Wisecars Reviews 

I have made several reservations with the company and I never have been disappointed in my rental or the experience. So easy.

We booked a Europcar for Munich Airport via Wisecars, Europcar cancelled our booking without telling us, and neither did Wisecars inform us, we are still waiting to get back our refund.

Eerik was very professional and fast with helping with a reservation issue. Will use service again.

The agent Marten was very helpful and answered/solved everything for me.

I had an outstanding experience with Eduardo Car Rental! From the moment I booked the vehicle, the entire process was easy, professional, and stress-free. Eduardo was friendly, responsive, and made sure everything was ready when I arrived.

The car was spotless, well-maintained, and drove perfectly throughout my trip. I really appreciated the excellent customer service, fair pricing, and attention to detail. It’s clear that Eduardo takes pride in providing a great experience for every customer.

I highly recommend Eduardo Car Rental to anyone looking for a reliable vehicle and top-notch service. I’ll definitely be renting from Eduardo again on my next trip!

Showed up at the desk and my reserved car wasn't even ready. Had to wait 40 minutes. When I finally got it, the back seats had crumbs all over them.

All good so far with instant support from Aune who answered my questions. I hope the car pick up is as seamless with no issues. I will update either way.

Fast, friendly through service. Quick responses to all my questions. I felt like I was appreciated as a customer.

Aune was very helpful in assisting me when I did not receive the deposit back from the rental agency. He kept me informed until I received it. Thumbs up!

Thank you for providing a service that is with very reasonable rates, and booking on the website was easy as well.

GREAT. We have used Wisecars before.

Had a question regarding traveling to other countries while renting in Albania. Eerik from Wisecars responded very quickly and even helped me look for other options with different companies. Really grateful. Eventually I just stayed with Wisecars because the other options were out of my budget. Thanks again!

I booked a rental car through Wisecars to attend a wedding. Before my trip, my father became critically ill, and I needed to remain with him. My companion was still traveling, so I asked Wisecars to transfer the reservation to her.

The answer was no. The only option offered was to rebook the reservation at nearly four times the original price. The only alternative was the standard cancellation policy that was already included with my reservation.

Wisecars explained that accommodating my request was incompatible with its business model because it would require the company to absorb the increased cost from its supplier. In other words, there was no flexibility whatsoever, even under extraordinary circumstances.

I canceled the reservation, received the refund I was already entitled to under the booking terms, and reserved the same vehicle through another company for substantially less than Wisecars wanted to charge to make the change.

By contrast, other travel companies involved in this same trip recognized the circumstances. For example, United provided a full flight credit for my Basic Economy ticket after I explained that my father was critically ill. Wisecars chose not to offer any comparable accommodation, despite having the opportunity to do so.

If you're considering booking through Wisecars, understand that if your plans change because of a genuine emergency, you should not expect the company to work with you. In my experience, the only options were to pay nearly four times the original price or rely on the standard cancellation policy that already existed under my reservation. At no point was any compassionate accommodation offered despite the circumstances

Avoid at all costs! Arbitrary rules, incompetent support, and stolen deposits.

If you are considering booking through Wisecars, please save yourself the massive headache, the risk of being stranded without a car, and the loss of your money.

I booked a car rental with their partner, FlexWays (Booking 35941415). When I went to pick up the vehicle, they rejected my first credit card because it expired in under 6 months. Fine. I immediately presented a second, fully valid, physical, and embossed credit card in my name to pay the security deposit.

The local desk refused my second card, claiming it was from a "non-major bank" and arbitrarily classifying it as an "electronic card" to force me into buying their grossly overpriced premium insurance package.

When I refused to be scammed and requested a refund of my 30 euro deposit, Wisecars customer support (specifically an agent named Peter) was utterly useless.

First, they do not read their emails. I explained the situation multiple times, but Peter kept sending copy-pasted, canned terms of service about card rules.

Second, they ignore their own terms of service. The terms they sent me lists "electronic cards" as unaccepted, but says absolutely nothing about a physical card needing to be from a "major bank" to be valid. My card was 100% compliant.

Third, they side with shady suppliers. FlexWays' corporate team already admitted on Trustpilot that refusing my card was against policy, yet Wisecars support still chose to side with the local desk's arbitrary scam to keep my money.

Wisecars has refused my refund under the guise of a "no-show," completely ignoring the fact that I showed up, presented a fully compliant credit card, and was turned away by a supplier violating their own contract.

This is not customer support; it is a wall of automated scripts designed to tire you out so they can steal your deposit. They do not care about their customers. Avoid this middleman broker at all costs!

Marten was extremely helpful and solved my problem immediately - excellent!

I had to delay my rental by one day and they charged me $40 more for one less day.

Marten was very helpful in canceling my booking due to unforseen circumstances. I appreciate his promptness in handling my cancelation.