were unable to transfer your WhatsApp Business data from your Android device to your iPhone using our software.
I would like to clarify the current situation regarding WhatsApp Business support.
Current Status of WhatsApp Business Support
At this time, our software does not support the transfer of WhatsApp Business data between Android and iOS devices. This is because WhatsApp Business uses a different data structure and encryption method compared to the standard WhatsApp application, which makes the transfer process more complex.
We understand that many of our users rely on WhatsApp Business for their professional communications, and we are actively working on this. Our development team is currently researching and developing a solution to support WhatsApp Business transfers. However, we do not yet have a confirmed timeline for when this feature will be available.
What You Can Do Now
Since our current software does not meet your specific needs, we would like to offer you the following options:
1. Full Refund
We will process a full refund for your purchase. Please contact us at cs@imobie.com with your order details, and we will handle the refund promptly.
2. Wait for Future Update
If you wish to keep the software in case we add WhatsApp Business support in the future, you may continue to use it for other transfers (e.g., photos, contacts, messages from other apps). However, we cannot guarantee when this feature will be available.
A brief note that you are requesting a refund due to the lack of WhatsApp Business support
Our support team will process your request as quickly as possible.
Thank you for bringing this to our attention. Your feedback is valuable and helps us prioritize features that matter most to our users. We are committed to improving our products and hope to support WhatsApp Business in the near future.
We apologize again for any inconvenience and appreciate your understanding.
Please don't hesitate to reach out if you have any further questions.
Best regards,
The iMobie Team
FocuSee Made My Video Creation Process So Much Easier
I’m a YouTuber and content creator running several channels, where I regularly create tutorials and educational videos for my audience.
Before discovering FocuSee, creating these videos was quite time-consuming. I had to use several different programs: first OBS for screen recording, then CapCut for editing, and a separate audio editor to remove unwanted background noise from my recordings.
In CapCut, I had to manually add zoom effects, remove mistakes and unwanted parts, and blur confidential information. If there was unwanted noise in a recording, I also had to process the audio separately in another program. All of this took a huge amount of time.
Eventually, I decided to look for software that could combine as many of these tasks as possible in one place. After trying around 10 different screen recorders, I finally settled on FocuSee.
Since I started using FocuSee in 2025, my videos have gained a much more professional look, while the overall production process has become significantly faster. Being able to do most of the work in one program saves me a huge amount of time, which allows me to publish content more frequently. As a result, I’ve been able to grow my channels, get more views and subscribers, and ultimately increase my income from content creation.
There are several features that I personally find especially useful:
- Detailed control over zoom speed
- Adjustable cursor speed and smoothness
- The ability to change the cursor and click sound
- A teleprompter that is not visible in the screen recording
- The ability to use custom background images
- The ability to change the position and format of the webcam footage even after recording - this is extremely convenient
- The ability to remove unwanted background noise from talking-head recordings
- A blur tool for confidential information that stays in place even when zooming into different areas of the screen
What I especially like is that some things can be adjusted even after the recording is finished. For example, if the webcam wasn’t positioned exactly the way I wanted during recording, I can change its position and format afterwards without having to record the video again.
For me, FocuSee has become an important part of my content creation workflow. Instead of constantly switching between OBS, a video editor, and separate audio processing tools, I can create high-quality and professional-looking videos much faster.
If you regularly create tutorials, software demonstrations, talking-head videos, or other screen-based content, I definitely recommend giving FocuSee a try.
20 August 2025
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you so much for taking your valuable time to write such a thorough, thoughtful review and share your real‑world creator experience with FocuSee. It means the world to our entire development team to hear feedback from a dedicated YouTuber and content creator who manages multiple channels and produces educational and tutorial‑style videos for audiences.
We can fully relate to how labor‑intensive your workflow used to be before you found FocuSee. Jumping back and forth between OBS for recording, CapCut for editing, plus separate audio tools to handle background noise certainly creates massive extra work. It is incredibly rewarding for us to know that after testing roughly ten different screen recording solutions, you chose FocuSee as your go‑to tool starting from 2025.
We are absolutely thrilled that our all‑in‑one workflow has helped you cut down production time, achieve more polished‑looking output, publish more frequently, and even grow your channels, views, subscriber base and content‑creation income. This is exactly the core goal we had in mind while building FocuSee: to reduce tedious multi‑software switching and let creators focus more on storytelling rather than repetitive technical tasks.
We really appreciate you calling out the specific features that bring you the most practical value, including fine‑tunable zoom speed, adjustable cursor smoothness and click sounds, off‑screen teleprompter, custom background support, post‑recording webcam adjustment, background noise removal, and the zoom‑stable blur tool for sensitive content. Many of these functions were built based on suggestions from real content creators like you. Knowing these post‑recording adjustment capabilities save you from re‑shooting footage validates a great deal of our development effort.
