Saga Insurance Reviews 

My mother-in-law's home and contents was £536 and even though there was no claim on the policy, the renewal was £965, outrageous! We called Saga to cancel and were put on hold for 52 minutes. Truly appalling service and one we will not be using again, particularly as we found better cover elsewhere for £326.

just had car insurance claim sorted and settled in 10 days very impressed with personal service received great to speak to a real person

I have just received my auto renewal notice and was shocked to see that my premium has increased by 48% from last year, despite making no claims (indeed no claims for 15 years). I have naturally cancelled this policy

Feeling valued and understood, a real calming and reassuring and sympathetic phone call to discuss recent medical assessment.

Really easy website to navigate. Quote was a lot less than my renewal from Staysure for the same conditions and cover.

The SAGA website was easy to navigate and it was simple to choose the different options needed to select the details of my trip and to complete the information for the medical declaration.
Would definitely use again if I need single trip or annual travel cover!!

I completed most of the form online I contacted by phone to confirm a medical question the lady on the phone was very helpful and went through everything with me was friendly and helpful

Only needed to claim once, they made it effortless.

Back in June I rang Saga to renew insurance on my mother's flat and report that she had died. I was told that, as the property was now unoccupied, coverage would be reduced to exclude certain events such as flooding. I was told that, once Probate was granted, I should inform Saga immediately and would then need to take out a new policy. Nothing was said about ceasing coverage entirely.

I rang today to renew or change the policy and, after waiting on hold for several minutes, was put through to a person with an accent so strong that I had great trouble in understanding them. Eventually they cancelled the existing policy and then kept me on hold for some time, before then telling me that Saga doesn't do insurance on unoccupied properties! To add insult to injury, on pointing out that I had only been told that after cancelling the policy (as instructed), I was offered the facility to make a complaint and, when I answered Yes, I would like to do that, was put on hold again!

Being kept on hold, switched to a different department, put on hold again and only then being told Saga couldn't help me was not only a waste of my time but also unnecessarily increased the stress following a bereavement and dealing with the complications of my mother's estate. Why couldn't I have been told this months ago so that I could investigate insurance elsewhere?

As neither I nor my mother has ever made a claim, Saga has rewarded good customers by simply abusing their time. I would advise anyone reading this to avoid Saga Insurance.

They were very helpful and understanding my needs and I feel confident in using them again

Helpful and precise answers with excellent outcomes

Received my renewal quote for my car insurance. Nothing changed regarding my circumstances. A whooping 21% increase.

They are making HUGE profits! See below

Revenue up 12% to £367.5 million
Underlying pre-tax profit up 98% to £46.6 million
Net debt down 17% to £429 million
Debt leverage ratio of 2.7 times, down from 4.3 times
No dividend payment

Needless to say I declined to renew with Saga. Found like for like insurance for the price I paid Saga last year. A small percentage increase may be acceptable. Greedy, over-the-top increases are just that. GREED. BYE.

Good reliable service and very friendly

The link to Trustpilot on the Saga car insurance website doesn't work: they really don't want to know what you think. Avoid this insurer: just talking to them and then not making a claim will raise your insurance premium regardless. And the chances are you won't be able to understand the person you're talking to on the phone, as their call centre is not UK based.

Attentive staff, great service and a good comoany to deal with. weel done Saga.

Good choice of cover and easy site to navigate.

Completed an insurance policy, after submitting and paying the first month i had nothing, no contact, no paperwork or email evidence. I used the live message service which was useless. I had the policy for 2 hours and decided to cancel. I was charged £20 for this service. Absolutely useless unhelpful, i cant belive SAGA use a company that behaves this way with its customers

I have been a customer of Saga Insurance for some time and have always been impressed with the excellent service they provide.
They handle all my enquiries professionally and promptly.
The staff are consistently polite, friendly, and professional, and they have always offered me very competitive prices.
I would highly recommend Saga Insurance for their outstanding customer service and excellent value for money.