SSENSE Reviews 

Super fast shipment. Order arrived from Canada to France in record time. Import duties were covered by Ssense and I managed to snatch a bag I've been after with a discount so everything was perfect.

I have been shopping with Ssense for several years. Rarely do I need customer service but if I need to contact anyone, they actually read the message and reply my actual message! Not receiving and AI automated reply is golden in this day and age. Today a representative named Dominique helped me with a concern I had. I was asked to provide a link for them with my size and the item price. Thankfully they took into consideration my concern and gave me a favorable outcome. The selection of items I have always found to be very good. Prices are fair as well. The return policy when needed is also good. Overall Ssense is a first check and go to for most any chic items that I am looking for. I also should mention their articles and designer showcases are always fabulous.

I returned the order in June because I was sent the incorrect style, which has never happened to me before. I documented the entire situation, including being told to wait because of a 2 day holiday. Then I was told the refund was expected to be processed on Friday. When that failed to happened, then next Monday at the earliest, and next Wednesday at the latest. More than a week passed, and no one called or emailed me with an update.

Whenever I asked to speak with a supervisor, I was repeatedly told to “wait for the return distribution team to get back to you.” That never happened.
When I called again today as of July 16 representative was nice and acknowledged my concerns and advised me to reply to an email from a supervisor because there was no direct phone line or way to transfer my call. I explained everything mentioning above.

She the rep also said that the return had been denied because the item received was considered the “wrong item.” However, the reason I returned it was because I was sent the incorrect style in the first place. I kindly that notes be added to my account for a supervisor.
It’s almost a month later, I never yet had the opportunity to speak directly with a supervisor or manager. I felt like I wasn’t worthy of talking to a higher up. Even Farfetch would allow you to consult with a supervisor.
I felt my concerns were brushed off especially on July 15th Wednesday (the last day to process the refund) when A different representative told me that I quote he was packing up for today so that probably prompted a manager to just not look into it any further and email “final” with zero closure and just not hear me at all. The customer support was dismal. Please fix this and my order number is 49001876438634
EDIT: As of July 18 2026 I contacted Ssense over my review and I have yet to receive any refund or heard of contact from Klarna my bank institution to confirm my return in 8 days. If Yuriko was supposed to be the agent (thought they said she was manager) she has not responded at all beyond the “ final “ email no call either. I have also documented the case and review to my bank institution. I will also make moves to escalate the matter to my AG if needed. Resolution: contact Klarna to refund me.
I got an email from Chloe who kindly said a manager will call me at the end of my day on my order. It was at two in the afternoon and they will contact me via phone number. I’m very pleased to hear that.

“Thank you for contacting SSENSE.

I have requested that a supervisor contact you regarding your review. As soon as one becomes available, they will follow up with you directly.

Thank you for your patience.
“

I am thoroughly impressed with SSENSE!
I recently ordered a luxury item that arrived with a minor missing component. I contacted customer service and was blown away by their response time. They replied within minutes and offered a generous, stress-free resolution that allowed me to keep the item I loved.
While they have recently lost a few high-end brands and the packaging could use a bit more luxury refinement, their support is unmatched. I have never experienced such speedy, high-quality service from any online retailer. Easily 5 stars!

very bad and rude service from customer care , they sent me a wrong item , they advised me to return it , and then they said we did not send you this item , they refuse to help and refuse to escalate to a manager , i will not be shopping with them again they have no courtesy at all

This was my first order from SSENSE . I ordered two APC bags, costing over £400. Delivery cost £17 (which was shocking, as most online retailers offer free delivery over a certain amount). Admittedly they arrived in reasonable time, but I didn’t realise the return cost, as it is NOT made clear without digging into the small print. One of the bags, the Medium Maiko, was leather but was not the quality I expected from APC when compared to my Small Maiko from 2024 which I purchased from End. The other I’m not sure about the colour. If I send one or both the bags back, SSENSE charges £34 - that’s DOUBLE the shipping cost (how does that work?! It’s a rip off) So added to postage cost, that’s £51. In the UK these rip off return charges would not be allowed under distance selling regulations and the 14 day cooling off period. So I’m deciding what to do but I’m not happy. Will not be ordering from them again. Other international retailers have better policies…and have return customers.

Edit: I got the same bland cut and paste reply that other UK customers received when they complained about return charges. Are they listening to their customers. No!

ABSOLUTE SCAM. Do not buy from here if you potentially might return the item. They charge you nearly £40 for a return fee and they don’t make it clear when buying! Will never be buying from this site again.

Fast delivery service and great quality products

friendly, highly knowledgeable,thank you!

Very reliable and swift service.

Great communication from SSENSE however it took ever a week before the purchase to be sent from the supplier

Quick deliver. Awesome

Easy orders and returns, just delayed shipping by a little bit. Happy to have had the opportunity to order a product from SSENSE.

Purchased the wrong size shoes but the return process was made super easy!

Easily one of the best Fashion shopping spaces online. Smooth and easy-going customer's service, fast and easy shipping. They have really good deals sometimes. Flexible and easy policies are good to work with. I would like to see more good deals that are my size (I'm XXS or XS).

Love their collections!
Fast delivery
Good packaging

Absolutely thrilled with my purchase! The delivery was incredibly fast and right on time, which I really appreciate. The product itself is exactly as described, and the quality is truly impeccable. Couldn't be happier!