Your recommendation for tutorial makers, demo producers and talking‑head video creators is truly encouraging. We will keep listening closely to creator‑side needs, refine existing capabilities, and roll out more practical updates to further optimise your video‑making workflow.
Should you encounter any technical glitches, or have fresh feature ideas while working on your future projects, please feel free to reach out to our support team any time. We look forward to seeing more fantastic videos you produce with FocuSee.
Once again, thank you sincerely for your trust and detailed feedback.
Best regards,
The iMobie Team
Paid £30 to unlock my sony digital…
Paid £30 to unlock my sony digital audio player. After connecting usb to pc final page to unlock was a manual method which doesn't work on my device.Total waste of money. I have requested a refund and despite them emphasizing response within 24 hrs still haven't received a reply.
15 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are truly sorry to hear about your frustrating experience trying to unlock your Sony digital audio player, and we sincerely apologize for the inconvenience caused.
Could you please confirm whether you purchased DroidKit for this Sony digital audio player unlocking task? If yes, we regret to inform you that our software may not offer proper support for your specific device model.
Our support team aims to respond to all user inquiries within 24 hours. If you have already submitted a support ticket, kindly share your ticket ID with us so we can locate your case quickly.
Alternatively, you may provide your relevant order information. We will review your request and process your refund in accordance with our official refund policy.
Looking forward to your reply.
Best regards,
Your iMobie Team
The app doesn’t work
The app doesn’t work. It starts when I restart my computer and gives an error message that I have to click yes to for the computer to work. When I had my phone attached for backup it constantly failed to find the device though the computer did.
After many attempts and no success with locating customer support I do not use it and click the error message to use the computer.
6 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are genuinely sorry to hear about the frustrating issues you have encountered while using our software.
To help us investigate and resolve your situation efficiently, could you kindly confirm which of our products you purchased? Is it AnyTrans that you are experiencing these problems with?
Our support team makes every effort to reply to all user‑submitted tickets within 24 hours. If you have previously created a support ticket regarding this matter, please share your ticket ID with us, so our team can immediately pull up your case history and follow up without delay.
If you have not yet submitted a ticket, we would greatly appreciate it if you could send the relevant software log files to our support mailbox at cs@imobie.com. These log records will allow our technical specialists to analyse the error messages and device‑detection failures in detail, and work toward identifying the root cause.
Should our technical team be unable to find a working solution for your issues, we will absolutely honour our official refund policy and proceed with your refund accordingly.
We look forward to receiving your further information so we can assist you as soon as possible.
Best regards,
Your iMobie Team
I really enjoyed using FocuSee
I really enjoyed using FocuSee. It is simple, smooth, and makes screen recordings look much more professional with very little effort. I have tried similar tools before, but FocuSee feels easier and more polished. Definitely a great tool and worth trying.
10 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you for your wonderful review and heartfelt feedback on FocuSee.
We are incredibly glad that you have enjoyed your recording experience and found our software simple‑operated, fluent‑running and capable of creating professional‑grade screen recordings effortlessly.
It makes our team delighted to learn FocuSee outperforms other comparable recording tools in usability and refinement. Your favourable recognition is powerful motivation for us to keep polishing our features.
Should you ever need technical help or have suggestions for optimisation in your subsequent content‑creating work, please feel free to reach out to our support team at any time.
Wish you a pleasant time making your screen‑recording works.
Best regards,
Your iMobie Team
Great tool to unlock phone easy to use…
Great tool to unlock phone easy to use and goob instructions good customer service i would highly recommend 👌
22 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you so much for your wonderful review and sincere recommendation for our unlocking tool.
Our whole‑team is pleased to hear that you find the software straightforward to operate, the guidance instructions helpful and our customer‑service satisfying. Your favourable feedback is precious encouragement for us.
We will keep improving our product experience and after‑sales support.
Best regards,
Your iMobie Team
Main Mera phone ka password yad nahin a raha hai
Nice app
Mera phone dhundh do
6 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We sincerely appreciate your lovely feedback and favourable comment about our software. It means a great deal to our whole team to know that you are satisfied with our product.
We always devote ourselves‑to delivering dependable and user‑friendly tools to tackle your iPhone lock‑screen troubles. Your kind recognition serves as wonderful motivation for us to keep optimising our functions and customer‑support service in the days ahead.
Please feel free to contact our support staff whenever you require further assistance with the application in the future.
We wish you a pleasant day.
