PassFab Reviews 

2,324
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers had a great experience with this company. Consumers frequently praise the customer support team for being extremely responsive, helpful, and professional when resolving various technical questions and issues. People find the software interface remarkably simple to navigate, making it very efficient for everyday tasks like file recovery and successfully unlocking modern digital devices. However, some customers also noted persistent problems with the refund process and unfulfilled money-back guarantees when products did not perform as advertised. Additionally, a few reviewers experienced frustrating difficulties when the software completely failed to unlock older device models or resolve specific user problems.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting high disagreement among reviewers. Many... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward, intuitive, and simple... See more

Refund

Customers had negative experiences with refund, expressing deep frustration over broken money-back... See more

Staff

People report positive experiences with staff, highlighting their courteous, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(2,324)

193 reviews in the last 12 months

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Rated 5 out of 5 stars

Checkout Issues

I had difficulties with checking out and had payment issues being processed. Jessie was very courteous and helpful in this process making sure I get access to the platform. I cannot thank Jessie enough for all the great support and amazing customer service. I absolutely recommend Passfab to all clients.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

this is a fake totally everything they…

this is a fake totally everything they have written its all fake i have purchase the passfab to excel tool but its not working its just a scrap even they dont have any customer support online its all fake so i suggest you to do not purchase anything from here even they said 30 days moneyback guarantee its is also fake

19 August 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear Customer:

PassFab's ultimate goal is customer satisfaction.

We offer a 30-day money-back guarantee. Our primary objective is to help customers resolve their current issues.

We are committed to resolving your problem. We have contacted the PassFab team to reach you via email.

We sincerely apologize for any inconvenience this may cause and welcome your reply at any time.

Sincerely,
PassFab Support Team

Rated 1 out of 5 stars

Software Does Not Work & Refund Policy Is Not Honored


I purchased the PassFab Android and iPhone Unlocker tools on August 9, 2026, expecting them to function as advertised. Instead, the software consistently freezes and fails at 50% completion every single time I attempt to use it.

Key Issues:
Faulty Software: The program fails mid-process (stuck at 50%) and is entirely unusable.
Misleading Guarantee: PassFab clearly advertises a 30-Day Money-Back Guarantee on their website, yet when requesting a refund within days of purchase, support delays the process by demanding excessive back-and-forth information.
Poor Support Resolution: Rather than processing a immediate refund for defective software under their policy, customer service creates roadblocks.
Conclusion: Save your money. The software does not deliver on its promises, and getting a refund under their "money-back guarantee" is an exercise in frustration. Do not recommend.

9 August 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear Customer:

PassFab's ultimate goal is customer satisfaction.

We offer a 30-day money-back guarantee. Our primary objective is to help customers resolve their current issues.

We are committed to resolving your problem. We have already had the PassFab team contact you via email.

We sincerely apologize for any inconvenience this may cause and welcome your reply at any time.

Sincerely,
PassFab Support Team

Rated 1 out of 5 stars

If i could leave no stars i would This…

If i could leave no stars i would This company is trying to give me only 50% of a refund for a product that didn't work and my refund request was made within 5 days and then was asked to try several things and i did but still failed and now they only want to pay me a 50% refund for a failed product as I was told because of the global financial issue but that's not my problem. Do not use these guys use any other company these guys rip you off

10 August 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

"free try" and its not free

everything on the title

22 July 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

PASSFAB does NOT Unlock Apple ID

The product does NOT Unlock/Bypass an Apple ID remaining in a used purchase Iphone. (Nor do its Rivals). Even the Passfab Website is very difficult to negotiate.
The only use was to remove the Screen passcode on Iphone. (and then find an Apple user ID block!). Its a big waste of money and your precious time. DO NOT PURCHASE! Contacting Apple is the only (Possible?) way to remove user ids. Lucky Passfab did cancel my future subscriptions. C W

21 July 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

It really does work

It really does work. I wish that the license didn't expire until you used all of your available devices that would be great bc I might not have ten devices to unlock at once. But other then that 6 out of 5

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support experience

Great customer support experience

I had an issue while using PassFab Android Unlock and contacted their customer support team for assistance.

The support team was very helpful, patient, and professional throughout the process. They listened carefully to my situation, responded quickly, and made genuine efforts to help resolve my case.

I especially appreciate Jessie and the team for their understanding and excellent communication. Their customer service experience was smooth and reassuring.

Thank you for your support and help.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

I wish i could give negative stars

I wish i could give negative stars. This "product" is a sham. Does NOT provide anything of substance. All information given by this "product" can be obtained through youtube videos. Stay far away.

8 July 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

This is a good company

I've had the android and iPhone software from PassFab for almost a year now and it has worked better than I honestly expected
Jessie in customer service was great helping me out when I had an issue which was of my own making. Fast service.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

wasted my life using this software i…

wasted my life using this software i lost so much money dealin with this...spent 30$ and 6 hours of my life worth 360$ trying to unlock a phone with a software that just plays with ur emotion and makes you spend an additional 10$ to buy a wire that itself does nothing.....DO NOT PURCHASE THIS APP IS ALL PLACEBO

27 June 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

The Support that I received from the…

The Support that I received from the company has been outstanding. The responses were promptly and it was clear that the aim was to assist me in a manner that reflects the focus on customer satisfaction. Not only is the service excellent but the product works exceptionally and in many instances assisted us to avoid redoing work. I highly recommend the product as well as this company.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Anything was ok

Anything was ok.

17 June 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.Based on an event that you have described, we understand the inconvenience.

Could you please provide a support ticket from here: https://support.passfab.com/#/ so that we can reach you at first time. We promise to offer you the best services at all times.

Please accept our apologies and hoping for your kind cooperation.

Your sincerely,
Passfab Support Team

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