I am Amrit GC I informed Telenor Denmark that I was switching to another provider which is norlys and it’s been 1 to 2 months. And I even informed Telenor that I’m about to switch my sim to another o... See more
Company replied
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Good and Reliable Fiber Broadband Service. Hassle free easy setup. Their website and Mobile App is excellent to manage our account. It supports both Danish and English languages. Bills can be generate... See more
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Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
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Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
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Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
45K reviews
Asks customers to review
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Reply from Telenor Danmark
Thank you so much for your kind words 😍 We're delighted to hear that you've had a great experience with us - it really means a lot ⭐
We hope to see you again soon. Have a wonderful Sunday ☀️
Kindest regards,
Rosa, Telenor
The best 🥰🥰🥰
27 October 2026
Reply from Telenor Danmark
KÆMPE tak for de fem flotte stjerner 💫
Vi elsker at læse med, når alting bare spiller max. Det lyder heldigvis til, at det er tilfældet her 😍
Ha' en fantastisk weekend 💙
Venlig hilsen
Amalie, Telenor
Reply from Telenor Danmark
Your review truly touched our Tele-hearts💙
Thank you so much for your kind words. It means the world to us that you took the time to share your experience.
Have a wonderful evening🌛✨
Kind regards,
Camilla, Telenor
Reply from Telenor Danmark
Thank you so much for your kind words💙
You're always welcome to contact us at 72 100 100 anytime when you need us📱🫶
Have a lovely evening✨
Kind regards,
Camilla, Telenor
5 star .
I brought phone in Hillerød’
Good service and friendly talk in
Store’ I like service and I will
Approach other customers also
18 October 2026
Reply from Telenor Danmark
What a lovely review to receive! 😊💙
It's great to hear that your visit to our store in Hillerød was such a positive experience. Friendly service and a good conversation can make all the difference when choosing a new phone 📱✨
And thank you for wanting to recommend us to others. That means a lot to us 🙌😄
Thank you for your review 🌟 Have a wonderful day ☀️😊
Kind regards
Christian, Telenor 💙
Very poor customer service
1 October 2026
Unprompted review
Reply from Telenor Danmark
I’m really sorry to hear that you’ve had a poor experience with our customer service. 💙 That’s certainly not the experience I want you to be left with.
If there’s anything I can help you with, please feel free to reach out to me at socialemedier@telenor.dk, and I’ll be happy to take a closer look. 🙏
Best regards,
Cecilie Telenor
5 Star
Staff at telenor (Fields) is amazing. And obviously the service is also quite good.
15 October 2026
Reply from Telenor Danmark
What a great shoutout to our team in Fields! 😄💙
It's fantastic to hear that the staff made such a positive impression. When great people and great service come together, it makes all the difference 🙌📱✨
Thank you for your review 🌟 Have a wonderful day ☀️😊
Kind regards
Christian, Telenor 💙
I am satisfied so far.
13 October 2026
Reply from Telenor Danmark
Thanks so much for your feedback! 😍 We're happy to hear that you're satisfied so far, and we'll do our best to keep it that way 🙌✨
Have a lovely evening 🌙
Kindest regards,
Rosa, Telenor
I am Amrit GC
I am Amrit GC
I informed Telenor Denmark that I was switching to another provider which is norlys and it’s been 1 to 2 months. And I even informed Telenor that I’m about to switch my sim to another one last month but still they are sending me the invoice with some extra charges around 600 dkk . It is unacceptable to keep billing me for a service I no longer wanna use. I expect Telenor to stop these charges immediately. Very disappointing experience. I cannot recommend Telenor based on how this issue has been handled.
28 September 2026
Unprompted review
Reply from Telenor Danmark
Hi Amrit👋
I'm sorry if you've had a bad experience when switching to another provider😕 That said, I'd be happy to take another look at your case. So! Please feel free to reach out to us at socialemedier@telenor.dk📧, and I'll see what I can do to help🤗
Have a nice day!💙
Best regards,
Anna, Telenor
WORST company ever
WORST company ever. I never leave reviews and partly its my fault but the things Telenor is doing are beyond extreme.
Just for reference my phone bill is around 218kr monthly. On average I am paying around 500kr EVERY MONTH. Because of their obnoxious fees for EVERYTHING.
With every other provider if you forget to pay few days on time they give you couple of warnings. My last providers O2 and before Lebara, they would wait even months and just give you warning if you forgot to pay.
Telenor charges you extra 300kr. for paying late. Not only that. You cannot even set automatic payments so you have to keep checking email every month for new invoice and of course if you own a business you will miss some of them.
So over the period of on year instead of paying 2600kr as supposed, I paid over 6000kr. because more than half are just fees. Its ridiculous company, they make money by making it easy to forget paying and then say "there is nothing we can do about it".
I will just say this: Yes I know its a responsibility of the customer to pay on time, but their ignorance and ridiculous pricings are out of the world. I would understand 1 warning after a week. Maybe then max 50kr, fee, and after a month maybe another 100kr. But not freaking 300kr fee which is higher than my plan. I am not paying for the plan I am paying just for the fees..
Ridiculous I would say go with lebara, 10 ties cheaper, easier to buy and no fees. Telenor is a joke.
12 October 2026
Unprompted review
Reply from Telenor Danmark
First of all: If you pay on time - there is no late fees. Our system e-mails you reminders, right away, if the payment has failed. From there you can set up a payment by card etc., or reach out to our B2B Customer Service - they will gladly help 😊🤝
And: You do not need to check your payment every month, if you set up an automatic payment plan in OneScreen Business.
The fee is administration fee for business customers, and everything is stated in your terms and conditions, that you received, when you became a customer.