Kind regards,
Your iMobie Team
Excellent Tool for Creating Professional Screen Recordings
I've been using FocuSee to create software tutorials and technical videos, and it has been a great tool for my workflow. The interface is clean, easy to use, and it helps me produce professional-looking recordings with minimal effort. I especially appreciate how simple it is to create engaging zoom and cursor effects without spending a lot of time editing. The support team has also been responsive and helpful whenever I've needed assistance. I'm looking forward to trying the new features in FocuSee 2.0. Overall, it's an excellent screen recording and demo creation tool that I would recommend to content creators, educators, and developers.
5 August 2025
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Many thanks for your detailed and wonderful feedback on FocuSee.
We’re thrilled to know the screen‑recording tool fits well with your workflow for making software tutorials and technical‑related videos. It makes us happy that our straightforward UI, handy zoom‑in as well as cursor effects help you make polished demo videos with little editing work.
We greatly value your praise for our responsive customer‑support service. Our team will keep staying ready whenever you meet operational troubles.
We hope you enjoy all‑new functions brought by FocuSee 2.0. Should you have suggestions or require technical support in the future, please do not hesitate to contact us.
Best wishes for your content‑creation work!
Kind regards,
Your iMobie Team
iPhone 13 - Recovered!
I had a mobile - iPhone 13 that was stuck during updating. Other software didn’t recover the phone but iMobie restored and rescued it. Well recommended!
29 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you so much for your warm‑hearted review and kind recommendation!
We are delighted to hear that our software successfully rescued your iPhone 13 which got stuck in the course of system update.
It is always our greatest pleasure when our tool can solve your device‑related troubles.
Should you run into any smartphone issues later on, feel free to get in touch with our support team anytime.
Wish you a nice day!
Best regards,
Your iMobie Team
I had a good experience with iMobie's…
I had a good experience with iMobie's customer support. My refund request was handled professionally, and the support team was polite, responsive, and processed it without any issues. Thank you for the excellent customer service.
2 August 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
Thank you very much for taking the time to leave such warm and positive feedback regarding our customer‑support service. It means a great deal to our whole team to know that we were able to assist you smoothly with your refund request and deliver a pleasant support experience.
We always strive to provide polite, timely and reliable assistance for every user, so we are truly glad that our professionalism and responsiveness met your expectations.
Should you consider using any of our products again in the future, we will be more than happy to support you.
Wish you all the best.
Best regards,
Your iMobie Team
Reply from iMobie Inc.
お客様
お世話になっております。
iPod touch にて 3D 動画をダウンロードし、ムービーファイルに転送した上で再生し、立体映像をお楽しみいただいているとのご報告を拝読いたしました。実際に製品の機能を活用して楽しんでいただけて、大変嬉しく思っております。
貴重なご利用フィードバックをお寄せいただき、誠にありがとうございます。ユーザーの皆様からの生のご感想は、私たちが今後の機能改善や品質向上を進める上で大きな参考となります。
もし今後、動画のダウンロード、ファイル転送、再生などの場面で何かお困りごと、ご要望などがございましたら、いつでもお気軽にご連絡ください。精一杯サポートさせていただきます。
今後とも弊社製品をどうぞよろしくお願いいたします。
iMobieチーム
Paid for frp removal on my mobile that…
Paid for frp removal on my mobile that I forgot the password for. Got half way to 50% then failed each and every time after that. Worse £29.99 I've ever spent don't waste your money on the droidkit it simply doesn't work.
13 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are truly sorry to hear your frustrating experience with DroidKit when attempting to bypass the FRP lock on your password-forgotten device, and we deeply apologise that the tool repeatedly failed at the 50% progress mark during operation.
The FRP bypass failure stopping at 50% usually stems from several common device-side factors: incompatible Android system versions, missing official USB drivers, unstable USB cables or computer ports, strict factory security restrictions on your specific phone model, or background antivirus software blocking the tool’s critical running processes.
Our technical team is ready to thoroughly investigate the exact failure trigger on your device to improve our tool’s compatibility for similar devices in future updates. If you are willing to assist our troubleshooting, you can export the operation logs from DroidKit and send them to our customer support mailboxcs@imobie.com. Our developers will analyse the detailed error records to pinpoint the exact technical conflict causing the 50% halt.
If you do not wish to continue troubleshooting and no longer want to use our software, we respect your decision completely. Please reach out to our support team directly with your order number, and we will immediately process a full refund according to our refund policy without unnecessary delays.
We sincerely regret that our product failed to deliver the expected results for your device, and we appreciate you taking the time to share your honest feedback to help us optimise our software performance. We hope we can resolve this matter to your satisfaction soon.