Best regards,
Linda, Telenor
Very good assist everytime
7 October 2026
Reply from Telenor Danmark
Thank you so much, Prakriti 😍
This means the world to us 💙
Never hesitate to reach out to us, if you have any more questions.
We are happy to help 📱🤝
Best regards,
Linda, Telenor
Works great
Delivery on my 18 Pro Max arrived on the day we hoped for! Great sales guy in the store in FRB center!
Connection is probably the best I have had and roaming is great!
15 September 2026
Reply from Telenor Danmark
Love to hear that! 🙌 Sounds like everything lined up just right - delivery on time, great help in the store, and a connection that actually delivers 📱👏
We’ll make sure the kind words about the sales experience at FRB Center are passed along as well. And great to hear the roaming is doing its job too 🌍
Thanks a lot for sharing your experience, and have an awesome evening 🎉
Kindest regards,
Rosa, Telenor
Very good services
1 October 2026
Reply from Telenor Danmark
Thank you for your kind words! 😊💙
It's great to hear that you've had a very positive experience with our service 🙌📱✨ Feedback like yours means a lot to us and motivates us to keep delivering our very best.
Thank you for your review 🌟 Have a wonderful day ☀️😊
Kind regards
Christian, Telenor 💙
Scammers.
Scammers.
I have been a customer for over 3 years with my company. When I realized I was paying for a service that I was not using. In less than a month I try to hire a new and cheaper subscription, but I wasn't allowed because my credit... After 3 years of automatic payment and never missed one. Bunch of thieves...
1 October 2026
Unprompted review
Reply from Telenor Danmark
I’m really sorry if you’ve had a bad experience with us 😕💙 But I can promise you that we are neither scammers nor thieves.
As I haven’t personally been involved in your case, it’s a little difficult for me to work out exactly what has happened from your review alone. You’re therefore more than welcome to reach out to me at Socialemedier@telenor.dk 📬 Then I’ll gladly take a closer look at what has happened 😇💙
Best regards
Jonas, Telenor
Smooth service and they trust us more…
Smooth service and they trust us more than we trust them so i had a very good experience
27 September 2026
Reply from Telenor Danmark
That's a fantastic compliment, Diamond! 😄💙
Hearing that you felt trusted and well treated means a lot to us. We believe great service is built on good communication and trust, so it's wonderful to know that came across in your experience 🙌📱✨
Thank you for your review 🌟 Have a wonderful day ☀️😊
Kind regards
Christian, Telenor 💙
Good coverage
29 September 2026
Reply from Telenor Danmark
Thank you for your review! 😊💙📶
We're delighted to hear that you're happy with the coverage. Staying connected is important, and it's great to know our network is working well for you 🙌📱✨
Thank you for your review 🌟 Have a wonderful day ☀️😊
Kind regards
Christian, Telenor 💙
Really disappointed with Telenor.
Really disappointed with Telenor.
I pre-ordered an iPhone 18 Pro Max on 12 September, the very first day of pre-orders. When I placed the order, the expected delivery date shown was 30 September, but the employee at the store told me that I should receive it around 18 September, when the phone was first released.
I understood that there could be some delays, but it’s now 28 September, and I still haven’t received my phone. I went to the store today to ask about the situation, and I was told that they probably won’t have stock until 7 October.
Honestly, how is it reasonable for someone who pre-ordered on the very first day to wait almost a month just to receive the phone? I’m pretty sure I could have ordered it from somewhere else and received it much earlier.
What makes it even more frustrating is that I have an upcoming trip and won’t even be here when the next stock is expected to arrive. I ordered early specifically to avoid situations like this, but instead I’m left waiting with no clear solution.
I’m genuinely very disappointed with Telenor and the way this order has been handled. At the very least, customers who pre-ordered on the first day should be given clear and accurate information about when they can actually expect their phones.
28 September 2026
Unprompted review
Reply from Telenor Danmark
Hi, and thank you for taking the time to share your experience with us.
We completely understand your frustration, especially when you placed your pre-order on the very first day and expected to have your new iPhone in hand much sooner. Unfortunately, the demand has been significantly higher than expected, and we simply haven’t been able to keep up with the number of orders coming in 😔
We’re really sorry that the information you received about the expected delivery date has not matched the actual situation. We know that clear and accurate updates are especially important when you’ve planned around a delivery - and even more so when you have an upcoming trip.
Thank you for your feedback. We’ll definitely take it with us, as it helps us improve how we communicate around high-demand launches like this one.
We hope you’ll have a lovely evening despite the frustrating wait ✨
Kindest regards,
Rosa, Telenor
Reply from Telenor Danmark
I completely understand you! 😎📱 You can never have too much shiny new technology, right? 🤩 And four phones definitely sounds like you’ve got that part covered!
I’m really happy to hear that everything has been good and easy with us – that’s exactly how we like it! 💙😇 Thank you so much for the lovely review! 🙌🏼
Best regards
Jonas, Telenor
This service is great I am happy perfect plan thankyou very much 🙏
I really like this plane and great things thank you very much 🙏🙏
25 September 2026
Reply from Telenor Danmark
Well, I’d say that sounds like a perfect combination! 😇💙 Great service, a perfect plan and a happy customer – that’s what we like to see! 🙌📱
Thank you so much for the lovely words! And of course, I wish you a five-star weekend to match your five-star experience! ⭐⭐⭐⭐⭐😎
Best regards 💙
Jonas, Telenor
Everything is fine
24 September 2026
Reply from Telenor Danmark
I love to hear it! 🙌 💙
Knowing that things are working just as they should it's great.
Have a fantastic day!
Cecilie, Telenor
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