Best regards,
Your iMobie Team
From my experience
From my experience, what elevates everything even further is the customer service. It is not merely good or responsive — it is extraordinarily refined: patient, insightful, and elevated far beyond ordinary standards. The team anticipates needs before they are expressed, responding with grace, precision, and genuine care. One feels not simply assisted, but truly valued.
28 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are truly overwhelmed and deeply grateful after reading your incredibly thoughtful and heartfelt review of our customer service team. Your elaborate, sincere words have brought immense encouragement to every member of our support staff, and we cannot express how much your high praise means to us all.
It warms our hearts to hear that our service has stood out far beyond your expectations and successfully elevated your overall experience with our software.
Thank you again for taking the time to share such detailed, positive feedback with us. It is customers like you who push us to keep improving and pursuing excellence in every aspect of our brand.
If you encounter any technical issues or have any needs related to our products in the future, please do not hesitate to contact us anytime. We will be ready to assist you wholeheartedly at once.
Wish you a pleasant day ahead!
Best regards,
Your iMobie Team
The Tools doesnt fulfill professional…
The Tools doesnt fulfill professional Screenlock or FRP Remove without deleting all. Senseless. The warning about it is programmed in super small letters, no extra warning giving like "Are you sure... this will delete all..."
So finally payed tool, for destroying all data.
This also can be done with the available Phonetools for reset a phone.
26 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are truly sorry to hear you are disappointed with your experience using DroidKit, and we completely understand your frustration about losing all device data after unlocking the screen lock or bypassing FRP protection. We greatly appreciate you taking the time to share your honest feedback with us, and we would like to offer a thorough, clear explanation for your concerns.
First, at this stage, there is no mature, stable technical solution available on the market that can remove or bypass these two security locks while fully preserving all original data on the phone. All mainstream Android repair tools, including free general phone reset tools you mentioned, follow the same core logic: the encrypted security partition has to be fully reset to lift the lock restrictions, which inevitably wipes all local data such as photos, messages, app files and personal documents stored on the device. This is a hard limitation brought by Android’s official security architecture, not a setting designed exclusively by our software. We have been continuously cooperating with our technical team to research better unlocking solutions.
Second, we would like to illustrate the data loss reminders we have already arranged both on our official website and inside the DroidKit program.
On our official product pages and step-by-step tutorial articles for Screen Lock Removal and FRP Bypass features, we clearly state that all data on the device will be permanently erased once the unlocking process starts. We also suggest users back up their data in advance if they can still access the phone normally.
We fully recognize your feedback and will forward your valuable suggestion to our product and development team immediately. In future version updates, we plan to optimize the risk reminder design to make the data clearing risk much more eye-catching for every user.
If you wish to apply for a refund, please provide your order number or reach out to us directly via cs@imobie.com so we can process your request according to our refund policy promptly.
If you have any other questions or technical demands, feel free to reply to this email anytime.
Thank you again for your sincere feedback, which helps us continuously improve our product functions and user prompt experience.
Best regards,
Your iMobie Team
It didn't resolve our problems.
We had three new devices that sadly were setup by the wrong person who did not write down the email address, so the devices are useless.
Perhaps I was expecting too much. This product cannot resolve that but of course that's not exactly pointed out. So a waste of money.
18 July 2026
Unprompted review
Reply from iMobie Inc.
Dear Customer,
We are truly sorry to hear about your frustrating situation with your three newly set-up devices and fully understand your disappointment that the software could not resolve your issue, leaving you feeling your purchase was a waste of money.
To better analyze your specific case and check whether we can provide viable solutions for your locked devices, we need to confirm a few key details with you first. Could you kindly let us know whether your three devices are iOS or Android devices?
Additionally, please clarify which product you purchased between DroidKit and AnyUnlock, as the two tools are designed for different operating systems and lock types with distinct functional limits.
Furthermore, we would appreciate it if you could share the full details of your device setup issue. For example, what exact lock you are encountering on each device (FRP lock, iCloud activation lock, etc.), and what specific operations you have tried within our software already. If you have run the tool and generated log files during your attempts, please send those logs to our official support mailbox cs@imobie.com along with your explanation. Our technical team will carefully review your logs and case details to assess all possible available fixes for you.
If after our full inspection the problem cannot be resolved with our software’s existing functions and you wish to apply for a refund, you are welcome to submit your refund request. Simply provide your unique order number to us or send your refund inquiry directly to cs@imobie.com. We will review your request in accordance with our official refund policy and process the refund accordingly.
Again, we feel terrible that our product failed to meet your practical needs in this scenario. Please share the requested information at your earliest convenience, and we will follow up with you as quickly as possible to assist you.
Thank you for your patience and understanding.
Best regards,
Your iMobie Team
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